Overview How To Add Live Chat In My Website
Provide Support is a Live Chat Service which may be implemented on sites and operated as a third party client. There are many customizable facets of the tool, and having live chat which can be found on your own site is a procedure which can be completed in a matter of minutes. As a personal favorite of the team at Flytonic, we are happy to review and break down the diverse elements of Live Chat by ProvideSupport.com. How To Add Live Chat In My Website
The Live chat app itself is a great deal more involved than your normal customer. You will have the ability to see every one of the visitors which are on your site at any particular time, as well as their IP address, their own referral origin, their regional time, working system and much more. Though some of this information will be much more beneficial than the remainder, it will help to keep you (or your designated chat operators) as informed on your customers as possible should they be needing any assistance. They offer 10 days free trial, no credit card required.
After you set up an account, You are attracted to a site that looks somewhat old fashioned. It seems like it’s packed with ads, but it’s only a site version of ProvideSupport. If you wont let this bother you too much, you may read the upcoming steps that you ought to take, such as customizing your chat messenger window, add chat buttons for your mails, create a set of predefined answers and many more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console along with your own greeting message and company’s emblem. It is also possible to put in your operator’s picture so the chat looks more private. The live chat button on the site can be chosen from an existing gallery, or you can upload your own image. The chat messenger can be customized with color schemes and styles that match your website’s main theme.
If You Would like to match your own Website’s style, you are able to personalize the conversation messenger with offered styles and colour schemes.
Real-time visitor tracking
The real time visitor Feature allows you to look at your visitor’s IP address, host name, referrer address, pages visited etc.. You can also find a world map and a spot from which a user writes to you.
Transfer chats between agents
Provide Support provides She ability to transfer ongoing chats involving representatives. Another agent can follow the situation and answer within minutes. It is helpful when an agent doesn’t have the knowledge to address the case. Thanks to transferring chats there’s no delay, which increases client satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and many others is built into the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that may be spelled incorrectly.
Additionally, it has a suggestion list. If you’re on the fly you describe something incorrectly in a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you’re able to choose the right word. How To Add Live Chat In My Website
Provide Support Cons
I’m not an avid fan of The look of Provide Support port. I overlook the personalization when it comes to the whole site. The picture on the main page is a Stock image which provides you the impression that everything there doesn’t have any character as well. The video tutorial I watched felt automatic, like it wasn’t the actual person speaking.
I like brands with personalities. While the lack of personality might have no impact on customer service on your website, it certainly discourages people like me by using this program.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for businesses of any size.”
They allow four Kinds of Payments, every month every 2 weeks, every six months and yearly. Paying annually is the best option or each of the plans. They provide 3 plans — small business using 1 operator, Corporate plans with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can check out the PDF file where they given costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized support. A geographical demonstration of real-time visitor information provides you an insight into what clients are looking for. You have a lot of customization options that you can use in your chat.
If you’re not bothered by A little old expression of the application, you may find there what you want to provide customer service to your clients.
Free Trial Opportunity
Live Chat From Provide Support can be tried without any cost for 30 days. All attributes (out of further operators) could be accessed with this absolutely free time trial period. Provide Support won’t always harass you in the event that you do not take advantage of their offer, either, and billing going forward is very straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it is to use together with the”no hassle” form of billing and service that is provided. Not one of the authors at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you are on the fence about whether or not to employ a live chat option on your site, our very best suggestion is to provide this app a download, try it out for 30 days, and decide in the end of the free period if you’d like to keep from there. How To Add Live Chat In My Website