Summary How To Make Your First Ecommerce Sale
Let’s start with JivoChat’s home page. As a big fan of green and that’s linked to nature, a leaf above their emblem and green background immediately made me feel calm. Well playedJivoChat! How To Make Your First Ecommerce Sale
Their main slogan is: “Turn your site visitors into paying customers with JivoChat.”
It’s a free tool to help You monitor and talk to clients visiting your Website, Facebook, Telegram, and Viber — most of that in real time. To begin a journey on this live chat instrument, all I must do is to click on the sign up free button.
I was asked about my Email, password and a Promo code. I didn’t have some, but I presume this is what prospective clients like best: discounts!
What I enjoyed about the Signing up process is that I could see how many steps are still left. Following is a fast preview of the last step, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I have to say that it’s very neat. There is the Inbox part, accessible from the app’s sidebar — there territory all of the incoming requests from the customers. Then, we’ve got a segment invisibly, where you are able to see your existing conversations. It looks like this:
When conversing with your Customers you can immediately check their information — this convenient little attribute is placed on the right and it’s invaluable when targeting your customers’ needs. What is more, below we’ve site visitors department, telling us about all of the people on our website.
Speaking of visitors on Your website — the”invitation to chat” feature is available only in the Professional Version. It supplies you with a wide range of options for pop up invitations.
I like the snippet option Included in the program. It permits you to find out what a user writers to you until he or she sends it. It creates responding to your customers’ queries much faster.
Additionally, when a Visitors write a message, a broker get the little pop up on the right underside, asking if they want to chat, fast answer or dismiss (which, naturally, you should not do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It is forever free and it comprises up to 5 agents. It offers customizable conversation in 20 languages, different programs (including desktop and mobile) and 24”7customer service.
The other strategy is a Professional Version: for $10/agent a month if billed yearly. It offers more features. Have a look at the screenshot below:
JivoChat comes in a fair Cost. I guess, the one thing that’s missing is that it’s not very scalable. You have just two plans: one is very basic and the other one might be insufficient if you’re working with enterprises businesses. However, as always, it all depends on your needs. How To Make Your First Ecommerce Sale
A Wonderful addition that they Offer is that which they call a Callback attribute. What it does is that visitors can leave you their number and you can call them back at your earliest convenience. On their site they’re stating:”Chat is convenient for delicately accompanying customers on the website, and immediate callbacks are perfect for actively completing transactions.”
It also works when nobody Is available on discussion. You may easily get back in touch with your potential leads afterwards.
JivoChats is integrated Using Facebook Messenger, so the client can receive your responds right for their Facebook. When it comes to you as an agent, Jivo won’t make you change between the apps to reply. All messages from social networks appear right in the JivoChat desktop and/or mobile app.
Another of the Additions is the Mobile SDK, which lets you add live chat service to your Android and iOS native apps. If your clients are spending a lot of time searching through your shop on mobile, they will definitely find it rather convenient.
If that’s not enough, They are throwing an API for developers, which is the entire documentation developers can utilize if they want to incorporate JivoChat using their own program or CRM solution.
JivoChat don’t have a lot Of integrations yet but they’ve been on the industry only for 4 decades — and this matter takes time and resources.
They provide basic Integrations for both medium and small companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Incorporated with Shopify, which is a great news for all e-commerce companies. It only proves JivoChat keeps evolving and, more importantly, their expansion is dictated by their customers’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and to keep their clients even more fulfilled, they also offer reports that track the quality of your customer services.
Concerning the Plan, The whole site looks really nice and that I can also say that UX doesn’t lack in that department. There’s 1 thing that confused me when I was on the primary website, I clicked on the conversation window three times, before I realized that I need to click just on”Chat with us. We are online!” prompt. That might have been done smoother. The excellent news is that whenever I needed something, there was always someone online discussion!
The conclusion of JivoChat
JivoChat is a great Looking alternative that does its job. For businesses who’re looking for a basic live chat solution, it truly will come for a reasonable price.
But don’t take (only) my Word for this! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market for a bigger solution or maybe it is going to be just perfect For you? I believe that they are Excellent in what they provide, and I believe They will be scaling and providing different programs with a larger range of attributes To satisfy their future clients. How To Make Your First Ecommerce Sale