Introduction How To Live Chat With Microsoft
Provide Support is a Live Chat Service which can be implemented on websites and operated remotely as a third party client. There are lots of customizable facets of the tool, and having live chat available on your own site is a process that may be finished in a matter of minutes. As a personal favorite of the staff at Flytonic, we are pleased to examine and divide down the diverse elements of Live Chat by ProvideSupport.com. How To Live Chat With Microsoft
The Live chat app itself is a great deal more involved than your average customer. You will have the ability to see each of those visitors which are on your site at any particular time, as well as their IP address, their own referral source, their regional time, operating system and much more. Though some of the info will be much more valuable than the remainder, it will help to keep you (or your designated chat operators) as educated on your visitors as possible should they be needing any help. They provide 10 days free trial, no credit card needed.
After you set up an account, You’re attracted to a site that looks a little old fashioned. It seems like it is full of ads, except it’s only a website version of ProvideSupport. If you wont let that bother you too much, you may read the upcoming steps which you ought to take, like customizing your conversation messenger window, then add chat buttons to your mails, create a set of predefined answers and a lot more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console with your own greeting message and company’s emblem. It is also possible to add your operator’s picture so the chat appears more private. The live chat button on the website can be chosen from an existing gallery, or you may upload your own image. The chat messenger can be customized with colour schemes and styles that match your site’s main theme.
If you want to match your Site’s style, you can customize the chat messenger with offered styles and color schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to look at your visitor’s IP address, server name, referrer address, pages visited . You can also find a world map and a place from which a user writes to you.
Transfer chats between agents
Provide Support offers She ability to move ongoing chats between representatives. The other representative can follow the situation and reply within minutes. It’s helpful when an agent does not possess the knowledge to address the case. Thanks to moving chats there’s no delay, which increases client satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that may be spelled incorrectly.
It also has a suggestion list. If you are on the fly you describe something incorrectly in a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you can pick the best word. How To Live Chat With Microsoft
Provide Support Disadvantages
I’m not an avid fan of The look of Provide Support interface. I miss that the personalization when it concerns the whole website. The image on the main page is a Stock image which provides you the belief that everything there doesn’t have any personality as well. The video tutorial I saw felt automated, like it wasn’t the actual person speaking.
I like brands with personalities. While the dearth of personality here might not have any effect on customer service on your website, it certainly discourages individuals like me by using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for businesses of any size.”
They let four types of Payments, each month every two weeks, every six months and annually. Paying annually is your best option or all the plans. They offer 3 plans — small company with 1 operator, company aims with 3 operator and Business with 10 operators. If you are interested in more operators, you can take a look at the PDF file in which they specified prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can offer personalized service. A geographical demonstration of real time visitor information gives you an insight in what customers are looking for. You’ve got tons of customization options that you can use in your conversation.
If you are not bothered by A little old look of the program, you might discover there what you need to give customer service to your customers.
Free Trial Option
Live Chat From Provide Support could be tried with no price for 30 days. All features (out of additional operators) could be accessed with this absolutely free time trial period. Provide Support won’t continually harass you if you do not take advantage of their supply, possibly, and billing going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use together with the”no hassle” kind of billing and service that is provided. Not one of the writers at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you’re on the fence about whether or not to implement a live chat solution on your site, our best suggestion would be to give this program a download, try it out for 30 days, and decide in the end of the free period whether you would like to keep from that point. How To Live Chat With Microsoft