Introduction How To Install Joomla 3.5
Let Us Begin with JivoChat’s home page. As a major fan of green and all that’s connected to nature, a foliage over their logo and green background immediately made me feel calm. Well played, JivoChat! How To Install Joomla 3.5
Their main slogan is: “Turn your website traffic into paying clients with JivoChat.”
It’s a free tool to help You monitor and speak with customers visiting your site, Facebook, Telegram, and Viber — all that in real time. To start a journey with this live chat tool, all I must do is to click on the sign up free button.
I was asked about my Email, password and a Promo code. I didn’t have some, but I presume this is what prospective clients like best: discounts!
What I liked about the Signing up procedure is I could see just how many steps are nonetheless left. Following is a quick preview of the last measure, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I have to say that it’s very neat. There is the Inbox part, available in the program’s sidebar — there land all the incoming requests from the clients. Then, we have a segment invisibly, where you can view your existing discussions. It looks like this:
When conversing with your Customers you can immediately check their information this convenient little attribute is placed on the right and it’s useful when targeting your clients’ needs. What’s more, below we have website visitors section, telling us about each of the folks on our site.
Speaking of traffic Your website — the”invitation to talk” feature is available only in the Professional Version. It offers you a wide range of options for pop up invitations.
I like the snippet option Included in the program. It allows you to see exactly what a user authors to you before he or she sends it. It creates responding to your clients’ queries much faster.
Also, when a Visitors write a message, a broker get the little pop up on the perfect underside, asking if they want to chat, quick reply or dismiss (that, naturally, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It is permanently free and it includes up to 5 agents. It provides customizable conversation in 20 languages, different apps (including mobile and desktop ) and 24”7client support.
The other strategy is a Professional Version: for $10/agent per month if billed yearly. It offers much more features. Have a look at the screenshot below:
JivoChat comes in a fair Price. I guess, the one thing that is missing is that it’s not very scalable. You’ve only two strategies: one is very basic and another one might be insufficient if you are working with enterprises businesses. However, as always, it all depends on your needs. How To Install Joomla 3.5
A nice addition that they Offer is what they call a Callback feature. What it does is that visitors can leave you their number and you can call them back at your first convenience. On their website they are saying:”Chat is convenient for delicately accompanying customers on the website, and instant callbacks are perfect for actively completing transactions.”
Additionally, it works when nobody Is available online chat. You can easily get back in touch with your potential leads later.
JivoChats is incorporated With Facebook Messenger, so the customer can receive your responds right to their Facebook. In regards to you as an agent, Jivo will not force you to switch between the programs to answer. All messages out of social networks appear right in the JivoChat desktop or mobile program.
Another of the Additions is your Mobile SDK, which lets you add live chat service to your own Android and iOS native apps. If your customers are spending a great deal of time browsing through your store on cellular, they will definitely find it very convenient.
In case that’s not enough, They are throwing an API for programmers, that’s the entire documentation developers can utilize if they want to integrate JivoChat with their own app or CRM solution.
JivoChat do not have a lot Of integrations yet but they have been on the industry only for 4 decades — and this thing takes time and resources.
They provide basic Integrations for both small and medium businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Incorporated with Shopify, which is a great news for all e-commerce companies. It merely proves JivoChat keeps evolving and, what’s more, their expansion is ordered by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and to keep their customers even more satisfied, they also supply reports which monitor the quality of your customer service.
Concerning the Plan, The whole website looks really nice and I can also say that UX does not lack in that department. There is 1 thing which confused me though: when I was on the main websiteI clicked on the conversation window three days, until I realized that I want to click just on”Chat with us. We’re online!” prompt. That could have been done smoother. The great news is that if I needed something, there was always someone on discussion!
The verdict of JivoChat
JivoChat is a great Looking alternative that does its job. For companies who’re searching for a standard live chat option, it truly does come for a fair price.
But don’t take (only) my Word for it! Do a little research, try it out and see if it works for you — Maybe you’re in the market for a bigger solution or maybe it’ll be just perfect For you? I think that they’re really good in what they provide, and I believe They will be scaling and supplying other programs using a larger range of features To satisfy their future clients. How To Install Joomla 3.5