Why choose Crisp? How To Use Button
In this article I’ll cover our Experience with Crisp, the reason we changed, and the way it is possible to make the perfect decision for your company and startup as well. You may understand how to compare live chats and which metrics could be significant for you too. How To Use Button
How was that choice made?
Looking at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we have made a Spreadsheet with numerous live chat sellers, we identified that the core attribute and metrics we were looking for.
What did we use before?
We’ve Used several other live chat earlier, which shifted their focus from a live chat to a”all in one company suite”. Their live chat still functions, but metrics that are important for us were eliminated. We’ve used those metrics for our yearly reports, and client overviews, growth rates and much more. After we had been in for four months those metrics vanished and were replaced with other metrics. We have obtained a leaderboard for our team members, which we didn’t use because we’re looking for quality support and not quantity and the pricing appears to outperform the advantage. Our decision was apparent at the moment: we needed to move on.
We found 14 times history, 30 days History and history (for higher plans that this is common), also here the cost scaling was interesting. All live talks we attempted had this attribute, a few at higher price tags, others combined with a poorly executed search feature, and so the background wasn’t available. With Crisp, the boundless history is already available with their first paid plan, and it not only ships with a fair price tag, also their search works exceptionally well.
How many contacts do we need?
We tried to answer that Question with another question”how many customers will chat with us” – and that has been incorrect – we made that mistake once. We can not limit on the connections we make because we actually want to make contact with all of them. Endless contacts was what we were searching for (at a reasonable price label ). What we discovered were discussions with 100 active contacts for $0/month which was quite nice, we scaled that up a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did exactly the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by use – which is enormous! They believe the identical way we do in Storyblokwe don’t wish to limit the user to the use of the system (eg. Content entries or entries ), we want to scale because their staff scales. So at Crisp you choose a program and you can scale the amounts from 10 to 10.000 contacts (or more) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on the same website for over 30 seconds”. Those triggers are a fantastic way to help your audience with questions they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This part is available in most options we analyzed and largely available in the first paid plan.
Possibility to send campaign messages
From time to time we send emails Using our live chat. We think it’s a good way to retarget our audience because we should have the ability to send pertinent content according to some metrics those live chats provide. To be honest, we are not sending many emails, because we hate spam on the side. Therefore we want to send specific mails to particular target groups and again: we really enjoy the implementation in the Crisp customer. It’s straightforward and satisfied our needs at a reasonable price tag.
Amount of agents
The broker seats is kinda Intriguing, it’s something that you can control. You could choose one accounts for the entire group (which is cheap with most solutions), or you could go for one seat for each team member. Since we want to have this personal approach to our clients the idea of using one accounts for the whole group was dropped instantly. We have begun to compare the first paid plan against most of the high tier plans to see how the cost scales again. The highest prices we discovered were about ~$155/m per chair where the scope was somewhere from $15/m to that. We had a peek at Crisp again and saw that their highest bundle has unlimited agents seats included. Also, their free strategy allowed 2 representatives, which was great for analyzing. How To Use Button
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key channels. We don’t actually utilize integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our business, we use it on a daily basis and included most of our resources – so we concentrated on how they work and perform with Slack. We tested some of these and many are actually working quite well. We found one that has huge delays when messaging from and also to Slack which was a no-go for us. We reported that difficulty to them, but we do not know if they changed it since we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the entire set-up was completed in a few minutes.
“Crisp is the simplest way To communicate with your clients. From sales to client service, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp provides a single channel to answer to your users using a simple team inbox where you are able to manage all your user queries.”
From our experience, Crisp really Ships with the focus on that chat experience for the clients. Which is exactly what we were looking for since we evaluated other alternatives.
This one is tricky. If you read The past few points you noticed that we contrasted the lower tier programs and feature with the highest tier plans, some are cheap at the start and be expensive as you use them. After using Crisp for six months now, and changed from a competitor because of that expensive”end” and those attribute we didn’t need but would have to cover. We’re pleased to state that we believe we have the very best fit for us, perhaps it will fit as nicely for you. We found that the list of 8 aspects above is all you want to locate your own best fit.
We made contact with unbelievable great people (thank You!) And businesses all around the globe. We could have had exactly the same experience with other live chats as well, but the price tag combined with the feature set Crisp does provide, we’d and do recommend it to all of clients who are searching for a live chat . We’ve upgraded to the Crisp unlimited plan some time ago, and are thankful that we made that decision. In case you have a query or want to tell us about your experience with Crisp and other live chats, don’t hesitate to drop us a comment below or send us a conversation or talk to us with Crisp! How To Use Button