Introduction How To Live A Website
Let Us Begin with JivoChat’s home page. As a big fan of green and all that’s linked to nature, a foliage over their logo and green backdrop immediately made me feel calm. Well played, JivoChat! How To Live A Website
Their main slogan is: “Turn your website traffic into paying clients with JivoChat.”
It is a free tool to help You track and talk to clients visiting your site, Facebook, Telegram, and Viber — all that in actual time. To begin a journey on this live chat tool, all I must do is to click on the sign up free button.
I was asked about my Email, password and a Promo code. I didn’t have any, but I assume this is what prospective customers like best: reductions!
What I liked about the Signing up procedure is that I could see how many steps are still left. Following is a quick preview of the previous step, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I have to say that it is quite neat. There’s the Inbox part, available from the app’s sidebar — there land all the incoming requests from the clients. Then, we’ve got a segment invisibly, where you are able to see your current discussions. It looks like this:
When conversing with your Customers you can quickly check their information — this handy little attribute is placed on the correct and it’s invaluable when targeting your customers’ needs. What’s more, below we’ve website visitors department, informing us about each the folks on our site.
Speaking of traffic on Your site — the”invitation to talk” feature is available only in the Professional Version. It supplies you with a wide selection of alternatives for pop up invitations.
I like the snippet option Included in the program. It permits you to see what a user authors to you until he or she sends it. It creates responding to your clients’ queries much faster.
Additionally, when a Visitors compose a message, a broker get the little pop up on the perfect underside, asking if they want to chat, fast answer or ignore (which, of course, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It’s forever free and it comprises up to five agents. It provides customizable conversation in 20 languages, different apps (including desktop and mobile) and 24”7customer service.
Another strategy is a Professional Version: for $10/agent a month if billed yearly. It offers more features. Take a look at the screenshot below:
JivoChat comes in a fair Cost. I figure, the only thing that’s missing is that it’s not very scalable. You’ve only two strategies: one is quite basic and another one may not be enough if you’re working with partnerships businesses. However, as always, it all depends on what you require. How To Live A Website
A Wonderful addition that they Provide is that which they call a Callback feature. What it really does is that visitors could leave you their amount and you can call them back at your earliest convenience. On their website they are saying:”Chat is convenient for delicately accompanying customers on the website, and immediate callbacks are perfect for actively completing trades”
Additionally, it works when nobody Is available on discussion. You can easily get back in contact with your potential leads afterwards.
JivoChats is integrated Using Facebook Messenger, so the customer can get your responds right to their Facebook. When it comes to you as an agent, Jivo won’t make you change between the programs to answer. All messages from social networks look directly in the JivoChat desktop and/or mobile app.
Another of their Additions is your Mobile SDK, which allows you to add live chat support to your Android and iOS native apps. If your customers are spending a great deal of time browsing through your shop on cellular, they will surely find it very convenient.
If that’s not enough, They are throwing an API for programmers, that’s the entire documentation programmers can utilize if they would like to integrate JivoChat with their own app or CRM solution.
JivoChat don’t have a great deal Of integrations however but they’ve been on the industry just for 4 years — and this thing takes time and resources.
They offer basic Integrations for both medium and small companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Integrated with Shopify, which is a fantastic news for all e-commerce businesses. It merely proves JivoChat keeps evolving and, more importantly, their expansion is ordered by their customers’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and also to keep their clients even more satisfied, they also supply reports which track the quality of your customer service.
Concerning the Plan, The entire site looks very nice and that I may also say that UX doesn’t lack in that section. There is 1 thing which confused me though: when I had been on the main websiteI clicked on the chat window three times, before I realized that I need to click just on”Chat with us. We’re online!” prompt. That might have been done smoother. The excellent news is that if I wanted something, there was always someone online chat!
The verdict of JivoChat
JivoChat is a great Looking alternative that does its own job. For companies who’re looking for a standard live chat solution, it truly will come for a fair price.
But do not take (only) my Word for this! Do Some Research, try it out and see if it works for you — Maybe you’re in the market to get a bigger solution or maybe it is going to be just perfect For you? I think that they are Excellent in what they offer, and I think They will be scaling and supplying other plans with a wider selection of features To satisfy their future clients. How To Live A Website