Overview How To Add Chat To Website
Provide Support is a Live Chat Service that can be implemented on websites and operated remotely as a third party client. There are many customizable aspects of the tool, and using live chat which can be found on your own site is a procedure that may be completed in a matter of minutes. As a personal favorite of the team at Flytonic, we’re happy to examine and break down the varied elements of Live Chat by ProvideSupport.com. How To Add Chat To Website
The Live chat program itself is a great deal more involved than your normal client. You’ll be able to see each of those visitors which are on your website at any given time, as well as their IP address, their referral source, their regional time, operating system and a whole lot more. While some of this info is going to be a whole lot more valuable than the remainder, it is going to help to keep you (or your designated chat operators) as informed on your customers as possible should they be needing any help. They provide 10 days free trial, no credit card required.
Once you install an account, You are attracted to a website that looks somewhat old fashioned. It looks like it’s full of advertisements, but it’s just a website edition of ProvideSupport. If you won’t let that disturb you too much, you can read the upcoming steps that you should take, such as customizing your conversation messenger window, add chat buttons for your mails, create a set of predefined answers and a lot more.
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Provide Support Advantages
Customization
In Provide Support you can Personalize your operator’s console along with your greeting message and company’s logo. It is also possible to put in your operator’s picture so the chat looks more personal. The live chat button on the site can be chosen from an existing gallery, or you may upload your own picture. The chat messenger can be customized with color schemes and styles that match your website’s most important theme.
If You Would like to match your Website’s style, you can personalize the conversation messenger with offered styles and color schemes.
Real-time visitor monitoring
The real time visitor Feature permits you to look at your visitor’s IP address, host name, referrer address, pages visited . It is also possible to find a world map and a place from which a person writes to you.
Transfer chats between customer service reps
Provide Support provides She capability to transfer ongoing chats involving representatives. Another agent can follow the situation and reply within seconds. It’s useful when an agent doesn’t possess the knowledge to address the case. Due to moving chats there is no delay, which increases customer satisfaction.
Spell checker
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built into the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and highlight words that might be spelled incorrectly.
Additionally, it has a proposal list. If you are on the fly you spell something incorrectly at a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you’re able to choose the best word. How To Add Chat To Website
Provide Support Cons
I’m not an avid fan of The look of Provide Support port. I miss that the personalization when it comes to the whole website. The image on the home page is a Stock image which provides you the impression that everything there doesn’t have any personality as well. The movie tutorial I watched felt automatic, like it wasn’t the actual person talking.
I like brands with personalities. While the lack of personality here might have no impact on customer service on your website, it definitely discourages people like me from using this program.
Software Connections
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration using Google Analytics though.
Cost
When it comes to pricing, Provide Support offers”live chat bundles for businesses of any size.”
They let four types of Payments, each month every 2 months, every six months and yearly. Paying annually is your best alternative or each the plans. They offer 3 plans — little business with 1 operator, Corporate plans with 3 operator and Business with 10 operators. If you are interested in more operators, you can check out the PDF document where they given prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized support. A geographical presentation of real time visitor info gives you an insight into what customers are searching for. You have a lot of customization options that you can use in your conversation.
If you’re not bothered by A tiny old expression of the program, you may find there what you need to provide customer service to your clients.
Free Trial Option
Live Chat From Provide Support can be tried without any cost for 30 days. All attributes (out of additional operators) can be accessed with this free time trial interval. Provide Support won’t continually harass you if you do not take advantage of the offer, possibly, and charging going forward is quite straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it’s to use together with the”no hassle” form of charging and support that is provided. None of the writers at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our users. If you are on the fence about whether or not to implement a live chat option on your website, our very best suggestion would be to give this app a download, try it out for 30 days, and choose at the end of the free period if you’d like to continue from that point. How To Add Chat To Website
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