Summary How To Add Live Chat To WordPress
Let’s Begin with JivoChat’s home page. As a major fan of green and that’s linked to character, a leaf above their logo and green background instantly made me feel calm. Well playedJivoChat! How To Add Live Chat To WordPress
Their main slogan is: “Turn your site traffic into paying customers with JivoChat.”
It is a free tool to help You track and talk to customers visiting your Website, Facebook, Telegram, and Viber — all of that in real time. To start a journey with this live chat tool, all I must do is to click on the sign up free button.
I was asked about my Email, password and a Promo code. I didn’t have some, but I assume this is what prospective clients like best: reductions!
What I liked about the Signing up procedure is that I could see just how many measures are still left. Here’s a quick preview of the previous step, installing your JivoChat code.
After I signed up, I Installed the desktop application and I have to say that it is very neat. There is the Inbox part, available in the program’s sidebar — there land each the incoming requests from the customers. Then, we have a segment invisibly, where you are able to see your current conversations. It looks like this:
When chatting with your Clients you can immediately check their information — this convenient little feature is placed on the correct and it is useful when targeting your clients’ needs. What is more, below we’ve website visitors section, informing us about each the folks on our site.
Speaking of traffic Your site — the”invitation to chat” attribute is available only in the Professional Version. It supplies you with a wide selection of alternatives for pop up invitations.
I like the snippet option Included in the program. It permits you to find out what a user authors to you before he or she sends it. It makes responding to your customers’ queries much faster.
Additionally, when a Visitors compose a message, a broker get the small pop up on the perfect bottom, asking if they wish to chat, quick reply or dismiss (that, of course, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It’s permanently free and it comprises up to five agents. It offers customizable conversation in 20 languages, different apps (including mobile and desktop ) and 24”7client support.
The other strategy is a Professional Version: for $10/agent per month if billed annually. It offers much more features. Take a look at the screenshot below:
JivoChat comes at a fair Price. I figure, the one thing that’s missing is that it is not very scalable. You have just two strategies: one is quite basic and the other one might be insufficient if you’re working with enterprises businesses. But, as always, it all depends on your needs. How To Add Live Chat To WordPress
A nice addition that they Offer is that which they call a Callback feature. What it does is that visitors can leave you their amount and you’ll be able to call them back at your earliest convenience. On their site they are stating:”Chat is convenient for accompanying clients on the site, and instant callbacks are ideal for actively completing transactions.”
It also works when nobody Is available on discussion. You can easily get back in contact with your possible leads afterwards.
JivoChats is integrated With Facebook Messenger, so the customer can receive your responds right for their Facebook. In regards to you as a broker, Jivo won’t make you change between the programs to reply. All messages out of social networks appear right in the JivoChat desktop or cellular program.
Another of the Additions is your Mobile SDK, which lets you add live chat support to your own Android and iOS native programs. If your customers are spending a great deal of time searching through your shop on cellular, they will surely find it very convenient.
In case that is not enough, They are throwing an API for programmers, which is the entire documentation programmers can utilize if they would like to integrate JivoChat using their own program or CRM solution.
JivoChat do not have a great deal Of integrations however but they have been on the industry only for 4 years — and this thing takes time and resources.
They offer basic Integrations for both small and medium businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Integrated with Shopify, which is a great news for all e-commerce businesses. It only proves JivoChat keeps growing and, what’s more, their growth is dictated by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and also to keep their clients even more satisfied, they also supply reports which track the quality of your customer service.
Concerning the design, The entire website looks really nice and that I may even say that UX does not lack in that section. There’s one thing which confused me when I was on the main websiteI clicked on the chat window three times, before I understood that I want to click just on”Chat with us. We are online!” prompt. That might have been done simpler. The excellent news is that if I needed something, there was always someone online chat!
The wrap-up of JivoChat
JivoChat is a great Looking alternative that does its job. For businesses who are looking for a basic live chat solution, it actually will come for a fair price.
But do not take (just ) my Word for it! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market to get a larger solution or perhaps it’ll be just perfect For you? I think that they are really good in what they offer, and I believe They will be scaling and supplying other programs with a larger range of features To satisfy their future customers. How To Add Live Chat To WordPress