How was that selection made?
Looking at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we’ve created a Spreadsheet with multiple live chat sellers, we defined the core feature and metrics we were searching for.
What did we use before?
We have Used multiple other live chat before, which shifted their focus from a live chat to a”all in one company suite”. Their live chat still functions, but metrics which are important for us were removed. We have used those metrics for our yearly reports, and client overviews, growth rates and more. After we were in for four months those metrics disappeared and were replaced with other metrics. We have obtained a leaderboard for our staff members, which we did not use because we are looking for quality service and not quantity and the pricing appears to outperform the advantage. So our decision was clear at that moment: we had to move on.
We found 14 times background, 30 days History and unlimited history (for greater plans that this is common), here the cost scaling was interesting. All live talks we tried had that attribute, some at higher price tags, others together with a badly executed search feature, therefore the background wasn’t accessible. With Crisp, the boundless history is currently available with their first paid plan, and it not only ships with a reasonable price tag, but also their search works astoundingly well.
How many contacts do we want?
First, we attempted to answer that Question with another question”how many clients will chat with us” – and that was incorrect – we made that mistake already once. We can not restrict on the contacts we create because we really want to earn contact with them all. Endless contacts was exactly what we were looking for (in a reasonable price tag). What we found were chats with 100 active contacts for $0/month that was quite nice, we climbed that up a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did exactly the Exact Same contact metric test for Crisp we saw something different:
So at Crisp, you do not scale by use – which is huge! They believe the same way we do in Storyblokwe do not wish to limit the user to the use of the system (eg. Content entrances or contacts), we would like to scale because their team scales. So at Crisp you choose a plan and you may scale the amounts from 10 to 10.000 contacts (or more) with the same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on the exact same site for over 30 seconds”. Those triggers are a good method to help your audience with questions they could have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This component can be found in all options we analyzed and mainly available in the first paid plan.
Possibility to send campaign messages
From time to time we send mails Utilizing our live chat. We think it’s a fantastic way to retarget our audience because we ought to have the ability to send pertinent content according to some metrics people live talks offer. In all honesty, we are not sending many mails, because we also hate spam on the side. Therefore we want to send specific mails to particular target groups and again: we really enjoy the execution in the Crisp customer. It’s simple and fulfilled our needs at a reasonable price tag.
Amount of agents
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key channels. We do not really use integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and added the majority of our tools already – so we focused on how they operate and perform together with Slack. We analyzed some of these and most are actually working very well. We found one that has huge delays when messaging from and to Slack that was a no-go for us. We reported that issue to these, but we do not know if they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the whole set-up was done in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to customer support, Crisp is made to maintain your workflow simple. From live chat to email, Crisp offers one station to answer to your users employing a simple team inbox where you are able to manage all of your user inquiries.”
From our experience, Crisp actually Ships with the attention on that chat experience for your customers. That is exactly what we were looking for as we evaluated other solutions.
This one is tricky. If you browse The last few things you noticed that we contrasted the lower grade plans and feature together with the maximum tier plans, some are economical at the beginning and be costly as you use them. After using Crisp for six months today, and changed from a competitor because of the pricey”end” and those attribute we did not need but might need to cover. We’re pleased to state that we think we got the very best match for us, perhaps it will fit as well for you. We saw the listing of 8 facets above is all you want to locate your own best fit.