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Let Us start with JivoChat’s home page. As a big fan of green and that’s linked to nature, a foliage over their emblem and green backdrop instantly made me feel calm. Well played, JivoChat! How To Contact Facebook Admin Or Customer Service
Their main slogan is: “Turn your site visitors into paying clients with JivoChat.”
It is a free tool to help You monitor and speak with customers visiting your site, Facebook, Telegram, and Viber — most of that in actual time. To begin a journey on this live chat instrument, all I must do is to click on the sign button.
I had been asked about my Email, password and a Promo code. I didn’t have any, but I assume this is what prospective clients like best: reductions!
What I enjoyed about the Signing up process is that I could see just how many steps are nonetheless left. Following is a quick preview of the previous measure, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I have to say that it is very neat. There’s the Inbox part, available from the app’s sidebar — there land all of the incoming requests from the customers. Then, we have a section Chats, where you are able to see your existing discussions. It looks like this:
When conversing with your Clients you can immediately check their information this handy little feature is put on the right and it is invaluable when targeting your customers’ needs. What’s more, below we’ve website visitors department, informing us about all of the people on our site.
Speaking of visitors on Your website — the”invitation to chat” feature is available only in the Professional Version. It supplies you with a vast selection of options for pop up invitations.
I like the snippet alternative Included in the program. It allows you to see what a user authors to you until he or she sends it. It makes responding to your clients’ queries much faster.
Additionally, when a Visitors write a message, a broker get the small pop up on the right bottom, asking if they want to chat, quick reply or dismiss (which, naturally, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It’s permanently free and it includes up to five agents. It provides customizable conversation in 20 languages, different apps (including mobile and desktop ) and 24”7customer service.
The other plan is a Professional Version: for $10/agent a month if billed annually. It gives more features. Take a look at the screenshot below:
JivoChat comes at a fair Price. I figure, the only thing that’s missing is that it’s not very scalable. You’ve just two plans: one is quite basic and another one may be insufficient if you are working with enterprises businesses. However, as always, it all depends on your needs. How To Contact Facebook Admin Or Customer Service
A nice addition that they Offer is what they call a Callback attribute. What it really does is that people could leave you their number and you can call them back at your first convenience. On their site they are saying:”Chat is convenient for delicately accompanying customers on the website, and immediate callbacks are perfect for actively completing transactions.”
It also works when nobody Is available on chat. You may easily get back in contact with your possible leads afterwards.
JivoChats is integrated Using Facebook Messenger, so the client can get your responds right for their Facebook. When it comes to you as an agent, Jivo won’t make you change between the apps to reply. All messages out of social networks appear directly in the JivoChat desktop and/or mobile app.
Another of their Additions is the Mobile SDK, which lets you add live chat support to your own Android and iOS native apps. If your customers are spending a lot of time searching through your store on mobile, they will definitely find it very convenient.
If that is not sufficient, They’re throwing an API for developers, which is the whole documentation programmers can use if they want to integrate JivoChat using their own app or CRM solution.
JivoChat do not have a great deal Of integrations however but they have been on the industry just for 4 decades — and this thing takes resources and time.
They provide basic Integrations for both medium and small companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Integrated with Shopify, which is a great news for all e-commerce companies. It merely proves JivoChat keeps growing and, what’s more, their expansion is dictated by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and also to keep their customers even more fulfilled, they also offer reports that track the level of your customer service.
In terms of the Plan, The whole website looks really nice and that I may even say that UX doesn’t lack in that section. There’s one thing which confused me though: when I was on the primary website, I clicked on the conversation window three days, until I understood I need to click exactly on”Chat with us. We are online!” prompt. That might have been done simpler. The great news is that if I needed something, there was always somebody online chat!
The conclusion of JivoChat
JivoChat is a good Looking solution that does its job. For companies who’re searching for a basic live chat solution, it truly does come for a fair price.
But don’t take (only) my Word for this! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market for a larger solution or maybe it is going to be just perfect For you? I believe that they are really good in what they provide, and I think They’ll be scaling and providing different plans with a larger selection of features To satisfy their future customers. How To Contact Facebook Admin Or Customer Service