Background How To Live Chat
There’s no motive live chat shouldn’t be easy. How To Live Chat
It is all about connecting with your clients and giving them the best solution in a reasonable period of time.
Nevertheless, many live chat extensions for online shops give you a far too intimidating interface using tools which are overkill for this type of rudimentary support medium.
Pure Chat has a different approach.
Pure Chat is a live chat software that helps small companies provide instant replies and convert more leads.
You’re not likely to locate anything crazy with this tool, but that’s the glory of it. The pricing is simple. The features are easy, and the total interface makes it quite easy to communicate with customers who need answers quickly.
So let us have a deeper look into the live chat system to know who it is best for and which of the attributes are impressive.
Pure Chat is a live chat software that lets users communicate with their customers directly on their website. Its features include unlimited agents, unlimited chats, full chat background, widget customization, and much more. We compiled Pure Chat user reviews from around the net and determined that it has generally positive ratings. We also shared its available pricing choices.
Briefing of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a positive review said that the app is simple to setup and navigate because of its user-friendly interface. They also like how the tab switches to an email form when all the operators are offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative review said that the app can be slow at times, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Positive User Review
A user who left a positive overview of Pure Chat on G2 Crowd said that they have been able to persuade customers to commit to a buy within minutes of communicating through the program. He also likes how the tool supplies them with a means to answer clients’ questions quickly and promote their goods without the usage of phone calls.
Most Helpful Negative User Review
An individual who left a negative review of Pure Chat on Capterra whined about getting timed out without notifications. He clarified that this makes it difficult to maintain agents who have retail duties on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they’ve been logged off.
Starting chats at the ideal time depends on how well you may track your visitors. For example, if you are sitting on the Chat backend you have the capability to view which users are surfing your website in real-time. So if someone is considering a pair of sneakers you sell on your site, you know precisely what to start speaking about, and you have the instruments for making canned responses for certain components of your site. How To Live Chat
The obvious beginning to this particular review is that the actual chat interface. Does this feel usable for both beginners and advanced users?
Everything begins by showing a chat box to the new visitor. If they’ve been to your site before, the representative about the backend sees all of the customer information and interactions that have happened before. It functions just like an instant messenger, (where the talks come in real time ), but it also lets you view previous transcripts and reps have spoken to a client in the past.”
Notifications are delivered to you when a conversation comes from, and you can schedule when you are offered for chatting to ensure clients know when you are online.
Implementing a chat box on your site only requires a quick copy and paste of a code or the use of the Shopify, Weebly and WordPress plugins. You then have the ability to personalize what the conversation box appears like prior to, during and after the dialog. Feel free to change around colors, set triggers for when the chat box pops open and configure the forms that you need people to fill out before speaking to you.
You’ve got the opportunity to decide on the default option stylings (which is fine,) but the design tools are simple enough for beginners and powerful enough for more advanced users.
Both iOS and Android programs are offered for those who’d love to handle live chats while on the go. For example, if you need to leave the workplace but still want to provide the best support on the market, you won’t have to worry about it using a mobile program.
Pretty much all the features you would find on the regular dashboard are taken over to the cellular apps. You have settings for actually carrying out the chats, together with setting your availability, managing transcripts and more. This gives you a little boost of confidence as it isn’t important where you are when viewing who’s on your site in real time. Your customer service is constantly managed, since it works like texting from the cell phone.
The reporting is one of the strongest sections of Chat, because it not only provides you the functionality for exporting accounts, but it provides beautiful graphs and imagery for seeing chat metrics over time. You can monitor your client satisfaction to make decisions about your staff or to determine which unruly customers you may be spending too much time .
Pure Chat Customer Service
The Pure Chat service outlets are a lot more impressive than a number of the other solutions you’ll discover for live chat. For example, a blog is supplied for studying about updates and tips, while the Guides page is filled with information on the best way best to sell online, how to manage rude customers, the way to obtain more live chats and more.
The FAQ page offers you an notion about what other men and women are talking about with PureChat, while the primary Support page is a knowledge base with documentation for both setups, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it looks like you are going to need to finish most of the research yourself.
A chat box is provided on the dashboard, so quick interactions with the service team are possible and they also offer email support in-app and on the website for many plans. How To Live Chat
Pure Chat doesn’t have a free trial. But you don’t need one at all, since the provider offers a solid free plan that you can continue to work with for as long as you want. The paid programs are reasonably priced as well, and the monthly payments bring along a wide set of characteristics that you don’t get with the free package.
Let’s take a look at what programs you can Pick from:
Free — For $0 you get support for a single user, one site, unlimited chats each month, per one day chat history and native cellular programs.
Starter — For $20 per month you get support for 2 consumers, two sites, unlimited chats each month, per 30 day chat history, native cellular apps, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 per month you receive everything from the previous plan and service for five customers, three sites and 90 days of discussion history.
Growth — For $100 per month you receive everything out of the previous plan and support for ten users, five websites, an unlimited chat history and also the capacity to remove the Pure Chat branding.
We like the Free plan for people just testing out the machine, but the genuine operation comes into play when you opt for the Starter Plan. The only criticism I have is that you have to receive all the way up into the $100 a month strategy to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the top and up-and-coming live chat software to small businesses and reviewed their attributes and pricing. Read this guide to know our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Settlement — Addressing a client’s concern at the first point of contact is a key performance indicator. Check out this guide to learn more about how using a live chat software can improve your customer service and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a great deal of free tools that may assist you in keeping expenses down. In this report, we share with you some answers from small business owners using these tools to make their business processes easier for free.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I ask for a refund if I am not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for clients who are not satisfied with their services. Read the following instructions to learn the cancelation terms and other details.
Can agents use mobile devices to reply to clients?
Yes. Pure Chat offers programs for both iOS and Android to allow agents to react to clients’ queries from anywhere.
Popular Software Connections
When deciding upon a live chat software, it is essential that the program integrates with other software your business is currently using. Here is a list of some of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone having an ecommerce shop could benefit from this kind of easy-to-use conversation box tool like Pure Chat. It is all dependent on the pricing strategy you pick. The Free Plan is great for analyzing and tiny operations with just a couple of products and one rep. The Starter Plan is most likely the most common, although the Growth Plan becomes up there for companies with big aid groups. How To Live Chat