Overview How To Install And Use Joomla
Let Us start with JivoChat’s home page. As a big fan of green and all that’s linked to nature, a leaf above their emblem and green background immediately made me feel calm. Well playedJivoChat! How To Install And Use Joomla
Their main slogan is: “Turn your site visitors into paying clients with JivoChat.”
It is a free tool to help You monitor and speak with clients visiting your site, Facebook, Telegram, and Viber — most that in actual time. To start a journey with this live chat instrument, all I have to do is to click on the sign button.
I was asked about my Email, password and also a Promo code. I didn’t have some, but I assume this is what prospective customers like best: discounts!
What I enjoyed about the Signing up procedure is I could see just how many measures are still left. Following is a fast preview of the previous measure, installing your JivoChat code.
After I signed up, I Installed the desktop application and I must say that it’s very neat. There is the Inbox part, available in the program’s sidebar — there land each the incoming requests from your clients. Then, we’ve got a section Chats, where you can view your current discussions. It looks like this:
When chatting with your Clients you can immediately check their data — this convenient little attribute is placed on the correct and it’s useful when targeting your clients’ needs. What is more, below we’ve site visitors section, telling us about all the people on our website.
Speaking of traffic on Your site — the”invitation to chat” attribute is available only in the Professional Version. It offers you a wide range of alternatives for pop up invitations.
I like the snippet option Included in the program. It permits you to see exactly what a user authors to you until he or she sends it. It creates responding to your customers’ queries much faster.
Additionally, when a Visitors write a message, a broker get the small pop up on the right underside, asking if they want to chat, fast answer or ignore (that, of course, you should not do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It’s forever free and it includes up to 5 agents. It provides customizable conversation in 20 languages, various apps (including desktop and mobile) and 24”7client service.
The other strategy is a Professional Version: for $10/agent a month if billed yearly. It offers more features. Take a look at the screenshot below:
JivoChat comes in a fair Price. I guess, the only thing that’s missing is that it is not very scalable. You have only two plans: one is very basic and the other one might not be enough if you are working with enterprises businesses. But, as always, it all depends on what you require. How To Install And Use Joomla
A Wonderful addition that they Offer is what they call a Callback attribute. What it does is that people could leave you their number and you’ll be able to call them back at your first convenience. On their site they are saying:”Chat is suitable for accompanying customers on the website, and immediate callbacks are perfect for actively completing trades”
It also works when nobody Is available online chat. You can easily get back in touch with your possible leads afterwards.
JivoChats is integrated With Facebook Messenger, so the client can receive your responds right for their Facebook. In regards to you as an agent, Jivo will not make you switch between the programs to reply. All messages from social networks appear right in the JivoChat desktop or mobile program.
Another of the Additions is your Mobile SDK, which allows you to add live chat support to your Android and iOS native apps. If your clients are spending a great deal of time searching through your store on mobile, they will definitely find it rather convenient.
In case that’s not enough, They’re throwing an API for programmers, which is the entire documentation developers can use if they would like to incorporate JivoChat with their own app or CRM solution.
JivoChat do not have a great deal Of integrations however but they’ve been on the industry just for 4 years — and this matter takes time and resources.
They offer basic Integrations for both medium and small companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Integrated with Shopify, which is a fantastic news for all e-commerce companies. It only proves JivoChat keeps evolving and, more importantly, their expansion is dictated by their clients’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and to keep their clients even more satisfied, they also supply reports which monitor the quality of your customer services.
In terms of the Plan, The whole website looks very nice and that I can even say that UX doesn’t lack in that section. There is 1 thing that confused me when I was on the main site I clicked on the conversation window three days, before I understood that I need to click exactly on”Chat with us. We’re online!” prompt. That could have been done smoother. The excellent news is that whenever I needed something, there was always someone online chat!
The verdict of JivoChat
JivoChat is a great Looking solution that does its job. For businesses who’re looking for a standard live chat option, it actually will come for a reasonable price.
But do not take (only) my Word for this! Do a little research, try it out and see if it works for you — Maybe you’re in the market to get a bigger solution or maybe it’ll be just perfect For you? I believe that they are really good in what they offer, and I believe They will be scaling and providing different programs with a larger range of features To meet their future customers. How To Install And Use Joomla