Overview How To Chat From Gmail Account
Provide Support is a Live Chat Service which can be implemented on websites and operated remotely as a third party client. There are many customizable aspects of this particular tool, and having live chat which can be found on your site is a process which can be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we’re happy to review and divide down the varied elements of Live Chat by ProvideSupport.com. How To Chat From Gmail Account
The Live chat program itself is much more involved than your average customer. You will have the ability to see every one of the visitors that are on your website at any given time, as well as their own IP address, their referral origin, their regional time, operating system and much more. While some of the information is going to be a whole lot more valuable than the remainder, it is going to help to keep you (or your designated chat operators) as informed on your customers as possible should they be needing any help. They offer 10 days free trial, no credit card needed.
After you install an account, You’re attracted to a website which seems somewhat old fashioned. It looks like it is full of advertisements, except it’s only a website edition of ProvideSupport. If you won’t let this bother you too much, you may read the next steps which you ought to take, such as customizing your conversation messenger window, add chat buttons to your emails, create a set of predefined answers and a lot more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console with your greeting message along with company’s logo. It is also possible to add your operator’s image so the chat looks more personal. The live chat button on the website can be either chosen from an existing gallery, or you may upload your own picture. The chat messenger could be customized with color schemes and styles that match your site’s main theme.
If you want to match your own Website’s style, you can customize the conversation messenger with offered styles and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature permits you to look at your customer’s IP address, host name, referrer address, pages visited etc.. It is also possible to see a world map and a spot from which a user writes to you.
Transfer chats between customer service reps
Provide Support provides She capability to transfer ongoing chats between agents. Another representative can follow the situation and answer within minutes. It’s useful when an agent does not possess the knowledge to address the instance. Thanks to moving chats there’s no delay, which increases client satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built into the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and highlight words that may be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you describe something incorrectly in a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you’re able to choose the right word. How To Chat From Gmail Account
Provide Support Disadvantages
I’m not an avid fan of The look of Provide Support interface. I miss that the personalization when it comes to the whole website. The picture on the main page is a Stock picture which gives you the impression that everything there does not have any personality as well. The video tutorial I watched felt automated, like it was not the actual person talking.
I like brands with personalities. While the dearth of character here might not have any impact on customer service on your website, it certainly discourages people like me by using this program.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They let four types of Payments, every month every 2 months, every six months and yearly. Paying annually is the ideal option or each of the plans. They offer 3 plans — little company with 1 operator, Corporate aims with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, you can take a look at the PDF file in which they given prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized service. A geographical demonstration of real-time visitor information gives you an insight into what customers are looking for. You have a lot of customization options that you can use in your chat.
If you are not bothered by A tiny old look of the application, you might find there what you want to give customer support to your clients.
Free Trial Opportunity
Live Chat From Provide Support can be tried with no cost for 30 days. All features (out of further operators) could be accessed with this absolutely free time trial period. Provide Support won’t continually harass you in the event that you don’t take advantage of their supply, possibly, and billing going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use together with this”no hassle” form of charging and service that’s provided. Not one of the writers at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you are on the fence about whether or not to implement a live chat option on your website, our very best suggestion is to provide this app a download, try it out for 30 days, and choose at the end of the free period if you would like to keep from there. How To Chat From Gmail Account