Introduction How To Add Chat Box In Blogger
Provide Support is a Live Chat Service which may be implemented on sites and operated as a third party customer. There are many customizable aspects of this particular tool, and having live chat which can be found on your own website is a process that can be finished in a matter of minutes. As a personal favorite of the team at Flytonic, we are pleased to review and break down the varied elements of Live Chat by ProvideSupport.com. How To Add Chat Box In Blogger
The Live chat app itself is much more involved than your normal client. You’ll be able to observe each of those visitors that are on your site at any given time, as well as their own IP address, their referral origin, their regional time, working system and a whole lot more. Though some of the info will be much more valuable than the rest, it will help to keep you (or your designated chat operators) as informed on your customers as possible should they be in need of any help. They offer 10 days free trial, no credit card required.
After you install an account, You are brought to a website that looks somewhat old fashioned. It seems like it’s full of ads, except it is just a website version of ProvideSupport. If you won’t let that disturb you too much, you can read the upcoming steps that you ought to take, like customizing your chat messenger window, then add chat buttons for your emails, produce a set of predefined answers and a lot more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console with your own greeting message and company’s logo. It is also possible to put in your operator’s image so the chat appears more private. The live chat button on the website can be either chosen from an existing gallery, or you may upload your own picture. The chat messenger could be customized with color schemes and styles that match your site’s most important theme.
If you want to match your own Website’s style, you are able to customize the chat messenger with offered styles and colour schemes.
Real-time visitor tracking
The real time visitor Feature permits you to view your customer’s IP address, host name, referrer address, pages visited . It is also possible to find a world map and a place from which a user writes to you.
Transfer chats between customer service reps
Provide Support offers She ability to move ongoing discussions between representatives. The other representative can follow-up the situation and reply within minutes. It is useful when an agent does not possess the knowledge to solve the instance. Due to transferring chats there’s no delay, which increases client satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and several others is built in the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a suggestion list. If you are on the fly you spell something incorrectly in a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you’re able to pick the best word. How To Add Chat Box In Blogger
Provide Support Cons
I am not a avid fan of The appearance of Provide Support interface. I miss the personalization when it concerns the whole website. The image on the home page is a Stock image which provides you the impression that everything there does not have any character as well. The movie tutorial I watched felt automatic, like it wasn’t the real person speaking.
I like brands with personalities. While the dearth of character might not have any impact on customer support on your website, it certainly discourages individuals like me from using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for businesses of any size.”
They let four Kinds of Payments, each month every 2 months, every six months and yearly. Paying annually is your ideal option or all the plans. They provide 3 plans — little company using 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can take a look at the PDF file in which they given prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized support. A geographical demonstration of real-time visitor information provides you an insight in what clients are looking for. You’ve got tons of customization options that you can use in your conversation.
If you are not bothered by A tiny old expression of the application, you may discover there what you want to provide customer service to your clients.
Free Trial Option
Live Chat From Provide Support could be tried without any price for 30 days. All attributes (outside of further operators) could be retrieved with this absolutely free time trial period. Provide Support won’t always harass you if you don’t take advantage of their offer, possibly, and billing going forward is quite straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it’s to use together with this”no hassle” form of billing and service that is provided. Not one of the writers at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our users. If you’re on the fence about whether or not to implement a live chat solution on your website, our best suggestion would be to provide this program a download, try it out for 30 days, and decide at the end of the free period whether you’d like to keep from that point. How To Add Chat Box In Blogger