Introduction How To Compare Mobile Apps
Let’s start with JivoChat’s home page. As a big fan of green and that’s connected to character, a foliage over their logo and green backdrop immediately made me feel calm. Well playedJivoChat! How To Compare Mobile Apps
Their main slogan is: “Turn your website traffic into paying clients with JivoChat.”
It is a free tool to help You track and talk to clients visiting your site, Facebook, Telegram, and Viber — most that in real time. To begin a journey with this live chat tool, all I have to do is to click on the sign button.
I was asked about my Email, password and also a Promo code. I didn’t have some, but I presume this is what potential customers like best: reductions!
What I liked about the Signing up process is that I could see just how many steps are still left. Here’s a fast preview of the previous measure, installing your JivoChat code.
After I signed up, I Installed the desktop program and I must say that it’s very neat. There’s the Inbox part, available in the app’s sidebar — there territory all of the incoming requests from your clients. Then, we have a segment invisibly, where you can see your current conversations. It looks like this:
When conversing with your Clients you can immediately check their data this convenient little feature is put on the right and it’s useful when targeting your customers’ needs. What is more, below we’ve website visitors section, telling us about all of the folks on our website.
Speaking of traffic Your website — the”invitation to talk” attribute is available only in the Professional Version. It offers you a vast range of options for pop up invitations.
I like the snippet alternative Included in the application. It permits you to find out what a user writers to you before he or she sends it. It creates responding to your clients’ queries much quicker.
Additionally, when a Visitors compose a message, an agent get the small pop up on the right bottom, asking if they want to chat, quick reply or ignore (that, naturally, you should not do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It’s forever free and it comprises up to five agents. It offers customizable conversation in 20 languages, different programs (including mobile and desktop ) and 24”7client support.
Another plan is a Professional Version: for $10/agent a month if billed yearly. It gives more features. Have a look at the screenshot below:
JivoChat comes in a fair Price. I figure, the one thing that is missing is that it is not very scalable. You’ve only two strategies: one is very basic and another one might be insufficient if you’re working with partnerships businesses. But, as always, it all depends on your needs. How To Compare Mobile Apps
A Wonderful addition that they Offer is what they call a Callback attribute. What it really does is that people can leave you their number and you’ll be able to call them back at your first convenience. On their website they are stating:”Chat is suitable for accompanying customers on the website, and instant callbacks are ideal for actively completing transactions.”
It also works when nobody Is available on chat. You can easily get back in touch with your potential leads afterwards.
JivoChats is integrated Using Facebook Messenger, so the customer can receive your responds right for their Facebook. When it comes to you as a broker, Jivo won’t force you to switch between the programs to reply. All messages out of social networks look right in the JivoChat desktop or mobile program.
Another of the Additions is your Mobile SDK, which lets you add live chat support to your Android and iOS native apps. If your customers are spending a great deal of time searching through your shop on cellular, they will surely find it rather convenient.
In case that’s not sufficient, They’re throwing an API for developers, which is the entire documentation programmers can utilize if they would like to incorporate JivoChat with their own program or CRM solution.
JivoChat do not have a lot Of integrations yet but they’ve been on the market only for 4 years — and this thing takes resources and time.
They offer basic Integrations for both small and medium businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Incorporated with Shopify, which is a great news for all e-commerce businesses. It only proves JivoChat keeps growing and, what’s more, their expansion is dictated by their clients’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and to keep their clients even more satisfied, they also offer reports which track the quality of your customer service.
Concerning the Plan, The whole website looks really nice and I may even say that UX doesn’t lack in that department. There’s one thing that confused me though: when I had been on the main site , I clicked on the conversation window three days, before I realized I need to click just on”Chat with us. We’re online!” prompt. That could have been done smoother. The great news is that whenever I wanted something, there was always somebody online discussion!
The conclusion of JivoChat
JivoChat is a good Looking solution that does its job. For companies who’re searching for a basic live chat option, it actually will come for a fair price.
But don’t take (just ) my Word for this! Do a little research, try it out and see if it works for you — Maybe you’re in the market to get a larger solution or maybe it’ll be just perfect For you? I think that they’re really good in what they provide, and I think They’ll be scaling and providing different programs with a wider selection of attributes To satisfy their future clients. How To Compare Mobile Apps