Why Select Crisp? How To Live Chat

In this article I’ll cover our Expertise with Crisp, the reason we switched, and how it is possible to make the perfect decision for your business and startup too. You will understand how to compare live talks and that metrics might be important for you too. How To Live Chat

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How was that decision made?

Taking a Look at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we have made a Spreadsheet with multiple live chat vendors, we defined the core attribute and metrics we were searching for.

 

What did we use previously?

We have Used several other live chat earlier, which somehow shifted their focus from a live chat to an”all in 1 business suite”. Their live chat still works, but metrics that are significant for us were eliminated. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we were in for four weeks those metrics vanished and were replaced with other metrics. We have obtained a leaderboard for our staff members, which we did not use because we are looking for quality support and not quantity as well as the pricing appears to outperform the benefit. Our choice was clear at the moment: we had to move on.

 

Chat log

We found 14 times history, 30 days History and history (for higher plans this is common), here the price scaling was intriguing. All live chats we tried had this attribute, a few at higher price tagsothers together with a poorly implemented search feature, and so the history was not accessible. With Crisp, the boundless history is currently available with their original paid plan, and it not only ships with a reasonable price tag, but also their search works astoundingly well.

How many connections do we want?

First, we tried to answer that Question with another question”how many clients will talk with us?” – and that has been wrong – we made that mistake once. We can’t limit on the connections we create because we actually want to make contact with all of them. Unlimited contacts was what we were searching for (in an affordable price label ). What we found were discussions with 100 active contacts for $0/month which was quite nice, we scaled that up a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did the same contact metric test for Crisp we saw something different:

So at Crisp, you don’t scale by usage – that is enormous! They believe the identical way we do in Storyblokwe do not want to restrict the consumer to the use of this machine (eg. Content entrances or entries ), we would like to scale because their team scales. So at Crisp you select a program and you can scale the amounts from 10 to 10.000 contacts (or more) with the same price tag.

 

Trigger events / communications

Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on precisely the exact same website for over 30 seconds”. Those triggers are a fantastic way to help your viewers with questions they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This component can be found in most solutions we tested and largely available in the very first paid program.

 

Ability to send campaign messages

From time to time we send emails Using our live chat. We think that it’s a fantastic way to retarget our viewers because we ought to have the ability to send relevant content based on some metrics people live talks provide. To be honest, we are not sending many emails, because we also hate spam on our side. Therefore we like to send specific emails to particular target groups and : we really enjoy the execution in the Crisp client. It is simple and satisfied our needs at a reasonable price tag.

 

Amount of agents

The broker seats is kinda Interesting, it’s something you can control. You could choose 1 accounts for the whole group (which can be cheap with most options ), or you could go for one chair for every team member. Since we like to have this personal approach to our clients the idea of using one account for the entire team was dropped instantly. We have begun to compare the very first paid program against most of the high tier programs to observe how the cost scales . The greatest costs we discovered were about ~$155/m per chair where the scope was somewhere from $15/m to this. We had a look at Crisp again and saw that their greatest package has unlimited agents chairs included. Also, their free strategy permitted 2 representatives, which was great for testing. How To Live Chat

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Integrations

Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key channels. We do not really use integrations that much, but the one we use the maximum is with Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and added the majority of our tools already – so we focused on how they work and function together with Slack. We tested some of these and many are actually working quite well. We found one that has huge delays when messaging from and to Slack that was a no-go for all of us. We reported that difficulty to these, but we don’t know whether they changed it because we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the whole set-up was done in a few minutes.

 

Control the client via JavaScript

We’re using the live chat not Only on the website but also in our application itself. Users may want to report a problem or merely have a fast question about something, hence the direct integration, and a option to initialize and hide/show the customer with JavaScript was a must-have. It was possible with the majority of live chats we’ve tried, the documentation of Crisp about their JavaScript SDK is crystal clear and well documented so we got that operating in less than 30 minutes.

 

What’s Crisp?

“Crisp is the simplest way To speak with your clients. From sales to client service, Crisp is designed to keep your workflow simple. From live chat to email, Crisp offers one station to answer to your users employing a very simple team inbox where you are able to manage all your user inquiries.”

From our experience, Crisp really Ships with the attention on that chat experience for the customers. Which is precisely what we were searching for since we evaluated other solutions.

 

Pricing

This one is tricky. If you browse The past few things you saw that we contrasted the lower grade plans and feature together with the highest tier plans, some are cheap at the start and become costly as you use them. After using Crisp for six months now, and switched from a competitor because of that pricey”ending” and those feature we did not need but would need to pay for. We are pleased to say that we believe we have the very best fit for us, maybe it will fit as nicely for you. We saw that the list of 8 aspects above is all you need to locate your own best match.

Wrap-up

We made contact with unbelievable great people (thank You!) And businesses all over the world. We might have had the exact same experience with other live chats too, but the price tag combined with the feature set Crisp does provide, we would and already do recommend it to all of clients that are searching for a live chat themselves. We have upgraded to the Crisp endless plan some time ago, and are glad we made that choice. In case you’ve got a query or wish to tell us about your experience with Crisp and other live discussions, don’t hesitate to drop us a comment below or send a conversation or chat with us with Crisp! How To Live Chat

 

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