Why choose Crisp? How To Add Chat To Website
In this article I’ll cover our Expertise with Crisp, why we changed, and how it is possible to make the perfect choice for your company and startup too. You will understand how to compare live chats and which metrics might be significant for you too. How To Add Chat To Website
How was that decision made?
Looking at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we’ve made a Spreadsheet with multiple live chat sellers, we identified that the core feature and metrics we were searching for.
What did we use previously?
We’ve Used multiple other live chat earlier, which shifted their focus from a live chat to an”all in 1 business suite”. Their live chat still functions, but metrics which are significant for us were removed. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we were in for four months those metrics disappeared and were replaced with other metrics. We have got a leaderboard for our staff members, which we did not use because we’re searching for quality service rather than quantity and the pricing appears to outperform the advantage. Our choice was clear at the moment: we had to move on.
We found 14 days background, 30 days History and unlimited history (for higher plans this is common), also here the cost scaling was intriguing. All live chats we attempted had this attribute, a few at higher price tagsothers together with a poorly implemented search feature, and so the background was not accessible. With Crisp, the boundless history is already available with their original paid plan, and it not only ships with a reasonable price tag, also their hunt works exceptionally well.
How many connections do we need?
First, we tried to answer that Question with another question”how many customers will talk with us” – and that was incorrect – we made that mistake once. We can’t restrict on the connections we create because we actually wish to make contact with all of them. Endless contacts was what we were looking for (in an affordable price tag). What we found were chats with 100 active contacts for $0/month that was quite pleasant, we scaled up that a little to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did exactly the same contact metric test for Crisp we saw something different:
So at Crisp, you do not scale by use – that is huge! They believe the identical way we do in Storyblokwe don’t wish to limit the user to the usage of the system (eg. Content entries or entries ), we would like to scale as their staff scales. So at Crisp you select a plan and you may scale the amounts from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on precisely the exact same website for over 30 seconds”. Those triggers are a fantastic way to help your viewers with queries they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something isn’t covered in the FAQ section. This component can be found in most options we analyzed and largely available in the first paid plan.
Possibility to send campaign messages
From Time to Time we send mails Utilizing our live chat. We think that it’s a fantastic way to retarget our viewers because we should be able to send relevant content based on some metrics people live chats offer. To be honest, we are not sending many emails, because we hate spam on our side. Therefore we want to send certain emails to particular target groups and : we really enjoy the execution in the Crisp customer. It’s straightforward and fulfilled our needs at a reasonable price tag.
Amount of brokers
The broker chairs is kinda Intriguing, it is something you can control. You could choose one account for the entire team (which is cheap with most options ), or you might go for a single seat for each team member. Since we like to have that personal approach to our clients the idea of using one account for the whole team was dropped immediately. We’ve started to compare the first paid plan against most of the high tier programs to see how the cost scales . The highest costs we discovered were approximately ~$155/m per seat where the scope was somewhere from $15/m to that. We had a look at Crisp again and saw that their greatest bundle has unlimited agents chairs included. Additionally, their free strategy allowed 2 agents, which was excellent for testing. How To Add Chat To Website
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key channels. We don’t really utilize integrations that much, but the one we use the maximum is with Slack. Slack is the main communication tool in our business, we use it on a daily basis and added the majority of our resources already – so we focused on how they operate and perform with Slack. We tested some of these and most are actually working very well. We found one which has huge delays when messaging from and also to Slack that was a no-go for us. We reported that issue to them, but we don’t know if they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the whole set-up was done in a few minutes.
“Crisp is the simplest way To speak with your clients. From sales to customer support, Crisp is made to maintain your workflow easy. From live chat to email, Crisp provides a single station to reply to your users using a simple team inbox where you can manage all your user queries.”
From our experience, Crisp actually Ships with the attention on that chat experience for the customers. Which is precisely what we were looking for since we evaluated other solutions.
This one is tricky. If you browse The last few points you saw that we contrasted the lower tier programs and feature together with the highest tier plans, some are economical at the start and be expensive as you use them. After using Crisp for six months now, and changed from a competitor because of that expensive”ending” and those feature we did not need but might have to pay for. We’re pleased to say we think we got the best match for us, perhaps it will fit as well for you. We saw that the listing of 8 aspects above is all you want to find your own best fit.
We made contact with unbelievable great people (thank You!) And businesses all over the globe. We could have had exactly the same experience with other live chats as well, but the price combined with the feature set Crisp does provide, we would and do recommend it to all of clients who are looking for a live discussion . We have updated to the Crisp unlimited plan some time ago, and are thankful we made that choice. If you’ve got a question or want to tell us about your experience using Crisp along with other live chats, feel free to drop us a comment below or send us a conversation or chat with us using Crisp! How To Add Chat To Website