Why Select Crisp? How To Set Up Custom Email
In this article I’ll cover our Expertise with Crisp, the reason we switched, and the way it is possible to make the perfect decision for your business and startup as well. You will know how to compare live chats and which metrics could be important for you also. How To Set Up Custom Email
How was that selection made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we’ve made a Spreadsheet with numerous live chat sellers, we identified that the core feature and metrics we were searching for.
What did we use previously?
We’ve Used multiple other live chat earlier, which somehow shifted their attention from a live chat to an”all in one company suite”. Their live chat still functions, but metrics which are significant for us were eliminated. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and more. After we had been in for four weeks those metrics disappeared and were replaced by other metrics. We’ve obtained a leaderboard for our team members, which we did not use because we’re looking for quality service rather than quantity and the pricing seems to outperform the advantage. So our decision was clear at the moment: we needed to proceed.
We found 14 times background, 30 days History and unlimited history (for greater plans that this is common), also here the price scaling was intriguing. All live talks we tried had this attribute, a few at higher price tags, others together with a poorly executed search feature, and so the background wasn’t available. With Crisp, the boundless history is currently available with their original paid program, and it not only ships with a reasonable price tag, but also their search works astoundingly well.
How many contacts do we want?
We tried to answer that Question with another question”how many customers will talk with us” – and that has been wrong – we made that mistake once. We can’t limit on the connections we create because we actually wish to make contact with all of them. Unlimited contacts was exactly what we were looking for (at a reasonable price label ). What we discovered were chats with 100 active contacts for $0/month which was quite pleasant, we climbed that up a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of price scaling for most of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you do not scale by use – which is huge! They believe the identical way we do at Storyblokwe do not wish to limit the consumer to the use of this machine (eg. Content entrances or contacts), we would like to scale because their staff scales. So at Crisp you choose a program and you may scale the amounts from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on the same site for more than 30 seconds”. Those triggers are a fantastic method to help your audience with questions they could have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This part is available in most options we analyzed and mainly available in the first paid plan.
Ability to send campaign messages
From time to time we send mails Using our live chat. We think that it’s a good way to retarget our audience because we ought to have the ability to send relevant content according to some metrics those live talks provide. To be honest, we are not sending many mails, because we also hate spam on our side. Therefore we like to send certain mails to specific target groups and : we really like the execution in the Crisp client. It is simple and satisfied our needs at a sensible price tag.
Number of brokers
The agent chairs is kinda Interesting, it’s something that you can control. You could choose one accounts for the whole group (which is cheap with most solutions), or you could go for a single chair for each team member. Since we like to get this personal approach to our clients the notion of using one account for the entire team was dropped instantly. We’ve started to compare the very first paid plan against most of the high tier plans to observe the way the price scales . The greatest costs we discovered were approximately ~$155/m per seat where the range was somewhere from $15/m to that. We had a peek at Crisp again and saw their highest package has unlimited agents seats included. Also, their free plan permitted 2 representatives, which was great for testing. How To Set Up Custom Email
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key stations. We do not really use integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our company, we use it on a daily basis and added the majority of our tools already – so we concentrated on how they work and perform with Slack. We analyzed some of these and many are actually working very well. We found one that has huge delays when messaging from and also to Slack which was a no-go for us. We reported that difficulty to these, but we don’t know if they changed it because we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the whole set-up was completed in a few minutes.
“Crisp is the simplest way To speak with your clients. From sales to client support, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp offers one channel to reply to your users using a very simple team inbox where you can manage all your user inquiries.”
From our experience, Crisp really Ships with all the attention on such chat experience for your customers. That is precisely what we were looking for as we evaluated other alternatives.
This one is tricky. If you read The last few points you noticed that we contrasted the lower grade plans and attribute together with the maximum tier programs, some are economical at the beginning and become expensive as you use them. After using Crisp for six months today, and switched from a competition because of the expensive”end” and those attribute we did not need but would have to pay for. We’re pleased to say we think we got the best match for us, perhaps it will fit as nicely for you. We saw that the list of 8 aspects above is all you need to find your own best match.
We made contact with incredible Fantastic people (thank You!) And companies all over the world. We might have had exactly the same experience with other live discussions too, but the price combined with the feature set Crisp does provide, we’d and do recommend it to all of clients that are looking for a live chat themselves. We have updated to the Crisp unlimited plan some time ago, and are thankful we made that decision. If you’ve got a query or want to tell us about your adventure with Crisp along with other live discussions, feel free to drop us a comment below or send a conversation or talk to us using Crisp! How To Set Up Custom Email