Why Select Crisp? How To Receive Emails
In this article I’ll cover our Expertise with Crisp, why we switched, and the way you can make the perfect choice for your company and startup as well. You may understand how to compare live talks and that metrics might be important for you too. How To Receive Emails
How was that decision made?
Looking at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we’ve created a Spreadsheet with multiple live chat vendors, we identified that the core attribute and metrics we were looking for.
What did we use previously?
We’ve Used multiple other live chat before, which somehow shifted their attention from a live chat to an”all in 1 company suite”. Their live chat still works, but metrics that are important for us were eliminated. We have used those metrics for our yearly reports, and client overviews, growth rates and more. After we were in for four weeks those metrics vanished and were replaced with other metrics. We have got a leaderboard for our staff members, which we didn’t use because we are looking for quality service rather than quantity and the pricing seems to outperform the advantage. So our choice was clear at that moment: we had to proceed.
We found 14 times history, 30 days History and history (for higher plans that this is common), also here the price scaling was intriguing. All live talks we tried had that attribute, some at higher price tagsothers combined with a badly executed search feature, and so the background wasn’t available. With Crisp, the boundless history is already available with their original paid plan, and it not only ships with a reasonable price tag, also their hunt works exceptionally well.
How many connections do we want?
We attempted to answer that Question with another question”how many customers will chat with us?” – and that was incorrect – we made that mistake once. We can’t limit on the contacts we make because we actually wish to make contact with all of them. Unlimited contacts was what we were searching for (in an affordable price label ). What we found were chats with 100 active contacts for $0/month which was quite nice, we scaled that up a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did the same contact metric test for Crisp we saw something different:
So at Crisp, you don’t scale by use – that is enormous! They think the identical way we do in Storyblokwe don’t want to limit the consumer to the usage of the machine (eg. Content entries or entries ), we want to scale as their team scales. So at Crisp you choose a plan and you may scale the numbers from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on the same site for over 30 seconds”. Those triggers are a good way to help your viewers with questions they could have. We use it on our pricing page because from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This part is available in most solutions we tested and largely available in the first paid plan.
Ability to send campaign emails
From time to time we send emails Utilizing our live chat. We think that it’s a fantastic way to retarget our audience because we should be able to send pertinent content according to some metrics those live talks offer. To be honest, we are not sending many emails, because we also hate spam on our side. Therefore we want to send specific emails to particular target groups and again: we really like the implementation in the Crisp client. It’s straightforward and fulfilled our needs at a reasonable price tag.
Number of agents
The broker chairs is kinda Interesting, it’s something that you can control. You could choose one account for the whole team (which is cheap with the majority of solutions), or you might go for one chair for each team member. Since we want to get this personal approach to our clients the notion of using one accounts for the whole group was dropped immediately. We have started to compare the first paid plan against the majority of the high tier programs to see the way the cost scales . The highest prices we discovered were approximately ~$155/m per seat where the scope was somewhere from $15/m to that. We had a peek at Crisp again and found that their highest bundle has unlimited agents seats included. Also, their free strategy allowed 2 agents, which was great for analyzing. How To Receive Emails
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main channels. We don’t really use integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our company, we use it on a daily basis and included the majority of our tools already – so we concentrated on how they operate and perform with Slack. We analyzed some of these and most are actually working quite well. We found one which has huge delays when messaging from and to Slack which was a no-go for all of us. We reported that difficulty to these, but we do not know if they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the whole setup was completed in a couple of minutes.
“Crisp is the simplest way To communicate with your customers. From sales to customer service, Crisp is made to keep your workflow simple. From live chat to email, Crisp provides a single channel to answer to your users using a simple team inbox where you are able to manage all of your user inquiries.”
From our experience, Crisp actually Ships with the focus on that chat experience for your customers. Which is precisely what we were looking for since we evaluated other solutions.
This one is tricky. If you read The past few things you noticed that we contrasted the lower tier programs and feature together with the maximum tier plans, some are cheap at the start and become costly as you use them. After using Crisp for six months now, and changed from a competition because of that pricey”ending” and those feature we didn’t need but might need to pay for. We’re pleased to say we believe we got the best fit for us, perhaps it will fit as nicely for you. We found the listing of 8 facets above is all you want to find your own best match.
We made contact with incredible great people (thank You!) And businesses all around the world. We might have had the same experience with other live chats too, but the price tag combined with the attribute set Crisp does offer, we’d and do recommend it to all customers that are searching for a live discussion themselves. We have updated to the Crisp endless plan a while ago, and are thankful we made that decision. If you’ve got a question or want to inform us about your adventure with Crisp and other live discussions, feel free to drop us a comment below or send us a tweet or chat with us with Crisp! How To Receive Emails