Why choose Crisp? How To Embed A Link
In this article I’ll cover our Experience with Crisp, why we changed, and the way it is possible to make the right decision for your company and startup too. You will understand how to compare live chats and which metrics might be significant for you too. How To Embed A Link
How was that selection made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we’ve made a Spreadsheet with numerous live chat vendors, we defined the core attribute and metrics we were searching for.
What did we use before?
We’ve Used multiple other live chat earlier, which somehow shifted their focus from a live chat to a”all in one company suite”. Their live chat still works, but metrics that are significant for us were eliminated. We’ve used those metrics for our monthly reports, and client overviews, growth rates and much more. After we had been in for four months those metrics disappeared and were replaced by other metrics. We have got a leaderboard for our team members, which we did not use because we are searching for quality service rather than quantity as well as the pricing appears to outperform the advantage. So our choice was apparent at that moment: we needed to move on.
We found 14 times history, 30 days History and history (for higher plans that this is common), here the cost scaling was interesting. All live talks we tried had this feature, some at higher price tagsothers combined with a poorly implemented search feature, therefore the history wasn’t accessible. With Crisp, the unlimited history is already available with their original paid program, and it not only ships with a reasonable price tag, also their search works exceptionally well.
How many connections do we want?
We attempted to answer that Question with another question”how many clients will chat with us” – and that was wrong – we made that mistake already once. We can’t restrict on the connections we create because we really wish to make contact with them all. Unlimited contacts was exactly what we were looking for (in a reasonable price label ). What we found were discussions with 100 active contacts for $0/month which was quite pleasant, we scaled that up a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by usage – which is enormous! They think the same way we do at Storyblok, we don’t want to limit the consumer to the use of the machine (eg. Content entries or contacts), we would like to scale because their staff scales. So at Crisp you choose a plan and you may scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on the same site for over 30 seconds”. Those causes are a fantastic way to help your audience with questions they could have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This part can be found in most solutions we tested and mainly available in the very first paid plan.
Possibility to send campaign messages
From Time to Time we send emails Using our live chat. We think it’s a good way to retarget our viewers because we should be able to send pertinent content according to some metrics people live chats offer. To be honest, we’re not sending many mails, because we also hate spam on our side. So we like to send specific mails to specific target groups and : we really like the execution in the Crisp client. It is straightforward and satisfied our needs at a sensible price tag.
Amount of agents
The agent chairs is kinda Interesting, it’s something you can control. You could choose one accounts for the whole group (which can be cheap with the majority of solutions), or you could go for a single chair for each team member. Since we like to get that personal approach to our customers the notion of using one account for the entire team was dropped immediately. We’ve begun to compare the first paid plan against most of the high tier programs to see the way the price scales again. The greatest prices we found were approximately ~$155/m per chair where the scope was somewhere from $15/m to this. We had a look at Crisp again and saw that their greatest package has unlimited agents chairs included. Additionally, their free plan allowed 2 representatives, which was great for testing. How To Embed A Link
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key stations. We do not actually utilize integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our company, we use it on a daily basis and added the majority of our resources – so we concentrated on how they work and function with Slack. We analyzed some of these and most are actually working very well. We found one which has enormous delays when messaging from and also to Slack which was a no-go for all of us. We reported that difficulty to them, but we don’t know whether they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the whole set-up was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your customers. From sales to client support, Crisp is made to keep your workflow simple. From live chat to email, Crisp provides a single station to answer to your users using a very simple team inbox where you are able to manage all of your user queries.”
From our experience, Crisp actually Ships with all the focus on that chat experience for your customers. Which is exactly what we were looking for since we evaluated other solutions.
This one is tricky. If you browse The past few things you saw that we compared the lower grade plans and attribute together with the maximum tier programs, some are economical at the start and become expensive as you use them. After using Crisp for six months today, and changed from a competitor because of that expensive”ending” and those attribute we did not need but might need to pay for. We are pleased to say that we believe we have the best match for us, perhaps it will fit as nicely for you. We found that the listing of 8 aspects above is all you need to find your own best match.
We made contact with incredible great people (thank You!) And businesses all around the world. We might have had the exact same experience with other live discussions too, but the price combined with the attribute set Crisp does offer, we would and do recommend it to all of customers that are looking for a live discussion themselves. We have upgraded to the Crisp unlimited plan some time ago, and are thankful that we made that decision. If you’ve got a question or wish to tell us about your adventure with Crisp along with other live chats, feel free to drop us a comment below or send us a conversation or chat with us with Crisp! How To Embed A Link