Why choose Crisp? How To Enlarge
In this article I’ll cover our Expertise with Crisp, why we switched, and the way it is possible to make the perfect decision for your company and startup as well. You will know how to compare live chats and which metrics might be important for you too. How To Enlarge
How was that selection made?
Looking at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we’ve made a Spreadsheet with multiple live chat vendors, we identified that the core feature and metrics we were looking for.
What did we use previously?
We have Used multiple other live chat before, which shifted their attention from a live chat to an”all in one company suite”. Their live chat still functions, but metrics that are important for us were removed. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and more. After we had been in for four weeks those metrics vanished and were replaced by other metrics. We’ve obtained a leaderboard for our staff members, which we didn’t use because we’re searching for quality service rather than quantity as well as the pricing appears to outperform the benefit. Our choice was apparent at that moment: we needed to move on.
We found 14 days history, 30 days History and history (for higher plans this is common), also here the price scaling was interesting. All live talks we tried had this feature, some at higher price tags, others combined with a badly implemented search feature, and so the background wasn’t accessible. Together with Crisp, the boundless history is already available with their first paid plan, and it not only ships with a fair price tag, but also their search works exceptionally well.
How many contacts do we want?
First, we tried to answer that Question with another question”how many customers will chat with us?” – and that was wrong – we made that mistake once. We can’t limit on the connections we make because we really wish to earn contact with all of them. Endless contacts was exactly what we were searching for (in a reasonable price label ). What we found were chats with 100 active contacts for $0/month which was quite pleasant, we scaled that up a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did exactly the Exact Same contact metric test for Crisp we saw something different:
So at Crisp, you don’t scale by use – which is enormous! They think the identical way we do in Storyblokwe don’t wish to restrict the user to the use of this machine (eg. Content entrances or entries ), we would like to scale as their team scales. So at Crisp you choose a program and you can scale the numbers from 10 to 10.000 contacts (or more) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on the exact same site for over 30 seconds”. Those causes are a fantastic method to help your audience with questions they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This component is available in all options we tested and mainly available in the very first paid plan.
Ability to send campaign emails
From Time to Time we send emails Using our live chat. We think that it’s a good way to retarget our viewers because we should be able to send relevant content based on some metrics those live talks offer. In all honesty, we are not sending many emails, because we also hate spam on the side. Therefore we want to send certain emails to specific target groups and : we really enjoy the implementation in the Crisp client. It’s simple and satisfied our needs at a reasonable price tag.
Number of agents
The broker chairs is kinda Intriguing, it is something you can control. You could choose one account for the whole team (which is cheap with the majority of options ), or you could go for a single chair for every team member. Since we like to have this personal approach to our clients the notion of using one accounts for the whole team was dropped instantly. We’ve started to compare the first paid program contrary to the majority of the high tier programs to observe how the cost scales again. The greatest prices we discovered were about ~$155/m per chair where the range was somewhere from $15/m to that. We had a peek at Crisp again and found that their highest package has unlimited agents chairs included. Additionally, their free plan allowed 2 agents, which was great for analyzing. How To Enlarge
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main channels. We do not really utilize integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our business, we utilize it on a daily basis and included the majority of our resources already – so we concentrated on how they operate and function together with Slack. We tested some of them and many are actually working very well. We found one which has huge delays when messaging from and to Slack that was a no-go for us. We reported that issue to these, but we don’t know if they changed it since we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the entire setup was done in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to client support, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp provides a single station to reply to your users employing a very simple team inbox where you are able to manage all your user queries.”
From our experience, Crisp really Ships with the attention on such chat experience for the clients. Which is exactly what we were searching for as we evaluated other solutions.
This one is tricky. If you read The last few things you noticed that we compared the lower tier plans and attribute with the highest tier plans, some are economical at the beginning and be expensive as you use them. After using Crisp for six months now, and switched from a competitor because of that expensive”end” and those feature we did not need but might have to cover. We are glad to say we think we got the very best fit for us, perhaps it will fit as nicely for you. We found the listing of 8 facets above is all you need to find your own best fit.
We made contact with unbelievable great people (thank You!) And businesses all over the world. We could have had exactly the exact same experience with other live discussions as well, but the price combined with the attribute set Crisp does provide, we would and do recommend it to all of customers that are looking for a live discussion themselves. We’ve upgraded to the Crisp unlimited plan some time ago, and are thankful that we made that decision. If you’ve got a query or want to inform us about your adventure using Crisp and other live discussions, feel free to drop us a comment below or send us a conversation or talk to us using Crisp! How To Enlarge