Why Select Crisp? How To Get Chat On Facebook
In this article I’ll cover our Expertise with Crisp, the reason we changed, and how it is possible to make the right decision for your company and startup too. You will know how to compare live talks and that metrics could be significant for you also. How To Get Chat On Facebook
How was that selection made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we have made a Spreadsheet with numerous live chat sellers, we defined the core feature and metrics we were searching for.
What did we use previously?
We have Used multiple other live chat before, which shifted their attention from a live chat to a”all in 1 business suite”. Their live chat still functions, but metrics which are important for us were removed. We have used those metrics for our monthly reports, and client overviews, growth rates and much more. After we were in for four months those metrics disappeared and were replaced with other metrics. We have got a leaderboard for our team members, which we did not use because we’re searching for quality service and not quantity and the pricing appears to outperform the benefit. Our choice was apparent at that moment: we had to move on.
We found 14 times history, 30 days History and history (for higher plans this is common), also here the price scaling was intriguing. All live chats we tried had that attribute, a few at higher price tags, others together with a badly executed search feature, and so the history wasn’t accessible. With Crisp, the unlimited history is currently available with their first paid program, and it not only ships with a reasonable price tag, but also their search works astoundingly well.
How many connections do we want?
First, we attempted to answer that Question with another question”how many clients will talk with us” – and that was incorrect – we made that mistake already once. We can not restrict on the contacts we make because we really wish to make contact with all of them. Endless contacts was what we were searching for (in a reasonable price label ). What we discovered were chats with 100 active contacts for $0/month that was quite nice, we scaled up that a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did exactly the same contact metric test for Crisp we saw something different:
So at Crisp, you do not scale by usage – which is huge! They think the same way we do at Storyblokwe do not want to restrict the consumer to the use of this machine (eg. Content entries or contacts), we want to scale as their staff scales. So at Crisp you select a plan and you can scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on the same website for over 30 seconds”. Those triggers are a good method to help your audience with queries they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This part can be found in all options we analyzed and mainly available in the very first paid program.
Possibility to send campaign emails
From Time to Time we send mails Using our live chat. We think it’s a good way to retarget our audience because we should have the ability to send pertinent content based on some metrics people live chats offer. In all honesty, we are not sending many mails, because we hate spam on the side. So we like to send certain emails to particular target groups and again: we really enjoy the implementation in the Crisp customer. It’s straightforward and fulfilled our needs at a sensible price tag.
Number of brokers
The broker chairs is kinda Interesting, it’s something you can control. You could choose 1 account for the whole group (which is cheap with most options ), or you could go for a single chair for each team member. Since we like to have this personal approach to our clients the idea of using one account for the whole group was dropped instantly. We have begun to compare the very first paid program against the majority of the high tier programs to observe the way the price scales again. The greatest costs we found were about ~$155/m per chair where the scope was somewhere from $15/m to that. We had a look at Crisp again and saw that their greatest bundle has unlimited agents seats included. Also, their free plan permitted 2 agents, which was excellent for testing. How To Get Chat On Facebook
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main stations. We do not really use integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and included most of our resources already – so we focused on how they work and perform with Slack. We tested some of them and most are actually working very well. We found one which has huge delays when messaging from and to Slack which was a no-go for us. We reported that issue to these, but we don’t know whether they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the whole set-up was done in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your customers. From sales to customer service, Crisp is made to maintain your workflow simple. From live chat to email, Crisp offers a single station to reply to your users employing a very simple team inbox where you are able to manage all of your user inquiries.”
From our experience, Crisp actually Ships with all the focus on such chat experience for your customers. That is exactly what we were searching for as we evaluated other alternatives.
This one is tricky. If you browse The last few points you noticed that we contrasted the lower tier programs and attribute with the highest tier programs, some are cheap at the beginning and be expensive as you use them. After using Crisp for six months today, and changed from a competitor because of the expensive”end” and those feature we did not need but would need to cover. We’re pleased to say that we think we got the best match for us, maybe it will fit as nicely for you. We saw the list of 8 aspects above is all you want to locate your own best match.
We made contact with unbelievable great people (thank You!) And companies all around the globe. We could have had the same experience with other live discussions as well, but the price combined with the feature set Crisp does provide, we would and do recommend it to all of customers who are looking for a live chat themselves. We have upgraded to the Crisp endless plan a while ago, and are glad we made that decision. If you’ve got a question or wish to tell us about your experience using Crisp and other live discussions, feel free to drop us a comment below or send a tweet or talk to us with Crisp! How To Get Chat On Facebook