Introduction How To Create A Virtual Store
Let Us Begin with JivoChat’s home page. As a major fan of green and that’s linked to nature, a leaf above their logo and green backdrop instantly made me feel calm. Well played, JivoChat! How To Create A Virtual Store
Their main slogan is: “Turn your website visitors into paying customers with JivoChat.”
It’s a free tool to help You monitor and speak with clients visiting your Website, Facebook, Telegram, and Viber — all that in real time. To start a journey on this live chat tool, all I have to do is to click on the sign up free button.
I was asked about my Email, password and a Promo code. I didn’t have some, but I assume this is what prospective clients like best: discounts!
What I liked about the Signing up procedure is I could see how many measures are still left. Here’s a quick preview of the previous step, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I must say that it is very neat. There is the Inbox part, accessible from the program’s sidebar — there territory all the incoming requests from your customers. Then, we’ve got a section Chats, where you are able to view your existing discussions. It looks like this:
When conversing with your Customers you can quickly check their data this convenient little attribute is put on the correct and it’s useful when targeting your clients’ needs. What is more, below we have site visitors section, telling us about each the folks on our website.
Speaking of visitors on Your site — the”invitation to chat” feature is available only in the Professional Version. It supplies you with a wide selection of options for pop up invitations.
I like the snippet alternative Included in the program. It allows you to find out what a user writers to you before he or she sends it. It makes responding to your customers’ queries much faster.
Additionally, when a Visitors compose a message, a broker get the small pop up on the perfect bottom, asking if they wish to chat, fast answer or dismiss (which, naturally, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It’s permanently free and it includes up to 5 agents. It provides customizable conversation in 20 languages, different programs (including mobile and desktop ) and 24”7client support.
The other strategy is a Professional Version: for $10/agent per month if billed yearly. It gives much more features. Have a look at the screenshot below:
JivoChat comes in a fair Price. I figure, the only thing that’s missing is that it is not very scalable. You’ve only two strategies: one is quite basic and the other one might be insufficient if you are working with partnerships businesses. However, as always, it all depends on your needs. How To Create A Virtual Store
A nice addition that they Offer is what they call a Callback attribute. What it really does is that visitors could leave you their amount and you can call them back at your first convenience. On their website they’re saying:”Chat is suitable for delicately accompanying customers on the website, and instant callbacks are ideal for actively completing trades”
It also works when nobody Is available on chat. You can easily get back in touch with your possible leads later.
JivoChats is integrated Using Facebook Messenger, which means the client can get your responds right to their Facebook. In regards to you as an agent, Jivo won’t make you change between the apps to reply. All messages from social networks appear directly in the JivoChat desktop and/or mobile app.
Another of the Additions is the Mobile SDK, which allows you to add live chat support to your Android and iOS native programs. If your customers are spending a lot of time searching through your shop on mobile, they will surely find it very convenient.
In case that is not sufficient, They’re throwing an API for programmers, that’s the whole documentation programmers can utilize if they would like to integrate JivoChat with their own app or CRM solution.
JivoChat don’t have a lot Of integrations yet but they have been on the market just for 4 years — and this thing takes time and resources.
They offer basic Integrations for both small and medium businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Incorporated with Shopify, which is a fantastic news for all e-commerce companies. It merely proves JivoChat keeps evolving and, more importantly, their growth is ordered by their customers’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and also to keep their customers even more satisfied, they also offer reports that monitor the level of your customer service.
In terms of the Plan, The entire website looks very nice and that I can also say that UX does not lack in that department. There is one thing which confused me when I was on the main websiteI clicked on the conversation window three times, until I understood I want to click exactly on”Chat with us. We are online!” prompt. That might have been done simpler. The great news is that whenever I wanted something, there was always somebody online chat!
The wrap-up of JivoChat
JivoChat is a good Looking solution that does its own job. For businesses who’re looking for a standard live chat solution, it actually does come for a reasonable price.
But do not take (just ) my Word for this! Do Some Research, try it out and see if it works for you — Maybe you’re in the market to get a larger solution or perhaps it’ll be just perfect For you? I think that they are really good in what they provide, and I believe They’ll be scaling and supplying different programs using a larger selection of features To meet their future clients. How To Create A Virtual Store