Why Select Crisp? How To Change Email Domain
In this article I’ll cover our Expertise with Crisp, why we switched, and how it is possible to make the perfect decision for your company and startup as well. You may know how to compare live talks and that metrics could be important for you too. How To Change Email Domain
How was that decision made?
Looking at the market leaders With live chat feature on the market, we found Crisp through Producthunt. After we’ve made a Spreadsheet with numerous live chat sellers, we defined the core attribute and metrics we were looking for.
What did we use before?
We have Used multiple other live chat earlier, which shifted their attention from a live chat to an”all in 1 business suite”. Their live chat still functions, but metrics which are important for us were removed. We’ve used those metrics for our yearly reports, and client overviews, growth rates and much more. After we were in for four months those metrics disappeared and were replaced with other metrics. We’ve obtained a leaderboard for our staff members, which we did not use because we’re searching for quality service and not quantity as well as the pricing seems to outperform the benefit. So our decision was clear at that moment: we had to proceed.
We found 14 times history, 30 days History and unlimited history (for greater plans that this is common), here the cost scaling was interesting. All live chats we tried had this feature, some at higher price tags, others together with a poorly implemented search feature, and so the background wasn’t available. Together with Crisp, the unlimited history is currently available with their original paid plan, and it not only ships with a reasonable price tag, but also their search works astoundingly well.
How many connections do we want?
First, we tried to answer that Question with another question”how many customers will talk with us?” – and that has been wrong – we made that mistake once. We can not restrict on the contacts we make because we really wish to earn contact with them all. Unlimited contacts was exactly what we were looking for (in an affordable price tag). What we found were discussions with 100 active contacts for $0/month which was quite nice, we scaled that up a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did exactly the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you do not scale by usage – that is enormous! They believe the same way we do at Storyblokwe don’t wish to limit the consumer to the usage of this machine (eg. Content entries or entries ), we would like to scale because their staff scales. So at Crisp you choose a plan and you may scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on the exact same site for over 30 seconds”. Those triggers are a fantastic method to help your viewers with questions they could have. We use it on our pricing page because from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This component is available in all options we tested and largely available in the first paid plan.
Ability to send campaign messages
From Time to Time we send mails Using our live chat. We think it’s a good way to retarget our audience because we ought to be able to send pertinent content according to some metrics those live chats offer. In all honesty, we’re not sending many mails, because we also hate spam on our side. So we like to send certain emails to particular target groups and : we really enjoy the implementation in the Crisp client. It is straightforward and fulfilled our needs at a reasonable price tag.
Amount of agents
The agent seats is kinda Interesting, it’s something that you can control. You could choose 1 account for the entire group (which can be cheap with most solutions), or you might go for a single chair for each team member. Since we want to have that personal approach to our customers the idea of using one account for the entire team was dropped instantly. We have started to compare the very first paid program against the majority of the high tier plans to see how the cost scales again. The greatest costs we found were about ~$155/m per chair where the range was somewhere from $15/m to that. We had a look at Crisp again and found their greatest package has unlimited agents chairs included. Also, their free plan permitted 2 representatives, which was great for testing. How To Change Email Domain
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key channels. We do not really use integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our business, we use it on a daily basis and included most of our resources already – so we focused on how they operate and function with Slack. We tested some of these and most are actually working quite well. We found one that has huge delays when messaging from and to Slack that was a no-go for us. We reported that difficulty to them, but we don’t know whether they changed it because we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the whole set-up was done in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your customers. From sales to client service, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp provides one station to answer to your users employing a very simple team inbox where you can manage all of your user inquiries.”
From our experience, Crisp really Ships with the focus on that chat experience for your clients. Which is precisely what we were searching for since we evaluated other solutions.
This one is tricky. If you read The past few points you noticed that we compared the lower grade plans and attribute together with the maximum tier programs, some are cheap at the start and become expensive as you use them. After using Crisp for six months today, and switched from a competition because of the expensive”ending” and those feature we did not need but might have to cover. We are pleased to state we believe we got the very best match for us, maybe it will fit as well for you. We saw that the listing of 8 facets above is all you want to locate your own best fit.
We made contact with incredible great people (thank You!) And companies all over the globe. We could have had the exact same experience with other live chats too, but the price tag combined with the attribute set Crisp does provide, we would and already do recommend it to all of clients that are searching for a live chat themselves. We have upgraded to the Crisp endless plan some time ago, and are glad we made that choice. In case you’ve got a question or want to tell us about your experience with Crisp and other live discussions, don’t hesitate to drop us a comment below or send us a conversation or talk to us using Crisp! How To Change Email Domain