Overview How To Get Live Chat On Your Website
Let Us start with JivoChat’s home page. As a big fan of green and that’s connected to character, a leaf above their emblem and green background instantly made me feel calm. Well played, JivoChat! How To Get Live Chat On Your Website
Their main slogan is: “Turn your website visitors into paying clients with JivoChat.”
It’s a free tool to help You track and speak with customers visiting your site, Facebook, Telegram, and Viber — all of that in actual time. To begin a journey on this live chat instrument, all I must do is to click on the sign up free button.
I was asked about my Email, password and also a Promo code. I didn’t have any, but I presume this is what potential clients like best: reductions!
What I enjoyed about the Signing up process is I could see how many steps are still left. Following is a quick preview of the previous step, installing your JivoChat code.
After I signed up, I Installed the desktop application and I have to say that it is quite neat. There is the Inbox section, accessible in the app’s sidebar — there territory each of the incoming requests from your customers. Then, we’ve got a section Chats, where you are able to see your existing conversations. It looks like this:
When chatting with your Customers you can immediately check their data — this handy little attribute is placed on the right and it is invaluable when targeting your clients’ needs. What’s more, below we have website visitors department, informing us about all of the people on our site.
Speaking of traffic Your site — the”invitation to talk” attribute is available only in the Professional Version. It offers you a wide selection of options for pop up invitations.
I like the snippet option Included in the program. It permits you to see what a user authors to you before he or she sends it. It creates responding to your customers’ queries much faster.
Additionally, when a Visitors write a message, an agent get the little pop up on the right underside, asking if they want to chat, quick answer or dismiss (which, of course, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It is forever free and it includes up to 5 agents. It provides customizable chat in 20 languages, different apps (including mobile and desktop ) and 24”7client service.
The other plan is a Professional Version: for $10/agent per month if billed yearly. It offers more features. Take a look at the screenshot below:
JivoChat comes in a fair Price. I guess, the only thing that’s missing is that it’s not very scalable. You have only two strategies: one is quite basic and the other one might be insufficient if you’re working with partnerships businesses. However, as always, it all depends on your needs. How To Get Live Chat On Your Website
A Wonderful addition that they Provide is what they call a Callback feature. What it does is that visitors could leave you their amount and you can call them back at your first convenience. On their site they’re stating:”Chat is suitable for accompanying clients on the site, and immediate callbacks are ideal for actively completing trades”
Additionally, it works when nobody Is available online discussion. You can easily get back in touch with your possible leads later.
JivoChats is incorporated Using Facebook Messenger, which means the customer can receive your responds right for their Facebook. When it comes to you as an agent, Jivo will not force you to change between the apps to answer. All messages from social networks appear right in the JivoChat desktop and/or cellular app.
Another of their Additions is the Mobile SDK, which lets you add live chat service to your Android and iOS native apps. If your clients are spending a great deal of time browsing through your shop on cellular, they will surely find it very convenient.
In case that is not sufficient, They are throwing an API for developers, that’s the entire documentation programmers can use if they would like to integrate JivoChat with their own program or CRM solution.
JivoChat don’t have a lot Of integrations however but they have been on the industry only for 4 decades — and this matter takes resources and time.
They offer basic Integrations for both medium and small businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Integrated with Shopify, which is a great news for all e-commerce businesses. It only proves JivoChat keeps evolving and, what’s more, their expansion is dictated by their clients’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and to keep their customers even more satisfied, they also supply reports that track the quality of your customer services.
In terms of the design, The entire site looks very nice and I can also say that UX does not lack in that department. There’s 1 thing that confused me though: when I was on the primary site I clicked on the chat window three days, before I understood I want to click exactly on”Chat with us. We are online!” prompt. That might have been done smoother. The excellent news is that if I wanted something, there was always somebody online discussion!
The wrap-up of JivoChat
JivoChat is a good Looking solution that does its own job. For businesses who’re searching for a basic live chat solution, it actually does come for a reasonable price.
But do not take (only) my Word for it! Do Some Research, try it out and see if it works for you — Maybe you’re in the market to get a larger solution or maybe it is going to be just perfect For you? I think that they’re really good in what they provide, and I think They’ll be scaling and providing different programs using a wider range of attributes To satisfy their future clients. How To Get Live Chat On Your Website