Why choose Crisp? How To Add Chat Application In Website
In this article I’ll cover our Experience with Crisp, why we changed, and how you can make the right choice for your business and startup too. You may know how to compare live talks and that metrics could be important for you also. How To Add Chat Application In Website
How was that selection made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we’ve created a Spreadsheet with numerous live chat vendors, we identified that the core feature and metrics we were searching for.
What did we use previously?
We’ve Used several other live chat before, which somehow shifted their attention from a live chat to a”all in 1 company suite”. Their live chat still works, but metrics that are significant for us were eliminated. We’ve used those metrics for our monthly reports, and client overviews, growth rates and much more. After we were in for four weeks those metrics vanished and were replaced with other metrics. We’ve obtained a leaderboard for our team members, which we did not use because we’re looking for quality support and not quantity and the pricing appears to outperform the advantage. So our decision was clear at that moment: we had to proceed.
We found 14 times history, 30 days History and history (for greater plans that this is common), also here the price scaling was intriguing. All live chats we tried had that attribute, a few at higher price tags, others combined with a poorly implemented search feature, therefore the history wasn’t accessible. Together with Crisp, the boundless history is already available with their original paid program, and it not only ships with a reasonable price tag, but also their search works exceptionally well.
How many contacts do we need?
First, we tried to answer that Question with another question”how many customers will chat with us” – and that was wrong – we made that mistake once. We can’t restrict on the contacts we make because we really wish to make contact with them all. Unlimited contacts was what we were looking for (at a reasonable price label ). What we found were chats with 100 active contacts for $0/month that was quite nice, we climbed up that a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for most of the solutions. As we did the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you do not scale by usage – that is huge! They think the same way we do in Storyblok, we do not want to limit the consumer to the usage of the machine (eg. Content entrances or contacts), we would like to scale as their staff scales. So at Crisp you select a program and you may scale the numbers from 10 to 10.000 contacts (or more) with the same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on precisely the exact same site for over 30 seconds”. Those causes are a good method to help your viewers with questions they could have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This part is available in most options we tested and mainly available in the very first paid program.
Ability to send campaign emails
From Time to Time we send emails Using our live chat. We think it’s a fantastic way to retarget our audience because we ought to have the ability to send relevant content based on some metrics people live chats provide. In all honesty, we are not sending many emails, because we also hate spam on the side. Therefore we like to send certain emails to particular target groups and : we really enjoy the execution in the Crisp client. It’s simple and satisfied our needs at a sensible price tag.
Number of agents
The broker seats is rather Interesting, it’s something that you can control. You could choose 1 account for the whole team (which is cheap with the majority of solutions), or you could go for a single chair for every team member. Since we like to get that personal approach to our customers the idea of using one account for the whole group was dropped instantly. We’ve begun to compare the first paid plan contrary to the majority of the high tier plans to observe the way the price scales . The greatest costs we found were approximately ~$155/m per seat where the range was somewhere from $15/m to that. We had a look at Crisp again and saw their greatest bundle has unlimited agents seats included. Additionally, their free strategy allowed 2 representatives, which was excellent for testing. How To Add Chat Application In Website
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main channels. We do not actually utilize integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and added most of our tools – so we concentrated on how they operate and function with Slack. We tested some of these and most are actually working very well. We found one which has huge delays when messaging from and also to Slack that was a no-go for all of us. We reported that issue to them, but we don’t know if they changed it because we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the entire set-up was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to client service, Crisp is made to keep your workflow easy. From live chat to email, Crisp provides one station to answer to your users using a simple team inbox where you are able to manage all your user queries.”
From our experience, Crisp actually Ships with the attention on that chat experience for your customers. Which is precisely what we were looking for since we evaluated other alternatives.
This one is tricky. If you read The past few things you saw that we contrasted the lower grade programs and feature together with the highest tier programs, some are cheap at the beginning and become expensive as you use them. After using Crisp for six months now, and switched from a competition because of the expensive”ending” and those feature we didn’t need but would have to cover. We are glad to state that we think we got the very best match for us, perhaps it will fit as well for you. We saw the listing of 8 facets above is all you want to find your best match.
We made contact with incredible Fantastic people (thank You!) And businesses all over the world. We might have had exactly the same experience with other live chats as well, but the price tag combined with the feature set Crisp does provide, we’d and do recommend it to all of customers who are looking for a live discussion . We’ve upgraded to the Crisp unlimited plan some time ago, and are thankful we made that decision. If you have a query or wish to tell us about your adventure using Crisp along with other live discussions, don’t hesitate to drop us a comment below or send us a tweet or chat with us using Crisp! How To Add Chat Application In Website