Introduction How To Add Chat Option In My Website
Provide Support is a Live Chat Service which can be implemented on websites and operated remotely as a third party client. There are lots of customizable facets of this particular tool, and using live chat available on your site is a procedure which can be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we’re happy to examine and break down the diverse elements of Live Chat by ProvideSupport.com. How To Add Chat Option In My Website
The Live chat program is much more involved than your average client. You’ll have the ability to observe each of the visitors which are on your site at any particular time, as well as their IP address, their referral origin, their regional time, working system and a whole lot more. While some of this info will be much more valuable than the remainder, it will help to keep you (or your designated chat operators) as educated on your visitors as possible should they be in need of any assistance. They offer 10 days free trial, no credit card required.
After you install an account, You are brought to a site that looks somewhat old fashioned. It looks like it’s full of advertisements, but it’s just a site version of ProvideSupport. If you wont let this disturb you too much, you can read the next steps which you ought to take, like customizing your conversation messenger window, add chat buttons to your emails, produce a set of predefined replies and a lot more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console with your own greeting message along with company’s logo. You can also add your operator’s image so the chat looks more personal. The live chat button on the site can be chosen from an present gallery, or you may upload your own picture. The chat messenger could be customized with colour schemes and styles that fit your site’s most important theme.
If you want to match your own Site’s style, you can personalize the chat messenger with offered styles and color schemes.
Real-time visitor monitoring
The real-time visitor Feature allows you to view your visitor’s IP address, server name, referrer address, pages visited . It is also possible to see a world map and a spot from which a person writes to you.
Transfer chats between agents
Provide Support offers She capability to transfer ongoing chats between agents. The other agent can follow-up the situation and answer within seconds. It’s helpful when an agent does not possess the knowledge to address the case. Due to moving chats there is no delay, which increases customer satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and many others is built in the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a proposal list. If you are on the fly you spell something incorrectly in a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can pick the best word. How To Add Chat Option In My Website
Provide Support Cons
I’m not a avid fan of The appearance of Provide Support interface. I miss the personalization when it comes to the whole site. The picture on the home page is a Stock image which gives you the impression that everything there does not have any character too. The video tutorial I saw felt automated, like it was not the actual person speaking.
I like brands with personalities. While the lack of character here might not have any effect on customer service on your website, it definitely discourages people like me from using this software.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They allow four Kinds of Payments, each month every 2 months, every six months and yearly. Paying annually is the ideal option or each of the plans. They offer 3 plans — little business with 1 operator, company aims with 3 operator and Enterprise with 10 operators. If you are interested in more operators, then you can check out the PDF document where they specified prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can offer personalized service. A geographical presentation of real-time visitor information gives you an insight in what customers are searching for. You have tons of customization options that you can use in your conversation.
If you’re not bothered by A tiny old look of the program, you might discover there what you need to give customer service to your clients.
Free Trial Option
Live Chat From Provide Support can be tried with no cost for 30 days. All attributes (outside of additional operators) could be retrieved with this free time trial interval. Provide Support won’t continually harass you in the event that you do not take advantage of the supply, either, and billing going forward is quite straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use in conjunction with this”no hassle” kind of billing and support that is provided. Not one of the writers at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you’re on the fence about whether or not to implement a live chat solution on your website, our best suggestion is to provide this program a download, check it out for 30 days, and choose in the end of the free period whether you’d like to keep from that point. How To Add Chat Option In My Website