Introduction How To Do Live Chat On Facebook
Let’s start with JivoChat’s home page. As a major fan of green and all that’s linked to character, a leaf above their logo and green backdrop immediately made me feel calm. Well playedJivoChat! How To Do Live Chat On Facebook
Their main slogan is: “Turn your website visitors into paying customers with JivoChat.”
It is a free tool to help You monitor and talk to customers visiting your Website, Facebook, Telegram, and Viber — most of that in real time. To start a journey on this live chat tool, all I have to do is to click on the sign up free button.
I had been asked about my Email, password and a Promo code. I didn’t have some, but I assume this is what prospective customers like best: reductions!
What I liked about the Signing up process is that I could see just how many measures are nonetheless left. Following is a quick preview of the last measure, installing your JivoChat code.
After I signed up, I Installed the desktop program and I have to say that it is very neat. There’s the Inbox part, available in the program’s sidebar — there territory each of the incoming requests from your customers. Then, we have a segment invisibly, where you are able to view your existing conversations. It looks like this:
When chatting with your Clients you can quickly check their data — this convenient little attribute is put on the correct and it is useful when targeting your clients’ needs. What’s more, below we’ve website visitors section, informing us about all of the people on our site.
Speaking of visitors on Your website — the”invitation to chat” feature is available only in the Professional Version. It supplies you with a wide range of alternatives for pop up invitations.
I like the snippet option Included in the application. It permits you to see exactly what a user authors to you until he or she sends it. It creates responding to your clients’ queries much quicker.
Additionally, when a Visitors write a message, an agent get the small pop up on the right underside, asking if they wish to chat, quick reply or dismiss (that, naturally, you should not do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It’s permanently free and it includes up to five agents. It offers customizable chat in 20 languages, different apps (including desktop and mobile) and 24”7client support.
The other plan is a Professional Version: for $10/agent a month if billed yearly. It gives more features. Have a look at the screenshot below:
JivoChat comes at a fair Price. I figure, the only thing that is missing is that it’s not very scalable. You have just two strategies: one is quite basic and the other one may not be enough if you are working with enterprises businesses. But, as always, it all depends on what you require. How To Do Live Chat On Facebook
A Wonderful addition that they Offer is that which they call a Callback attribute. What it really does is that visitors could leave you their number and you can call them back at your earliest convenience. On their site they are stating:”Chat is suitable for accompanying customers on the site, and immediate callbacks are perfect for actively completing transactions.”
Additionally, it works when nobody Is available on chat. You may easily get back in contact with your potential leads afterwards.
JivoChats is integrated With Facebook Messenger, so the client can receive your responds right to their Facebook. When it comes to you as a broker, Jivo won’t force you to change between the programs to reply. All messages from social networks look directly in the JivoChat desktop or mobile program.
Another of their Additions is your Mobile SDK, which allows you to add live chat service to your Android and iOS native apps. If your clients are spending a lot of time searching through your shop on cellular, they will surely find it very convenient.
If that’s not sufficient, They’re throwing an API for programmers, that’s the whole documentation programmers can use if they want to integrate JivoChat using their own program or CRM solution.
JivoChat don’t have a lot Of integrations however but they’ve been on the market only for 4 decades — and this matter takes time and resources.
They provide basic Integrations for both medium and small companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Integrated with Shopify, which is a great news for all e-commerce businesses. It merely proves JivoChat keeps growing and, more importantly, their growth is ordered by their customers’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and to keep their clients even more satisfied, they also offer reports which monitor the level of your customer service.
Concerning the design, The whole website looks very nice and I can also say that UX does not lack in that department. There is 1 thing that confused me when I had been on the primary site , I clicked on the chat window three days, until I realized I need to click exactly on”Chat with us. We are online!” prompt. That might have been done simpler. The great news is that whenever I wanted something, there was always somebody on chat!
The conclusion of JivoChat
JivoChat is a good Looking alternative that does its job. For businesses who’re looking for a basic live chat solution, it truly does come for a reasonable price.
But don’t take (just ) my Word for this! Do a little research, try it out and see if it works for you — Perhaps you’re in the market to get a larger solution or maybe it is going to be just perfect For you? I believe that they’re Excellent in what they offer, and I think They’ll be scaling and providing other plans with a wider selection of attributes To meet their future clients. How To Do Live Chat On Facebook