Why Select Crisp? How To Get A Custom Email
In this article I’ll cover our Experience with Crisp, the reason we switched, and the way it is possible to make the perfect decision for your business and startup as well. You will understand how to compare live chats and which metrics might be important for you too. How To Get A Custom Email
How was that selection made?
Looking at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we have created a Spreadsheet with numerous live chat vendors, we defined the core feature and metrics we were searching for.
What did we use before?
We have Used multiple other live chat earlier, which somehow shifted their attention from a live conversation to a”all in one company suite”. Their live chat still works, but metrics which are important for us were eliminated. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and more. After we were in for four months those metrics disappeared and were replaced with other metrics. We have obtained a leaderboard for our team members, which we did not use because we are looking for quality service rather than quantity as well as the pricing appears to outperform the advantage. So our choice was clear at the moment: we needed to proceed.
We found 14 times history, 30 days History and history (for higher plans that this is common), here the cost scaling was interesting. All live chats we attempted had that attribute, a few at higher price tagsothers combined with a poorly implemented search feature, and so the background wasn’t accessible. Together with Crisp, the boundless history is already available with their first paid program, and it not only ships with a reasonable price tag, also their search works astoundingly well.
How many contacts do we need?
We attempted to answer that Question with another question”how many customers will chat with us?” – and that was incorrect – we made that mistake already once. We can not restrict on the connections we make because we actually wish to make contact with all of them. Endless contacts was exactly what we were searching for (at an affordable price label ). What we found were chats with 100 active contacts for $0/month which was quite nice, we scaled that up a little to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for most of the solutions. As we did the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by use – which is enormous! They think the same way we do at Storyblok, we don’t want to limit the user to the use of the machine (eg. Content entrances or contacts), we would like to scale as their team scales. So at Crisp you choose a program and you can scale the numbers from 10 to 10.000 contacts (or much more ) with the same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on the exact same site for more than 30 seconds”. Those triggers are a good way to help your audience with queries they may have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This component is available in all solutions we tested and largely available in the first paid program.
Possibility to send campaign messages
From Time to Time we send mails Using our live chat. We think that it’s a fantastic way to retarget our viewers because we should be able to send pertinent content based on some metrics people live talks provide. To be honest, we’re not sending many emails, because we also hate spam on our side. So we like to send certain mails to particular target groups and again: we really like the implementation in the Crisp customer. It is simple and satisfied our needs at a sensible price tag.
Amount of agents
The broker chairs is kinda Intriguing, it’s something that you can control. You could choose 1 accounts for the entire group (which is cheap with most options ), or you might go for one chair for every team member. Since we like to get that personal approach to our customers the notion of using one accounts for the entire team was dropped immediately. We have started to compare the first paid program contrary to most of the high tier programs to observe the way the price scales . The highest costs we found were about ~$155/m per chair where the scope was somewhere from $15/m to this. We had a peek at Crisp again and saw that their highest package has unlimited agents chairs included. Also, their free strategy permitted 2 agents, which was great for analyzing. How To Get A Custom Email
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key channels. We do not actually use integrations that much, but the one we use the maximum is with Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and included most of our resources already – so we concentrated on how they operate and function together with Slack. We tested some of these and many are actually working quite well. We found one which has huge delays when messaging from and also to Slack that was a no-go for us. We reported that difficulty to them, but we don’t know if they changed it since we left six months ago. With Crisp the integration worked instantly, notifications came immediately and the entire setup was done in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to client support, Crisp is made to maintain your workflow simple. From live chat to email, Crisp offers one station to answer to your users employing a very simple team inbox where you are able to manage all your user inquiries.”
From our experience, Crisp really Ships with the attention on such chat experience for the customers. Which is precisely what we were looking for as we evaluated other solutions.
This one is tricky. If you read The last few points you saw that we contrasted the lower grade programs and feature together with the maximum tier programs, some are economical at the beginning and be expensive as you use them. After using Crisp for six months today, and switched from a competition because of that expensive”ending” and those attribute we didn’t need but might need to cover. We are pleased to say that we believe we got the best match for us, perhaps it will fit as nicely for you. We found the list of 8 facets above is all you need to find your own best match.
We made contact with incredible great people (thank You!) And businesses all over the world. We might have had exactly the same experience with other live chats too, but the price tag combined with the feature set Crisp does provide, we’d and do recommend it to all customers who are looking for a live chat themselves. We’ve updated to the Crisp endless plan a while ago, and are glad that we made that decision. In case you have a question or wish to inform us about your experience with Crisp along with other live discussions, feel free to drop us a comment below or send us a conversation or chat with us with Crisp! How To Get A Custom Email