Why Select Crisp? How To Have A Custom Email Domain
In this article I’ll cover our Expertise with Crisp, the reason we changed, and the way it is possible to make the perfect decision for your business and startup too. You will know how to compare live chats and which metrics could be important for you too. How To Have A Custom Email Domain
How was that selection made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we have made a Spreadsheet with numerous live chat vendors, we identified that the core feature and metrics we were searching for.
What did we use before?
We have Used several other live chat earlier, which somehow shifted their focus from a live conversation to a”all in one company suite”. Their live chat still works, but metrics that are significant for us were eliminated. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and more. After we had been in for four weeks those metrics disappeared and were replaced with other metrics. We have got a leaderboard for our team members, which we did not use because we’re looking for quality service rather than quantity as well as the pricing appears to outperform the benefit. So our decision was apparent at that moment: we had to move on.
We found 14 days background, 30 days History and unlimited history (for greater plans this is common), also here the price scaling was intriguing. All live talks we tried had this feature, some at higher price tagsothers combined with a poorly implemented search feature, and so the background wasn’t accessible. Together with Crisp, the unlimited history is already available with their first paid plan, and it not only ships with a reasonable price tag, but also their hunt works exceptionally well.
How many contacts do we need?
First, we tried to answer that Question with another question”how many clients will talk with us?” – and that has been incorrect – we made that mistake already once. We can’t limit on the contacts we create because we actually want to earn contact with them all. Unlimited contacts was exactly what we were looking for (in a reasonable price tag). What we found were chats with 100 active contacts for $0/month which was quite pleasant, we climbed up that a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by use – which is huge! They think the same way we do in Storyblokwe do not wish to limit the consumer to the use of the machine (eg. Content entrances or contacts), we want to scale as their team scales. So at Crisp you choose a plan and you may scale the amounts from 10 to 10.000 contacts (or more) with the same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on the exact same website for more than 30 seconds”. Those triggers are a good method to help your audience with questions they could have. We use it on our pricing page because from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This component is available in most solutions we analyzed and mainly available in the first paid program.
Possibility to send campaign messages
From Time to Time we send mails Using our live chat. We think it’s a good way to retarget our viewers because we should be able to send pertinent content according to some metrics people live chats provide. To be honest, we’re not sending many mails, because we hate spam on the side. Therefore we like to send certain emails to specific target groups and : we really enjoy the execution in the Crisp customer. It is straightforward and fulfilled our needs at a reasonable price tag.
Amount of agents
The broker chairs is rather Interesting, it is something that you can control. You could choose 1 accounts for the whole group (which is cheap with the majority of solutions), or you could go for a single chair for each team member. Since we like to get this personal approach to our customers the notion of using one account for the entire team was dropped instantly. We’ve started to compare the very first paid program against the majority of the high tier programs to observe how the price scales again. The highest prices we found were about ~$155/m per seat where the scope was somewhere from $15/m to that. We had a look at Crisp again and found that their highest package has unlimited agents seats included. Additionally, their free strategy permitted 2 agents, which was excellent for testing. How To Have A Custom Email Domain
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the main channels. We do not really use integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our company, we use it on a daily basis and included most of our tools – so we focused on how they work and perform together with Slack. We tested some of them and many are actually working very well. We found one which has huge delays when messaging from and to Slack that was a no-go for us. We reported that difficulty to them, but we do not know if they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the entire setup was completed in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your customers. From sales to client support, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp provides a single station to reply to your users employing a very simple team inbox where you can handle all of your user inquiries.”
From our experience, Crisp actually Ships with all the attention on such chat experience for your customers. That is exactly what we were looking for as we evaluated other alternatives.
This one is tricky. If you read The past few points you noticed that we contrasted the lower tier plans and feature with the highest tier programs, some are economical at the beginning and be costly as you use them. After using Crisp for six months today, and changed from a competition because of that pricey”ending” and those attribute we did not need but would have to pay for. We’re pleased to state that we believe we have the best match for us, maybe it will fit as nicely for you. We found that the listing of 8 facets above is all you want to find your best match.
We made contact with incredible Fantastic people (thank You!) And companies all around the globe. We might have had exactly the same experience with other live chats too, but the price combined with the feature set Crisp does provide, we would and already do recommend it to all customers that are searching for a live discussion themselves. We have upgraded to the Crisp unlimited plan a while ago, and are glad that we made that choice. In case you’ve got a question or wish to inform us about your adventure using Crisp and other live discussions, feel free to drop us a comment below or send us a tweet or talk to us using Crisp! How To Have A Custom Email Domain