Overview How To Create A Chatting Website
Provide Support is a Live Chat Service which can be implemented on websites and operated remotely as a third party client. There are many customizable aspects of this particular tool, and having live chat available on your own website is a procedure which can be completed in a matter of minutes. As a personal favorite of the team at Flytonic, we are pleased to review and divide down the varied elements of Live Chat by ProvideSupport.com. How To Create A Chatting Website
The Live chat program itself is much more involved than your average customer. You will be able to see every one of those visitors which are on your site at any given time, as well as their IP address, their referral source, their regional time, operating system and a whole lot more. Though some of this information will be a whole lot more valuable than the rest, it is going to help to keep you (or your designated chat operators) as informed on your visitors as possible should they be in need of any assistance. They provide 10 days free trial, no credit card required.
After you install an account, You are brought to a site which seems a little old fashioned. It seems like it is packed with advertisements, but it is only a site version of ProvideSupport. If you won’t let this bother you too much, you may read the upcoming steps that you ought to take, like customizing your conversation messenger window, add chat buttons to your emails, produce a set of predefined answers and many more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console with your greeting message and company’s logo. It is also possible to put in your operator’s image so the chat looks more private. The live chat button on the site can be chosen from an existing gallery, or you may upload your own image. The chat messenger can be customized with colour schemes and styles that match your site’s most important theme.
If you want to match your Site’s style, you can personalize the conversation messenger with offered styles and colour schemes.
Real-time visitor monitoring
The real time visitor Feature permits you to view your visitor’s IP address, host name, referrer address, pages visited . You can also find a world map and a spot where a user writes to you.
Transfer chats between customer service reps
Provide Support offers She ability to transfer ongoing chats between agents. The other representative can follow-up the situation and answer within minutes. It’s helpful when an agent doesn’t have the knowledge to solve the case. Thanks to transferring chats there is no delay, which increases client satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and many others is built in the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and highlight words that may be spelled incorrectly.
It also has a proposal list. If you’re on the fly you spell something incorrectly at a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you can choose the right word. How To Create A Chatting Website
Provide Support Drawbacks
I’m not an avid fan of The look of Provide Support port. I overlook that the personalization when it comes to the whole website. The image on the main page is a Stock picture which gives you the belief that everything there does not have any character too. The movie tutorial I saw felt automated, like it wasn’t the actual person speaking.
I like brands with personalities. While the lack of character might have no effect on customer support on your site, it certainly discourages people like me by using this program.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They allow four Kinds of Payments, every month every two months, every six months and annually. Paying annually is the best option or each of the plans. They provide 3 plans — little company using 1 operator, company plans with 3 operator and Business with 10 operators. If you are interested in more operators, then you can check out the PDF file in which they given costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized service. A geographical presentation of real-time visitor info provides you an insight in what clients are looking for. You have tons of customization options that you can use in your conversation.
If you’re not bothered by A little old expression of the application, you may discover there what you want to give customer support to your clients.
Free Trial Period
Live Chat From Provide Support can be tried without any price for 30 days. All features (out of further operators) could be retrieved with this free time trial period. Provide Support will not continually harass you in the event that you do not take advantage of their supply, either, and billing going forward is quite straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it’s to use together with this”no hassle” kind of billing and support that is provided. None of the authors at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you’re on the fence about whether or not to implement a live chat solution on your website, our very best suggestion is to provide this program a download, try it out for 30 days, and decide in the end of the free period whether you would like to keep from that point. How To Create A Chatting Website