Introduction How To Add Chat Option In My Website
Let’s start with JivoChat’s home page. As a major fan of green and that’s connected to nature, a foliage over their logo and green background immediately made me feel calm. Well played, JivoChat! How To Add Chat Option In My Website
Their main slogan is: “Turn your website visitors into paying customers with JivoChat.”
It is a free tool to help You monitor and speak with customers visiting your site, Facebook, Telegram, and Viber — most that in real time. To start a journey with this live chat tool, all I must do is to click on the sign up free button.
I was asked about my Email, password and a Promo code. I didn’t have any, but I presume this is what potential customers like best: discounts!
What I enjoyed about the Signing up process is I could see how many measures are nonetheless left. Following is a quick preview of the previous measure, installing your JivoChat code.
After I signed up, I Installed the desktop application and I must say that it’s quite neat. There’s the Inbox section, accessible from the program’s sidebar — there territory each the incoming requests from your clients. Then, we have a section Chats, where you can view your existing discussions. It looks like this:
When chatting with your Customers you can immediately check their information — this handy little feature is put on the right and it is invaluable when targeting your customers’ needs. What’s more, below we’ve website visitors section, telling us about all of the people on our website.
Speaking of traffic on Your website — the”invitation to chat” feature is available only in the Professional Version. It offers you a vast selection of alternatives for pop up invitations.
I like the snippet option Included in the program. It allows you to find out exactly what a user authors to you before he or she sends it. It creates responding to your customers’ queries much faster.
Additionally, when a Visitors write a message, a broker get the small pop up on the right bottom, asking if they want to chat, quick answer or dismiss (which, of course, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It’s permanently free and it includes up to five agents. It provides customizable conversation in 20 languages, various apps (including mobile and desktop ) and 24”7client service.
The other strategy is a Professional Version: for $10/agent per month if billed annually. It gives much more features. Take a look at the screenshot below:
JivoChat comes at a fair Cost. I figure, the only thing that is missing is that it is not very scalable. You have only two plans: one is quite basic and another one might be insufficient if you are working with enterprises businesses. But, as always, it all depends on what you require. How To Add Chat Option In My Website
A nice addition that they Offer is that which they call a Callback attribute. What it does is that people can leave you their number and you can call them back at your first convenience. On their website they’re stating:”Chat is convenient for delicately accompanying clients on the site, and instant callbacks are ideal for actively completing trades”
Additionally, it works when nobody Is available on chat. You may easily get back in contact with your possible leads afterwards.
JivoChats is integrated Using Facebook Messenger, which means the customer can get your responds right to their Facebook. In regards to you as an agent, Jivo won’t force you to change between the apps to reply. All messages out of social networks look right in the JivoChat desktop or mobile program.
Another of the Additions is your Mobile SDK, which allows you to add live chat support to your Android and iOS native programs. If your customers are spending a great deal of time browsing through your shop on cellular, they will surely find it rather convenient.
If that’s not sufficient, They are throwing an API for developers, which is the entire documentation programmers can utilize if they want to integrate JivoChat with their own program or CRM solution.
JivoChat don’t have a lot Of integrations yet but they’ve been on the market only for 4 years — and this thing takes resources and time.
They provide basic Integrations for both small and medium companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a fantastic news for all e-commerce companies. It only proves JivoChat keeps growing and, what’s more, their growth is dictated by their customers’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and also to keep their customers even more satisfied, they also offer reports that monitor the level of your customer services.
Concerning the design, The whole site looks very nice and that I can even say that UX doesn’t lack in that section. There is one thing which confused me though: when I was on the main website, I clicked on the conversation window three days, until I understood that I need to click just on”Chat with us. We are online!” prompt. That could have been done simpler. The excellent news is that if I needed something, there was always someone online discussion!
The verdict of JivoChat
JivoChat is a great Looking alternative that does its own job. For businesses who are searching for a standard live chat option, it actually will come for a fair price.
But do not take (only) my Word for it! Do Some Research, try it out and see if it works for you — Maybe you’re in the market to get a larger solution or perhaps it is going to be just perfect For you? I believe that they are really good in what they provide, and I believe They will be scaling and supplying different programs with a larger range of attributes To satisfy their future customers. How To Add Chat Option In My Website