Why Select Crisp? How To Add A Live Chat To Your Website

In this article I’ll cover our Experience with Crisp, why we switched, and the way you can make the perfect decision for your company and startup as well. You may know how to compare live chats and which metrics might be important for you also. How To Add A Live Chat To Your Website

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How was that selection made?

Taking a Look at the market leaders With live chat feature on the market, we found Crisp through Producthunt. After we’ve made a Spreadsheet with multiple live chat vendors, we defined the core feature and metrics we were looking for.

 

What did we use before?

We’ve Used several other live chat earlier, which somehow shifted their attention from a live chat to a”all in 1 company suite”. Their live chat still works, but metrics that are significant for us were removed. We have used those metrics for our monthly reports, and client overviews, growth rates and more. After we had been in for four weeks those metrics disappeared and were replaced with other metrics. We have obtained a leaderboard for our staff members, which we did not use because we’re looking for quality support rather than quantity and the pricing seems to outperform the benefit. So our choice was clear at that moment: we needed to proceed.

 

Chat log

We found 14 days background, 30 days History and history (for greater plans this is common), here the cost scaling was interesting. All live chats we tried had that feature, some at higher price tagsothers together with a badly implemented search feature, therefore the history was not available. Together with Crisp, the boundless history is currently available with their original paid program, and it not only ships with a reasonable price tag, but also their hunt works exceptionally well.

How many contacts do we need?

First, we tried to answer that Question with another question”how many customers will chat with us” – and that has been incorrect – we made that mistake already once. We can’t restrict on the connections we make because we actually want to make contact with all of them. Endless contacts was what we were searching for (at a reasonable price tag). What we discovered were chats with 100 active contacts for $0/month that was quite nice, we climbed that up a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did the same contact metric test for Crisp we watched something different:

So at Crisp, you don’t scale by use – which is huge! They believe the identical way we do at Storyblok, we don’t wish to restrict the consumer to the usage of the machine (eg. Content entrances or entries ), we would like to scale because their team scales. So at Crisp you select a plan and you can scale the amounts from 10 to 10.000 contacts (or more) with exactly the same price tag.

 

Trigger events / messages

Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on precisely the exact same site for more than 30 seconds”. Those triggers are a fantastic method to help your audience with questions they could have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This part can be found in most options we tested and largely available in the first paid plan.

 

Possibility to send campaign emails

From time to time we send mails Utilizing our live chat. We think it’s a fantastic way to retarget our viewers because we ought to have the ability to send relevant content based on some metrics people live chats provide. To be honest, we are not sending many emails, because we also hate spam on the side. So we want to send specific mails to specific target groups and : we really like the execution in the Crisp client. It is simple and satisfied our needs at a reasonable price tag.

 

Amount of brokers

The agent seats is rather Interesting, it is something that you can control. You could choose 1 account for the whole team (which can be cheap with most solutions), or you could go for a single seat for every team member. Since we want to get this personal approach to our customers the idea of using one account for the whole team was dropped instantly. We’ve started to compare the first paid plan against the majority of the high tier programs to observe the way the price scales again. The greatest prices we found were approximately ~$155/m per chair where the scope was somewhere from $15/m to this. We had a look at Crisp again and saw their highest bundle has unlimited agents chairs included. Also, their free plan allowed 2 representatives, which was great for testing. How To Add A Live Chat To Your Website

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Integrations

Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key channels. We don’t actually use integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and included most of our tools – so we concentrated on how they work and function with Slack. We tested some of them and many are actually working quite well. We found one which has huge delays when messaging from and also to Slack that was a no-go for all of us. We reported that difficulty to them, but we do not know whether they changed it because we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the whole setup was done in a few minutes.

 

Control the client via JavaScript

We’re using the live chat not Only on the site but also in our program itself. Users might want to report an issue or simply have a fast question about something, therefore the lead integration, and a option to initialize and hide/show the client with JavaScript was a must-have. It had been possible with most live chats we have attempted, the documentation of Crisp about their JavaScript SDK is crystal clear and well recorded so that we got that operating in less than half an hour.

 

What is Crisp?

“Crisp is the simplest way To communicate with your customers. From sales to client support, Crisp is designed to keep your workflow simple. From live chat to email, Crisp provides a single channel to answer to your users using a simple team inbox where you can manage all your user inquiries.”

From our experience, Crisp really Ships with the attention on that chat experience for your customers. Which is exactly what we were searching for since we evaluated other alternatives.

 

Pricing

This one is tricky. If you browse The past few points you saw that we contrasted the lower tier programs and attribute with the highest tier plans, some are economical at the start and be expensive as you use them. After using Crisp for six months now, and changed from a competitor because of that expensive”ending” and those feature we didn’t need but might have to cover. We are glad to say we believe we have the best match for us, maybe it will fit as well for you. We saw that the list of 8 facets above is all you need to find your best match.

Wrap-up

We made contact with incredible Fantastic people (thank You!) And businesses all around the world. We might have had the same experience with other live chats as well, but the price combined with the feature set Crisp does provide, we would and already do recommend it to all clients that are searching for a live chat themselves. We’ve upgraded to the Crisp unlimited plan a while ago, and are thankful we made that decision. In case you’ve got a query or wish to inform us about your adventure with Crisp and other live discussions, don’t hesitate to drop us a comment below or send a conversation or chat with us with Crisp! How To Add A Live Chat To Your Website

 

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