Introduction How To Set Up Gmail Chat
Provide Support is a Live Chat Service that can be implemented on sites and operated remotely as a third party customer. There are many customizable aspects of the tool, and using live chat available on your website is a process which may be finished in a couple of minutes. As a personal favorite of the team at Flytonic, we are happy to examine and divide down the varied elements of Live Chat by ProvideSupport.com. How To Set Up Gmail Chat
The Live chat program itself is a great deal more involved than your average client. You will have the ability to see each of those visitors which are on your website at any particular time, as well as their IP address, their referral source, their regional time, operating system and a whole lot more. Though some of this information is going to be a whole lot more beneficial than the remainder, it will help keep you (or your designated chat operators) as educated on your customers as possible if they are in need of any assistance. They provide 10 days free trial, no credit card needed.
After you install an account, You are brought to a site which looks a little old fashioned. It looks like it’s full of ads, except it’s just a website version of ProvideSupport. If you wont let this bother you too much, you may read the upcoming steps which you ought to take, such as customizing your chat messenger window, then add chat buttons to your emails, produce a set of predefined answers and many more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console with your greeting message along with company’s emblem. It is also possible to add your operator’s image so the chat appears more personal. The live chat button on the website can be either chosen from an existing gallery, or you may upload your own image. The chat messenger can be customized with color schemes and styles that match your site’s most important theme.
If You Would like to match your own Website’s style, you are able to personalize the conversation messenger with offered fashions and colour schemes.
Real-time visitor tracking
The real time visitor Feature permits you to view your customer’s IP address, host name, referrer address, pages visited etc.. You can also see a world map and a place where a user writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to move ongoing discussions between representatives. The other agent can follow the situation and reply within seconds. It is helpful when an agent doesn’t have the knowledge to address the instance. Due to transferring chats there is no delay, which increases client satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and many others is built in the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
It also has a proposal list. If you’re on the fly you spell something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can pick the best word. How To Set Up Gmail Chat
Provide Support Disadvantages
I’m not an avid fan of The appearance of Provide Support interface. I miss that the personalization when it comes to the whole website. The image on the main page is a Stock image which provides you the impression that everything there doesn’t have any personality too. The movie tutorial I saw felt automated, like it wasn’t the real person talking.
I like brands with personalities. While the lack of personality might have no effect on customer support on your site, it certainly discourages people like me by using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for companies of any size.”
They allow four types of Payments, every month every two months, every six months and yearly. Paying annually is the best option or each the plans. They offer 3 plans — small business with 1 operator, company aims with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, then you can check out the PDF document in which they given prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized service. A geographical presentation of real time visitor info provides you an insight into what clients are searching for. You’ve got tons of customization options that you may use in your chat.
If you’re not bothered by A little old look of the application, you may discover there what you need to give customer service to your clients.
Free Trial Period
Live Chat From Provide Support could be tried with no price for 30 days. All attributes (outside of further operators) could be accessed with this free time trial interval. Provide Support will not always harass you if you don’t take advantage of the offer, either, and billing going forward is quite straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it’s to use in conjunction with the”no hassle” kind of billing and service that is provided. None of the writers at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our customers. If you are on the fence about whether or not to employ a live chat solution on your website, our very best suggestion would be to give this program a download, try it out for 30 days, and choose at the end of the free period whether you’d like to keep from there. How To Set Up Gmail Chat