Why Select Crisp? How To Make Your Own Email Domain
In this article I’ll cover our Expertise with Crisp, the reason we switched, and the way you can make the right decision for your company and startup too. You may understand how to compare live talks and that metrics could be important for you too. How To Make Your Own Email Domain
How was that decision made?
Taking a Look at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we’ve made a Spreadsheet with numerous live chat vendors, we identified that the core attribute and metrics we were looking for.
What did we use before?
We’ve Used multiple other live chat earlier, which somehow shifted their attention from a live conversation to a”all in 1 company suite”. Their live chat still functions, but metrics that are significant for us were eliminated. We have used those metrics for our monthly reports, and customer overviews, growth rates and more. After we were in for four weeks those metrics disappeared and were replaced by other metrics. We’ve obtained a leaderboard for our staff members, which we did not use because we’re looking for quality support and not quantity as well as the pricing seems to outperform the benefit. Our choice was clear at that moment: we needed to move on.
We found 14 times background, 30 days History and unlimited history (for greater plans that this is common), also here the cost scaling was intriguing. All live chats we attempted had that attribute, a few at higher price tagsothers combined with a badly implemented search feature, and so the background was not available. With Crisp, the unlimited history is already available with their first paid plan, and it not only ships with a reasonable price tag, also their hunt works astoundingly well.
How many contacts do we want?
We attempted to answer that Question with another question”how many clients will chat with us?” – and that has been incorrect – we made that mistake once. We can’t restrict on the contacts we create because we really want to make contact with all of them. Endless contacts was what we were looking for (in an affordable price label ). What we discovered were discussions with 100 active contacts for $0/month which was quite pleasant, we climbed that up a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by usage – which is huge! They think the same way we do in Storyblok, we do not want to restrict the consumer to the use of the machine (eg. Content entrances or entries ), we would like to scale as their team scales. So at Crisp you select a program and you may scale the amounts from 10 to 10.000 contacts (or more) with the same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on precisely the same website for over 30 seconds”. Those causes are a fantastic way to help your viewers with queries they could have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something is not covered in the FAQ section. This part is available in all solutions we analyzed and largely available in the first paid plan.
Ability to send campaign messages
From time to time we send mails Utilizing our live chat. We think that it’s a fantastic way to retarget our viewers because we ought to be able to send relevant content according to some metrics those live talks provide. In all honesty, we are not sending many emails, because we hate spam on our side. So we want to send certain emails to particular target groups and : we really like the execution in the Crisp customer. It’s straightforward and satisfied our needs at a sensible price tag.
Number of agents
The broker seats is kinda Intriguing, it is something you can control. You could choose 1 accounts for the entire team (which can be cheap with the majority of solutions), or you might go for one seat for each team member. Since we want to get this personal approach to our clients the idea of using one account for the entire team was dropped instantly. We’ve begun to compare the first paid program against most of the high tier plans to observe the way the cost scales . The highest costs we found were approximately ~$155/m per seat where the scope was somewhere from $15/m to that. We had a look at Crisp again and saw their highest package has unlimited agents chairs included. Additionally, their free plan permitted 2 representatives, which was excellent for analyzing. How To Make Your Own Email Domain
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the main channels. We do not actually use integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our company, we use it on a daily basis and included the majority of our tools – so we concentrated on how they work and perform together with Slack. We analyzed some of these and most are actually working very well. We found one which has huge delays when messaging from and also to Slack that was a no-go for us. We reported that difficulty to them, but we do not know if they changed it since we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the whole set-up was done in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your customers. From sales to client support, Crisp is made to maintain your workflow easy. From live chat to email, Crisp offers a single station to answer to your users using a simple team inbox where you can manage all of your user queries.”
From our experience, Crisp actually Ships with the focus on that chat experience for the clients. That is precisely what we were searching for since we evaluated other solutions.
This one is tricky. If you read The last few points you noticed that we compared the lower tier plans and attribute together with the maximum tier programs, some are cheap at the start and become expensive as you use them. After using Crisp for six months today, and changed from a competition because of the pricey”end” and those attribute we did not need but would need to pay for. We are glad to say we think we got the very best match for us, perhaps it will fit as nicely for you. We found the listing of 8 facets above is all you want to locate your best match.
We made contact with incredible Fantastic people (thank You!) And businesses all over the world. We might have had exactly the exact same experience with other live discussions too, but the price tag combined with the attribute set Crisp does offer, we would and do recommend it to all clients who are looking for a live chat themselves. We have updated to the Crisp unlimited plan some time ago, and are thankful we made that decision. In case you have a question or want to inform us about your adventure with Crisp along with other live discussions, feel free to drop us a comment below or send a tweet or talk to us with Crisp! How To Make Your Own Email Domain