Why choose Crisp? How To Install Live Chat On WordPress
In this article I’ll cover our Expertise with Crisp, why we changed, and the way you can make the right choice for your company and startup too. You may know how to compare live chats and which metrics might be important for you also. How To Install Live Chat On WordPress
How was that decision made?
Looking at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we have made a Spreadsheet with multiple live chat vendors, we defined the core feature and metrics we were looking for.
What did we use previously?
We have Used several other live chat earlier, which somehow shifted their focus from a live chat to a”all in 1 business suite”. Their live chat still functions, but metrics that are important for us were removed. We’ve used those metrics for our monthly reports, and client overviews, growth rates and much more. After we were in for four weeks those metrics vanished and were replaced with other metrics. We have got a leaderboard for our team members, which we did not use because we’re looking for quality service rather than quantity and the pricing seems to outperform the advantage. Our decision was clear at that moment: we needed to proceed.
We found 14 times background, 30 days History and history (for greater plans this is common), here the price scaling was interesting. All live talks we tried had that feature, some at higher price tagsothers combined with a badly implemented search feature, and so the history was not accessible. With Crisp, the unlimited history is already available with their first paid plan, and it not only ships with a reasonable price tag, also their search works astoundingly well.
How many contacts do we want?
We attempted to answer that Question with another question”how many customers will talk with us?” – and that has been wrong – we made that mistake once. We can’t restrict on the contacts we make because we actually wish to make contact with them all. Unlimited contacts was what we were searching for (in an affordable price label ). What we discovered were discussions with 100 active contacts for $0/month which was quite pleasant, we scaled up that a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did exactly the Exact Same contact metric test for Crisp we saw something different:
So at Crisp, you don’t scale by usage – that is huge! They believe the identical way we do in Storyblok, we don’t wish to limit the user to the usage of the system (eg. Content entrances or entries ), we would like to scale because their staff scales. So at Crisp you select a program and you can scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on the exact same website for more than 30 seconds”. Those causes are a fantastic way to help your audience with questions they could have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something is not covered in the FAQ section. This part can be found in all options we analyzed and largely available in the very first paid program.
Ability to send campaign emails
From Time to Time we send mails Utilizing our live chat. We think it’s a fantastic way to retarget our audience because we ought to be able to send pertinent content according to some metrics those live talks offer. To be honest, we’re not sending many mails, because we also hate spam on the side. So we want to send certain emails to specific target groups and : we really enjoy the implementation in the Crisp customer. It’s straightforward and fulfilled our needs at a sensible price tag.
Number of brokers
The broker chairs is rather Interesting, it is something you can control. You could choose 1 accounts for the whole group (which is cheap with the majority of options ), or you could go for a single seat for every team member. Since we like to have that personal approach to our clients the idea of using one accounts for the whole team was dropped instantly. We’ve begun to compare the first paid plan against most of the high tier programs to see the way the cost scales again. The highest prices we found were about ~$155/m per seat where the range was somewhere from $15/m to that. We had a peek at Crisp again and found that their greatest package has unlimited agents chairs included. Also, their free plan allowed 2 representatives, which was great for analyzing. How To Install Live Chat On WordPress
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key channels. We do not really utilize integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our company, we use it on a daily basis and added the majority of our tools already – so we focused on how they work and function together with Slack. We tested some of these and most are actually working very well. We found one that has enormous delays when messaging from and to Slack that was a no-go for all of us. We reported that difficulty to them, but we don’t know if they changed it because we left six months ago. With Crisp the integration worked instantly, notifications came immediately and the entire setup was done in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to customer support, Crisp is made to maintain your workflow simple. From live chat to email, Crisp provides a single station to reply to your users employing a very simple team inbox where you are able to manage all of your user inquiries.”
From our experience, Crisp actually Ships with all the focus on that chat experience for the customers. Which is precisely what we were searching for as we evaluated other solutions.
This one is tricky. If you read The last few points you noticed that we contrasted the lower tier programs and attribute with the maximum tier plans, some are economical at the beginning and be costly as you use them. After using Crisp for six months today, and changed from a competitor because of the pricey”end” and those attribute we didn’t need but would need to cover. We’re glad to say we think we got the best fit for us, maybe it will fit as well for you. We found the listing of 8 facets above is all you need to find your own best match.
We made contact with unbelievable Fantastic people (thank You!) And businesses all over the world. We might have had exactly the exact same experience with other live discussions as well, but the price tag combined with the attribute set Crisp does provide, we’d and already do recommend it to all customers who are looking for a live discussion . We have updated to the Crisp unlimited plan a while ago, and are thankful we made that decision. If you’ve got a question or wish to tell us about your adventure with Crisp along with other live discussions, feel free to drop us a comment below or send a conversation or talk to us using Crisp! How To Install Live Chat On WordPress