Introduction How Does Live Chat Work
There’s no motive live chat shouldn’t be easy. How Does Live Chat Work
It is all about connecting with your customers and providing them the best solution in a reasonable period of time.
That said, many live chat extensions for online shops offer you a much too intimidating interface with tools which are overkill for this type of basic support moderate.
Pure Chat has a different approach.
Pure Chat is a live chat program that aids small businesses provide instant replies and convert more prospects.
You are not likely to locate anything crazy with this tool, but that’s the glory of it. The pricing is straightforward. The features are easy, and the overall interface makes it quite simple to communicate with clients who want answers fast.
So let’s have a deeper look into the live chat platform to understand who it’s best for and all of those features are impressive.
Pure Chat is a live chat program which allows users to communicate with their customers directly on their site. Its features include unlimited agents, boundless chats, full chat background, widget personalization, and more. We compiled Pure Chat user reviews from around the web and determined that it’s generally favorable ratings. We also shared its accessible pricing options.
Summary of User Reviews
What PureChat does well:
Users who gave Pure Chat a favorable review said that the app is easy to setup and navigate due to its user friendly interface. They also like the way the tab switches to an email form when all the operators are all offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative review said that the app can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Favorable User Review
An individual who left a positive review of Chat on G2 Crowd said they have been able to persuade customers to commit to a purchase within moments of communicating via the program. He also likes the way the tool supplies them with a way to answer clients’ questions quickly and market their goods without the usage of phone calls.
Most Helpful Unfavorable User Review
An individual who left a negative overview of Pure Chat on Capterra whined about getting timed out with notifications. He explained that making it hard to keep agents who’ve retail responsibilities on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they have been logged off.
Starting conversations at the right time depends on how well you may track your traffic. By way of example, if you’re sitting on the Chat backend you have the capability to view which users are browsing your site in real time. So if somebody is considering a pair of sneakers you sell on your site, you understand precisely what to start talking about, and you have the instruments for making canned answers for certain components of your site. How Does Live Chat Work
The obvious start to this review is the true chat interface. Does this feel usable for both beginners and advanced users?
It all starts by revealing a chat box to the new visitor. If they have been to your site before, the representative on the backend sees each the customer information and interactions that have occurred in the past. It functions just like an instant messenger, (in which the chats come in real-time), but in addition, it allows you to see previous transcripts and reps have spoken to a customer before.”
Notifications are delivered to you when a chat comes from, and you can schedule when you’re offered for chatting to ensure customers know when you are online.
Implementing a conversation box on your website only requires a quick copy and paste of a code or the use of their Shopify, Weebly and WordPress plugins. You then have the ability to customize what the conversation box looks like before, during and following the conversation. Don’t hesitate to change about colors, set triggers for when the chat box pops open and configure the types that you need individuals to fill out before speaking to you.
You’ve got the opportunity to decide on the default option stylings (which is nice,) however, the design tools are easy enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android programs are offered for people who’d love to manage live chats while on the move. For instance, if you need to leave the office but still wish to give the best support on the market, you won’t need to worry about it with a mobile app.
Pretty much all of the features you would find on the regular dashboard are all taken over to the cellular programs. You have settings for actually carrying out the chats, together with setting your accessibility, handling transcripts and more. This gives you a small boost of confidence as it doesn’t matter where you are when seeing who is on your website in real time. Your customer service is continually handled, since it works like texting from your cell phone.
The coverage is just one of the strongest parts of Pure Chat, because it not only provides you the performance for exporting accounts, but it supplies amazing graphs and vision for seeing chat metrics with time. It is possible to track your client satisfaction to make decisions about your staff or to determine which unruly customers you might be spending too much time on.
Pure Chat Support
The Pure Chat support outlets are far more impressive than some of the other solutions you will find for live chat. By way of instance, a blog is supplied for reading about updates and tips, while the Guides page is full of information on how best to sell online, how to manage rude clients, the way to obtain more live chats and more.
The FAQ page gives you a good notion about what other men and women are talking about using PureChat, while the primary Support page is a knowledge base with documentation for installations, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it looks as if you’ll have to complete most of the research yourself.
A chat box is provided on the dashboard, so rapid interactions with the support team are possible and they also offer email service in-app and about the website for all programs. How Does Live Chat Work
Pure Chat does not have a free trial. But you don’t want one at all, because the provider delivers a solid free plan you can continue to use for as long as you would like. The paid programs are reasonably priced too, and the monthly payments bring along a wide set of features that you don’t get with the free package.
Let us take a look at what programs you can Pick from:
Free — For $0 you get support for a single user, one site, unlimited chats per month, a 1 day discussion history and native cellular apps.
Starter — For $20 a month you get support for 2 consumers, two sites, unlimited chats per month, a 30 day chat history, native mobile programs, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 per month you receive everything out of the previous plan and service for five users, three websites and 90 days of chat history.
Growth — For $100 a month you get everything from the previous plan and support for ten users, five sites, an infinite chat history and also the ability to remove the Chat branding.
We like the Free plan for individuals simply testing out the machine, but the genuine operation comes into play when you opt for the Starter Plan. The only criticism I have is that you need to get all of the way up into the $100 per month plan to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their top and up-and-coming live chat software for small companies and reviewed their attributes and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Settlement — Addressing a client’s concern at the very first point of contact is a key performance indicator. Have a look at this guide to learn more about how employing a live chat program can improve your customer support and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a lot of free tools that may help you keep down expenses. In this report, we discuss with you a few responses from small business owners who use these tools to produce their business processes easier for free.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I request a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for clients that aren’t satisfied with their services. Read these directions to learn the cancelation terms and other details.
Can agents utilize mobile devices to reply to customers?
Yes. Pure Chat offers apps for both iOS and Android allowing agents to respond to clients’ inquiries from anywhere.
Popular Software Connections
When deciding upon a live chat software, it’s important that the software integrates with other software your company is currently using. Here is a list of a few of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone with an ecommerce store could benefit from this kind of easy-to-use chat box tool such as Pure Chat. It is all dependent on the pricing plan you choose. The Free Plan is great for analyzing and small operations with only a few goods and a single rep. The Starter Plan is most likely the most common, while the Growth Plan gets up there for companies with large aid teams. How Does Live Chat Work