Summary How To Connect With Viber
Let’s Begin with JivoChat’s home page. As a big fan of green and all that’s connected to character, a leaf above their logo and green background immediately made me feel calm. Well playedJivoChat! How To Connect With Viber
Their main slogan is: “Turn your site visitors into paying clients with JivoChat.”
It is a free tool to help You monitor and talk to clients visiting your Website, Facebook, Telegram, and Viber — most that in actual time. To start a journey on this live chat instrument, all I have to do is to click on the sign button.
I was asked about my Email, password and also a Promo code. I didn’t have some, but I presume this is what potential customers like best: discounts!
What I enjoyed about the Signing up procedure is I could see just how many steps are still left. Following is a quick preview of the previous step, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I have to say that it is very neat. There’s the Inbox part, available from the app’s sidebar — there land all of the incoming requests from your customers. Then, we have a section Chats, where you can view your current discussions. It looks like this:
When conversing with your Customers you can quickly check their data this handy little feature is placed on the right and it is invaluable when targeting your clients’ needs. What is more, below we have site visitors section, informing us about all the people on our website.
Speaking of visitors Your site — the”invitation to chat” attribute is available only in the Professional Version. It offers you a vast range of alternatives for pop up invitations.
I like the snippet alternative Included in the application. It permits you to see exactly what a user authors to you before he or she sends it. It makes responding to your customers’ queries much quicker.
Also, when a Visitors write a message, an agent get the little pop up on the perfect underside, asking if they wish to chat, quick answer or ignore (which, of course, you should not do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It’s permanently free and it comprises up to 5 agents. It offers customizable conversation in 20 languages, different apps (including mobile and desktop ) and 24”7client support.
Another plan is a Professional Version: for $10/agent per month if billed yearly. It gives more features. Take a look at the screenshot below:
JivoChat comes at a fair Cost. I figure, the one thing that is missing is that it’s not very scalable. You’ve only two strategies: one is quite basic and the other one might be insufficient if you are working with partnerships businesses. However, as always, it all depends on what you require. How To Connect With Viber
A nice addition that they Provide is what they call a Callback feature. What it really does is that people could leave you their number and you can call them back at your earliest convenience. On their site they’re saying:”Chat is suitable for accompanying customers on the website, and immediate callbacks are perfect for actively completing trades”
It also works when nobody Is available on discussion. You can easily get back in touch with your possible leads afterwards.
JivoChats is integrated With Facebook Messenger, which means the customer can receive your responds right to their Facebook. In regards to you as a broker, Jivo won’t make you switch between the programs to answer. All messages from social networks appear directly in the JivoChat desktop and/or cellular program.
Another of the Additions is the Mobile SDK, which lets you add live chat service to your Android and iOS native apps. If your clients are spending a lot of time searching through your store on cellular, they will definitely find it rather convenient.
If that’s not sufficient, They are throwing an API for programmers, that’s the entire documentation programmers can use if they want to integrate JivoChat using their own app or CRM solution.
JivoChat do not have a lot Of integrations however but they have been on the industry only for 4 decades — and this thing takes time and resources.
They provide basic Integrations for both small and medium companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a fantastic news for all e-commerce companies. It only proves JivoChat keeps growing and, what’s more, their expansion is dictated by their clients’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and also to keep their customers even more fulfilled, they also supply reports which monitor the level of your customer services.
In terms of the design, The entire website looks very nice and I can also say that UX does not lack in that department. There’s one thing that confused me though: when I was on the main website, I clicked on the conversation window three days, until I realized that I want to click just on”Chat with us. We are online!” prompt. That might have been done smoother. The great news is that if I wanted something, there was always someone on chat!
The verdict of JivoChat
JivoChat is a great Looking alternative that does its job. For companies who’re looking for a standard live chat solution, it truly does come for a reasonable price.
But don’t take (just ) my Word for it! Do a little research, try it out and see if it works for you — Maybe you’re in the market for a larger solution or perhaps it’ll be just perfect For you? I think that they are really good in what they offer, and I believe They’ll be scaling and supplying different programs with a larger range of features To meet their future customers. How To Connect With Viber