Why choose Crisp? How To Setup Your Own Email Domain
In this article I’ll cover our Experience with Crisp, why we switched, and how it is possible to make the perfect decision for your company and startup as well. You will understand how to compare live chats and which metrics could be significant for you too. How To Setup Your Own Email Domain
How was that choice made?
Looking at the market leaders With live chat feature out there, we found Crisp via Producthunt. After we have created a Spreadsheet with numerous live chat vendors, we defined the core attribute and metrics we were looking for.
What did we use before?
We have Used several other live chat earlier, which shifted their focus from a live chat to an”all in one business suite”. Their live chat still functions, but metrics which are significant for us were removed. We’ve used those metrics for our yearly reports, and client overviews, growth rates and much more. After we were in for four weeks those metrics vanished and were replaced with other metrics. We have got a leaderboard for our staff members, which we did not use because we are searching for quality service and not quantity as well as the pricing appears to outperform the advantage. So our choice was apparent at that moment: we needed to proceed.
We found 14 days background, 30 days History and unlimited history (for higher plans that this is common), also here the price scaling was interesting. All live chats we attempted had that feature, some at higher price tagsothers together with a poorly executed search feature, and so the history wasn’t available. With Crisp, the boundless history is already available with their original paid program, and it not only ships with a reasonable price tag, also their hunt works astoundingly well.
How many contacts do we want?
We tried to answer that Question with another question”how many clients will talk with us” – and that has been wrong – we made that mistake already once. We can not limit on the connections we create because we really wish to earn contact with them all. Endless contacts was exactly what we were searching for (in an affordable price label ). What we discovered were discussions with 100 active contacts for $0/month which was quite pleasant, we climbed that up a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of price scaling for most of the solutions. As we did the same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by usage – which is huge! They believe the same way we do in Storyblokwe do not wish to restrict the consumer to the use of the system (eg. Content entrances or contacts), we would like to scale as their team scales. So at Crisp you select a plan and you may scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on precisely the same site for over 30 seconds”. Those causes are a fantastic method to help your viewers with questions they may have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This component is available in all solutions we tested and mainly available in the very first paid plan.
Possibility to send campaign emails
From time to time we send mails Using our live chat. We think it’s a fantastic way to retarget our viewers because we should be able to send pertinent content according to some metrics people live talks provide. In all honesty, we are not sending many mails, because we also hate spam on our side. Therefore we like to send certain emails to specific target groups and again: we really like the execution in the Crisp client. It is straightforward and fulfilled our needs at a sensible price tag.
Amount of agents
The broker seats is rather Interesting, it’s something you can control. You could choose 1 accounts for the entire group (which is cheap with most solutions), or you could go for one seat for every team member. Since we like to get this personal approach to our clients the idea of using one accounts for the entire group was dropped instantly. We’ve started to compare the very first paid plan against most of the high tier plans to observe the way the cost scales . The highest prices we found were about ~$155/m per seat where the scope was somewhere from $15/m to that. We had a peek at Crisp again and found that their greatest bundle has unlimited agents chairs included. Also, their free strategy allowed 2 representatives, which was excellent for testing. How To Setup Your Own Email Domain
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main stations. We don’t actually utilize integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our business, we use it on a daily basis and included most of our resources – so we concentrated on how they work and perform with Slack. We tested some of them and most are actually working quite well. We found one which has huge delays when messaging from and also to Slack that was a no-go for us. We reported that issue to them, but we don’t know whether they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the entire setup was done in a couple of minutes.
“Crisp is the simplest way To speak with your clients. From sales to customer service, Crisp is made to maintain your workflow easy. From live chat to email, Crisp offers one station to answer to your users employing a simple team inbox where you are able to handle all your user inquiries.”
From our experience, Crisp really Ships with the attention on that chat experience for the clients. That is exactly what we were searching for as we evaluated other alternatives.
This one is tricky. If you browse The past few things you saw that we contrasted the lower tier programs and attribute together with the maximum tier programs, some are economical at the beginning and be costly as you use them. After using Crisp for six months today, and switched from a competitor because of that expensive”ending” and those feature we didn’t need but would need to pay for. We are pleased to state we believe we got the very best fit for us, perhaps it will fit as well for you. We saw that the list of 8 aspects above is all you want to find your best fit.
We made contact with unbelievable Fantastic people (thank You!) And companies all over the globe. We might have had exactly the same experience with other live chats as well, but the price combined with the feature set Crisp does provide, we’d and already do recommend it to all clients who are looking for a live chat . We’ve upgraded to the Crisp endless plan a while ago, and are thankful that we made that choice. If you have a query or wish to tell us about your adventure with Crisp and other live chats, feel free to drop us a comment below or send a tweet or chat with us with Crisp! How To Setup Your Own Email Domain