Introduction How To Add Chat To Your Website Free
Provide Support is a Live Chat Service that may be implemented on websites and operated as a third party client. There are many customizable aspects of the tool, and using live chat which can be found on your website is a procedure which can be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we are pleased to examine and break down the varied elements of Live Chat by ProvideSupport.com. How To Add Chat To Your Website Free
The Live chat program itself is a great deal more involved than your normal client. You’ll have the ability to observe each of those visitors that are on your site at any particular time, as well as their IP address, their own referral source, their local time, operating system and much more. While some of this info is going to be much more valuable than the rest, it is going to help keep you (or your designated chat operators) as educated on your visitors as possible if they are in need of any assistance. They offer 10 days free trial, no credit card required.
After you set up an account, You’re attracted to a site which seems a little old fashioned. It looks like it is full of advertisements, but it is only a website edition of ProvideSupport. If you won’t let this bother you too much, you may read the next steps that you should take, like customizing your conversation messenger window, add chat buttons for your mails, create a set of predefined answers and a lot more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console along with your own greeting message and company’s logo. It is also possible to add your operator’s image so the chat appears more private. The live chat button on the website can be chosen from an present gallery, or you may upload your own picture. The chat messenger can be customized with color schemes and styles that match your site’s most important theme.
If you want to match your own Site’s style, you are able to personalize the conversation messenger with offered fashions and color schemes.
Real-time visitor monitoring
The real-time visitor Feature permits you to look at your visitor’s IP address, host name, referrer address, pages visited . You can also see a world map and a spot where a user writes to you.
Transfer chats between agents
Provide Support offers She ability to move ongoing chats involving agents. Another representative can follow-up the situation and reply within seconds. It is useful when an agent does not have the knowledge to address the case. Thanks to moving talks there’s no delay, which increases customer satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and many others is built into the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and highlight words that may be spelled incorrectly.
It also has a suggestion list. If you’re on the fly you describe something incorrectly at a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you’re able to pick the right word. How To Add Chat To Your Website Free
Provide Support Drawbacks
I am not a avid fan of The appearance of Provide Support interface. I miss the personalization when it comes to the whole website. The picture on the main page is a Stock image which provides you the impression that everything there does not have any character too. The movie tutorial I saw felt automated, like it was not the actual person talking.
I like brands with personalities. While the dearth of personality here might have no impact on customer service on your site, it certainly discourages individuals like me from using this software.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for companies of any size.”
They allow four Kinds of Payments, each month every 2 weeks, every six months and yearly. Paying annually is the ideal alternative or all the plans. They provide 3 plans — little business with 1 operator, company aims with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, then you can check out the PDF file in which they given costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized service. A geographical presentation of real-time visitor info gives you an insight in what clients are searching for. You’ve got tons of customization options that you can use in your conversation.
If you are not bothered by A little old look of the application, you might discover there what you want to provide customer support to your customers.
Free Trial Option
Live Chat From Provide Support could be attempted without any price for 30 days. All features (outside of further operators) could be retrieved with this free time trial period. Provide Support won’t continually harass you if you do not take advantage of the supply, either, and charging going forward is very straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it’s to use in conjunction with this”no hassle” kind of charging and service that’s provided. None of the writers at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our customers. If you’re on the fence about whether or not to employ a live chat option on your website, our very best suggestion is to provide this app a download, try it out for 30 days, and decide at the end of the free period if you’d like to continue from that point. How To Add Chat To Your Website Free