Why Select Crisp? How To Use Api In My Website
In this article I’ll cover our Expertise with Crisp, the reason we switched, and how it is possible to make the right decision for your business and startup as well. You will know how to compare live chats and which metrics could be significant for you too. How To Use Api In My Website
How was that decision made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we have created a Spreadsheet with multiple live chat vendors, we defined the core attribute and metrics we were looking for.
What did we use before?
We have Used multiple other live chat earlier, which somehow shifted their focus from a live chat to an”all in one business suite”. Their live chat still works, but metrics that are significant for us were eliminated. We’ve used those metrics for our monthly reports, and client overviews, growth rates and more. After we had been in for four weeks those metrics disappeared and were replaced with other metrics. We have got a leaderboard for our staff members, which we did not use because we’re searching for quality service rather than quantity and the pricing appears to outperform the benefit. So our choice was apparent at that moment: we needed to move on.
We found 14 days history, 30 days History and history (for higher plans this is common), here the cost scaling was intriguing. All live talks we tried had that feature, a few at higher price tagsothers together with a badly implemented search feature, therefore the background wasn’t accessible. Together with Crisp, the boundless history is currently available with their first paid plan, and it not only ships with a fair price tag, also their search works exceptionally well.
How many connections do we want?
First, we tried to answer that Question with another question”how many customers will talk with us?” – and that has been incorrect – we made that mistake once. We can not restrict on the connections we create because we really wish to make contact with them all. Unlimited contacts was exactly what we were looking for (in a reasonable price tag). What we discovered were discussions with 100 active contacts for $0/month which was quite pleasant, we scaled that up a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did exactly the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you do not scale by use – which is huge! They think the identical way we do in Storyblokwe don’t want to limit the user to the usage of the machine (eg. Content entrances or entries ), we want to scale because their team scales. So at Crisp you select a program and you may scale the numbers from 10 to 10.000 contacts (or much more ) with the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on the exact same website for more than 30 seconds”. Those causes are a fantastic way to help your audience with questions they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This part can be found in all solutions we analyzed and largely available in the first paid program.
Ability to send campaign messages
From Time to Time we send emails Using our live chat. We think that it’s a fantastic way to retarget our viewers because we ought to be able to send pertinent content according to some metrics people live talks provide. In all honesty, we’re not sending many mails, because we also hate spam on the side. Therefore we want to send certain mails to specific target groups and : we really enjoy the implementation in the Crisp customer. It is straightforward and fulfilled our needs at a sensible price tag.
Amount of brokers
The broker chairs is rather Intriguing, it’s something that you can control. You could choose 1 accounts for the entire group (which can be cheap with most options ), or you could go for one seat for each team member. Since we want to have this personal approach to our customers the notion of using one accounts for the entire group was dropped instantly. We’ve begun to compare the first paid program against the majority of the high tier plans to see how the cost scales . The highest costs we discovered were approximately ~$155/m per chair where the range was somewhere from $15/m to this. We had a peek at Crisp again and saw their highest bundle has unlimited agents seats included. Additionally, their free strategy allowed 2 agents, which was excellent for analyzing. How To Use Api In My Website
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key stations. We do not actually utilize integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our business, we utilize it on a daily basis and included the majority of our tools – so we focused on how they work and function together with Slack. We analyzed some of these and most are actually working quite well. We found one that has huge delays when messaging from and also to Slack which was a no-go for all of us. We reported that issue to them, but we don’t know whether they changed it because we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the entire set-up was done in a few minutes.
“Crisp is the simplest way To communicate with your clients. From sales to client service, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp provides a single station to answer to your users employing a very simple team inbox where you are able to handle all your user inquiries.”
From our experience, Crisp actually Ships with the attention on that chat experience for the clients. That is precisely what we were searching for since we evaluated other alternatives.
This one is tricky. If you read The last few points you noticed that we contrasted the lower tier plans and feature with the highest tier plans, some are economical at the start and be expensive as you use them. After using Crisp for six months now, and switched from a competition because of the pricey”ending” and those attribute we did not need but would need to cover. We are glad to say we think we got the best match for us, perhaps it will fit as well for you. We found that the list of 8 facets above is all you need to find your best fit.
We made contact with unbelievable great people (thank You!) And companies all over the world. We could have had the same experience with other live chats as well, but the price tag combined with the feature set Crisp does provide, we would and do recommend it to all of customers who are searching for a live chat . We’ve updated to the Crisp endless plan some time ago, and are thankful we made that decision. In case you’ve got a query or wish to tell us about your experience with Crisp and other live chats, don’t hesitate to drop us a comment below or send a conversation or talk to us with Crisp! How To Use Api In My Website