Intro How To Add Someone On Gmail Chat
Provide Support is a Live Chat Service that can be implemented on websites and operated as a third party customer. There are many customizable aspects of the tool, and having live chat available on your own website is a procedure that may be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we are happy to review and break down the varied elements of Live Chat by ProvideSupport.com. How To Add Someone On Gmail Chat
The Live chat program is much more involved than your average client. You will have the ability to see each of those visitors which are on your site at any given time, in addition to their own IP address, their own referral source, their regional time, operating system and much more. While some of the information will be a whole lot more valuable than the rest, it is going to help to keep you (or your designated chat operators) as educated on your visitors as possible should they be needing any assistance. They provide 10 days free trial, no credit card needed.
Once you set up an account, You are attracted to a website that seems a little old fashioned. It looks like it is full of ads, but it is only a site version of ProvideSupport. If you wont let that bother you too much, you can read the next steps that you should take, like customizing your conversation messenger window, add chat buttons to your emails, produce a set of predefined replies and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console along with your own greeting message along with company’s logo. It is also possible to add your operator’s picture so the chat appears more private. The live chat button on the website can be chosen from an present gallery, or you may upload your own picture. The chat messenger could be customized with color schemes and styles that match your website’s main theme.
If You Would like to match your Site’s style, you can customize the chat messenger with offered styles and color schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to view your visitor’s IP address, server name, referrer address, pages visited etc.. It is also possible to see a world map and a place where a person writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to transfer ongoing chats involving representatives. Another agent can follow the situation and answer within minutes. It is useful when an agent doesn’t have the knowledge to solve the case. Due to moving chats there’s no delay, which increases client satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and many others is built into the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
It also has a suggestion list. If you’re on the fly you describe something incorrectly in a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you can pick the right word. How To Add Someone On Gmail Chat
Provide Support Drawbacks
I’m not an avid fan of The look of Provide Support interface. I overlook the personalization when it concerns the whole website. The picture on the main page is a Stock image which provides you the impression that everything there does not have any character as well. The movie tutorial I saw felt automatic, like it was not the real person talking.
I like brands with personalities. While the dearth of character might have no effect on customer support on your website, it certainly discourages individuals like me from using this software.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They allow four types of Payments, each month every two weeks, every six months and yearly. Paying annually is the ideal alternative or each of the plans. They offer 3 plans — little company using 1 operator, Corporate aims with 3 operator and Business with 10 operators. If you are interested in more operators, you can check out the PDF document in which they specified costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized support. A geographical demonstration of real time visitor info provides you an insight into what clients are searching for. You’ve got a lot of customization options that you may use in your conversation.
If you are not bothered by A little old expression of the application, you might find there what you want to provide customer support to your clients.
Free Trial Period
Live Chat From Provide Support could be tried without any cost for 30 days. All features (out of additional operators) can be retrieved with this free time trial period. Provide Support will not always harass you in the event that you do not take advantage of their offer, either, and charging going forward is quite straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it is to use in conjunction with this”no hassle” form of charging and support that’s provided. None of the writers at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our customers. If you are on the fence about whether or not to employ a live chat option on your website, our best suggestion is to provide this app a download, try it out for 30 days, and decide at the end of the free period whether you would like to continue from there. How To Add Someone On Gmail Chat