Summary How To Add Live Chat To WordPress Website
Let’s Begin with JivoChat’s home page. As a major fan of green and that’s linked to nature, a foliage over their logo and green background immediately made me feel calm. Well played, JivoChat! How To Add Live Chat To WordPress Website
Their main slogan is: “Turn your website visitors into paying customers with JivoChat.”
It’s a free tool to help You track and speak with customers visiting your site, Facebook, Telegram, and Viber — most that in actual time. To begin a journey on this live chat instrument, all I must do is to click on the sign button.
I was asked about my Email, password and a Promo code. I didn’t have some, but I presume this is what prospective customers like best: reductions!
What I liked about the Signing up process is I could see just how many measures are nonetheless left. Here’s a fast preview of the previous step, installing your JivoChat code.
After I signed up, I Installed the desktop application and I must say that it is quite neat. There is the Inbox part, available from the app’s sidebar — there land each of the incoming requests from the customers. Then, we have a segment invisibly, where you are able to view your existing discussions. It looks like this:
When chatting with your Customers you can quickly check their information this handy little attribute is placed on the right and it is invaluable when targeting your clients’ needs. What is more, below we have site visitors section, informing us about each of the people on our site.
Speaking of traffic Your website — the”invitation to chat” attribute is available only in the Professional Version. It offers you a vast selection of options for pop up invitations.
I like the snippet option Included in the application. It permits you to find out what a user writers to you until he or she sends it. It makes responding to your customers’ queries much faster.
Additionally, when a Visitors write a message, a broker get the small pop up on the right bottom, asking if they want to chat, quick answer or ignore (which, of course, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It’s permanently free and it includes up to 5 agents. It offers customizable chat in 20 languages, various programs (including mobile and desktop ) and 24”7client support.
The other plan is a Professional Version: for $10/agent a month if billed yearly. It offers much more features. Take a look at the screenshot below:
JivoChat comes in a fair Price. I guess, the only thing that’s missing is that it is not very scalable. You’ve just two plans: one is quite basic and another one might not be enough if you are working with enterprises businesses. However, as always, it all depends on what you require. How To Add Live Chat To WordPress Website
A nice addition that they Provide is that which they call a Callback feature. What it does is that people could leave you their amount and you can call them back at your earliest convenience. On their website they are saying:”Chat is convenient for accompanying customers on the website, and instant callbacks are ideal for actively completing transactions.”
It also works when nobody Is available on chat. You can easily get back in touch with your potential leads afterwards.
JivoChats is integrated With Facebook Messenger, which means the customer can receive your responds right to their Facebook. When it comes to you as a broker, Jivo won’t make you change between the programs to reply. All messages out of social networks look right in the JivoChat desktop and/or cellular app.
Another of their Additions is the Mobile SDK, which lets you add live chat support to your Android and iOS native apps. If your customers are spending a great deal of time browsing through your store on cellular, they will definitely find it very convenient.
If that’s not enough, They are throwing an API for programmers, which is the whole documentation programmers can utilize if they want to incorporate JivoChat using their own app or CRM solution.
JivoChat don’t have a great deal Of integrations however but they’ve been on the market only for 4 decades — and this thing takes time and resources.
They offer basic Integrations for both small and medium businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Incorporated with Shopify, which is a great news for all e-commerce companies. It only proves JivoChat keeps evolving and, what’s more, their expansion is dictated by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and to keep their customers even more fulfilled, they also offer reports that track the quality of your customer services.
Concerning the Plan, The entire website looks very nice and I can even say that UX doesn’t lack in that section. There is one thing which confused me when I had been on the primary site I clicked on the chat window three days, until I realized I want to click exactly on”Chat with us. We are online!” prompt. That might have been done simpler. The excellent news is that whenever I wanted something, there was always someone on chat!
The verdict of JivoChat
JivoChat is a great Looking alternative that does its own job. For companies who’re searching for a basic live chat solution, it truly does come for a fair price.
But don’t take (just ) my Word for it! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market to get a larger solution or perhaps it’ll be just perfect For you? I think that they are really good in what they provide, and I believe They’ll be scaling and providing other programs using a wider range of features To meet their future customers. How To Add Live Chat To WordPress Website