Why Select Crisp? How To Make A Live Chat On Your Website
In this article I’ll cover our Expertise with Crisp, the reason we changed, and the way it is possible to make the perfect choice for your company and startup too. You will know how to compare live chats and which metrics might be significant for you also. How To Make A Live Chat On Your Website
How was that decision made?
Looking at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we have made a Spreadsheet with multiple live chat sellers, we identified that the core attribute and metrics we were searching for.
What did we use previously?
We have Used multiple other live chat before, which shifted their focus from a live conversation to an”all in 1 business suite”. Their live chat still functions, but metrics that are significant for us were removed. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and more. After we were in for four weeks those metrics vanished and were replaced with other metrics. We’ve obtained a leaderboard for our staff members, which we did not use because we’re looking for quality support and not quantity and the pricing seems to outperform the advantage. Our choice was clear at the moment: we needed to proceed.
We found 14 times history, 30 days History and unlimited history (for higher plans this is common), here the price scaling was intriguing. All live chats we attempted had that attribute, a few at higher price tags, others combined with a badly executed search feature, and so the history wasn’t available. Together with Crisp, the boundless history is currently available with their first paid plan, and it not only ships with a fair price tag, also their hunt works astoundingly well.
How many contacts do we need?
First, we tried to answer that Question with another question”how many customers will chat with us?” – and that has been incorrect – we made that mistake once. We can not restrict on the connections we create because we actually want to earn contact with them all. Endless contacts was what we were looking for (at a reasonable price label ). What we discovered were discussions with 100 active contacts for $0/month that was quite nice, we scaled up that a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by use – which is huge! They believe the same way we do in Storyblokwe don’t wish to restrict the user to the use of the machine (eg. Content entrances or entries ), we want to scale because their team scales. So at Crisp you select a plan and you may scale the numbers from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on the exact same website for more than 30 seconds”. Those triggers are a good way to help your viewers with queries they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This component can be found in most options we analyzed and largely available in the very first paid plan.
Possibility to send campaign messages
From time to time we send mails Using our live chat. We think that it’s a fantastic way to retarget our viewers because we should be able to send pertinent content according to some metrics people live chats provide. In all honesty, we’re not sending many emails, because we also hate spam on the side. Therefore we want to send certain mails to particular target groups and again: we really like the execution in the Crisp client. It’s simple and fulfilled our needs at a reasonable price tag.
Number of agents
The broker seats is kinda Interesting, it’s something you can control. You could choose 1 accounts for the entire group (which is cheap with the majority of solutions), or you could go for one chair for every team member. Since we want to get that personal approach to our customers the notion of using one account for the whole team was dropped immediately. We have started to compare the very first paid program contrary to most of the high tier plans to observe the way the price scales . The highest costs we discovered were about ~$155/m per seat where the scope was somewhere from $15/m to this. We had a look at Crisp again and found that their greatest bundle has unlimited agents seats included. Also, their free plan permitted 2 representatives, which was excellent for analyzing. How To Make A Live Chat On Your Website
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the main channels. We don’t actually use integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our business, we use it on a daily basis and added most of our tools – so we concentrated on how they operate and perform with Slack. We tested some of these and many are actually working quite well. We found one which has enormous delays when messaging from and to Slack which was a no-go for all of us. We reported that issue to these, but we don’t know if they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the entire set-up was done in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to customer support, Crisp is designed to keep your workflow simple. From live chat to email, Crisp offers a single station to reply to your users employing a very simple team inbox where you can handle all of your user queries.”
From our experience, Crisp actually Ships with the attention on that chat experience for the clients. Which is exactly what we were searching for since we evaluated other alternatives.
This one is tricky. If you browse The past few things you noticed that we contrasted the lower grade plans and feature with the maximum tier programs, some are cheap at the start and be costly as you use them. After using Crisp for six months now, and changed from a competition because of the expensive”ending” and those feature we did not need but might have to pay for. We are pleased to state that we believe we have the best fit for us, perhaps it will fit as nicely for you. We saw that the list of 8 aspects above is all you want to locate your best fit.
We made contact with unbelievable Fantastic people (thank You!) And companies all around the world. We could have had the exact same experience with other live discussions as well, but the price tag combined with the attribute set Crisp does provide, we would and do recommend it to all clients who are searching for a live discussion themselves. We have updated to the Crisp unlimited plan a while ago, and are glad we made that decision. In case you have a question or wish to inform us about your adventure using Crisp along with other live discussions, don’t hesitate to drop us a comment below or send us a tweet or chat with us using Crisp! How To Make A Live Chat On Your Website