Summary How To Set Up Viber Account
Let Us start with JivoChat’s home page. As a major fan of green and all that’s connected to nature, a foliage over their logo and green background immediately made me feel calm. Well playedJivoChat! How To Set Up Viber Account
Their main slogan is: “Turn your website visitors into paying customers with JivoChat.”
It’s a free tool to help You monitor and talk to clients visiting your Website, Facebook, Telegram, and Viber — all of that in real time. To begin a journey on this live chat tool, all I have to do is to click on the sign button.
I was asked about my Email, password and a Promo code. I didn’t have any, but I assume this is what prospective clients like best: reductions!
What I enjoyed about the Signing up process is I could see how many measures are nonetheless left. Following is a quick preview of the previous step, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I must say that it is quite neat. There is the Inbox part, available from the app’s sidebar — there land all of the incoming requests from your clients. Then, we’ve got a section Chats, where you can view your current discussions. It looks like this:
When chatting with your Customers you can quickly check their data this convenient little feature is put on the correct and it is invaluable when targeting your clients’ needs. What is more, below we’ve website visitors department, telling us about each the folks on our site.
Speaking of traffic Your website — the”invitation to chat” attribute is available only in the Professional Version. It offers you a wide selection of options for pop up invitations.
I like the snippet option Included in the program. It permits you to see exactly what a user writers to you until he or she sends it. It makes responding to your clients’ queries much quicker.
Additionally, when a Visitors compose a message, an agent get the small pop up on the perfect bottom, asking if they wish to chat, quick answer or dismiss (that, of course, you should not do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It is permanently free and it comprises up to 5 agents. It offers customizable conversation in 20 languages, different programs (including mobile and desktop ) and 24”7client support.
Another plan is a Professional Version: for $10/agent a month if billed annually. It gives more features. Have a look at the screenshot below:
JivoChat comes at a fair Price. I guess, the only thing that’s missing is that it is not very scalable. You’ve only two strategies: one is quite basic and the other one might be insufficient if you’re working with enterprises businesses. But, as always, it all depends on your needs. How To Set Up Viber Account
A nice addition that they Offer is what they call a Callback feature. What it really does is that people could leave you their amount and you’ll be able to call them back at your earliest convenience. On their site they are saying:”Chat is suitable for delicately accompanying clients on the website, and immediate callbacks are ideal for actively completing trades”
Additionally, it works when nobody Is available online discussion. You can easily get back in contact with your possible leads afterwards.
JivoChats is integrated Using Facebook Messenger, so the client can get your responds right to their Facebook. In regards to you as an agent, Jivo will not force you to change between the apps to answer. All messages out of social networks look right in the JivoChat desktop or cellular app.
Another of the Additions is your Mobile SDK, which lets you add live chat service to your own Android and iOS native programs. If your customers are spending a great deal of time browsing through your store on mobile, they will surely find it rather convenient.
In case that is not enough, They’re throwing an API for developers, which is the entire documentation developers can utilize if they want to incorporate JivoChat using their own app or CRM solution.
JivoChat don’t have a lot Of integrations yet but they’ve been on the market just for 4 years — and this matter takes resources and time.
They provide basic Integrations for both small and medium businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Integrated with Shopify, which is a great news for all e-commerce businesses. It merely proves JivoChat keeps growing and, what’s more, their growth is dictated by their clients’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and also to keep their clients even more fulfilled, they also supply reports which track the level of your customer service.
In terms of the Plan, The entire site looks very nice and that I can also say that UX does not lack in that department. There’s 1 thing which confused me though: when I had been on the primary website, I clicked on the conversation window three days, before I realized I want to click exactly on”Chat with us. We are online!” prompt. That could have been done smoother. The excellent news is that if I needed something, there was always someone on chat!
The conclusion of JivoChat
JivoChat is a good Looking solution that does its job. For businesses who are searching for a standard live chat option, it actually does come for a reasonable price.
But do not take (just ) my Word for it! Do a little research, try it out and see if it works for you — Perhaps you’re in the market to get a larger solution or maybe it is going to be just perfect For you? I think that they’re Excellent in what they offer, and I think They will be scaling and providing other plans using a larger range of features To meet their future customers. How To Set Up Viber Account