Overview How To Go Live On Facebook Page
Provide Support is a Live Chat Service that may be implemented on sites and operated remotely as a third party customer. There are many customizable aspects of this tool, and using live chat available on your own website is a procedure that may be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we are happy to review and divide down the diverse elements of Live Chat by ProvideSupport.com. How To Go Live On Facebook Page
The Live chat program itself is much more involved than your average client. You’ll be able to observe every one of those visitors that are on your site at any given time, as well as their own IP address, their own referral origin, their local time, working system and much more. Though some of the information is going to be a whole lot more valuable than the rest, it will help keep you (or your designated chat operators) as educated on your visitors as possible should they be in need of any help. They provide 10 days free trial, no credit card needed.
Once you set up an account, You are attracted to a website which looks a little old fashioned. It seems like it is full of ads, except it is only a website version of ProvideSupport. If you won’t let this bother you too much, you can read the upcoming steps which you ought to take, like customizing your chat messenger window, add chat buttons for your emails, create a set of predefined replies and a lot more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console with your greeting message and company’s logo. It is also possible to add your operator’s picture so the chat looks more personal. The live chat button on the website can be either chosen from an present gallery, or you can upload your own image. The chat messenger can be customized with color schemes and styles that fit your site’s most important theme.
If You Would like to match your own Site’s style, you can customize the conversation messenger with offered styles and colour schemes.
Real-time visitor tracking
The real time visitor Feature allows you to view your visitor’s IP address, host name, referrer address, pages visited . It is also possible to see a world map and a place from which a person writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to transfer ongoing discussions involving representatives. Another representative can follow-up the case and answer within minutes. It’s helpful when an agent doesn’t have the knowledge to address the instance. Due to transferring chats there’s no delay, which increases client satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and highlight words that may be spelled incorrectly.
It also has a proposal list. If you are on the fly you spell something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you’re able to pick the best word. How To Go Live On Facebook Page
Provide Support Drawbacks
I’m not a avid fan of The look of Provide Support port. I overlook the personalization when it concerns the whole website. The image on the home page is a Stock image which gives you the belief that everything there does not have any character too. The movie tutorial I saw felt automated, like it was not the actual person talking.
I like brands with personalities. While the lack of character might not have any impact on customer support on your site, it certainly discourages individuals like me by using this software.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for companies of any size.”
They allow four Kinds of Payments, every month every two weeks, every six months and yearly. Paying annually is your best option or each the plans. They provide 3 plans — little company with 1 operator, Corporate aims with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, you can take a look at the PDF file where they given prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized support. A geographical demonstration of real time visitor information provides you an insight into what customers are looking for. You have a lot of customization options that you can use in your conversation.
If you’re not bothered by A tiny old expression of the application, you may find there what you need to provide customer support to your clients.
Free Trial Period
Live Chat From Provide Support can be attempted with no cost for 30 days. All features (outside of additional operators) can be retrieved with this absolutely free time trial period. Provide Support will not always harass you if you do not take advantage of their offer, possibly, and billing going forward is quite straightforward.
In our View, one of our favorite things about this service is how smooth and easy it is to use in conjunction with the”no hassle” kind of charging and support that’s provided. Not one of the writers at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our users. If you’re on the fence about whether or not to implement a live chat solution on your website, our very best suggestion would be to provide this app a download, try it out for 30 days, and decide in the end of the free period whether you would like to continue from that point. How To Go Live On Facebook Page