How was that decision made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we have created a Spreadsheet with numerous live chat vendors, we identified that the core feature and metrics we were searching for.
What did we use before?
We’ve Used several other live chat before, which somehow shifted their focus from a live chat to an”all in one business suite”. Their live chat still functions, but metrics that are significant for us were removed. We have used those metrics for our yearly reports, and client overviews, growth rates and more. After we were in for four weeks those metrics disappeared and were replaced by other metrics. We have obtained a leaderboard for our team members, which we didn’t use because we are searching for quality service rather than quantity and the pricing appears to outperform the advantage. So our decision was apparent at that moment: we had to proceed.
We found 14 times history, 30 days History and history (for greater plans that this is common), here the cost scaling was intriguing. All live chats we tried had that attribute, some at higher price tags, others together with a poorly implemented search feature, and so the background was not accessible. Together with Crisp, the boundless history is currently available with their first paid plan, and it not only ships with a reasonable price tag, also their hunt works exceptionally well.
How many contacts do we want?
We tried to answer that Question with another question”how many customers will talk with us” – and that has been incorrect – we made that mistake once. We can’t restrict on the contacts we make because we actually wish to make contact with all of them. Endless contacts was what we were searching for (in a reasonable price tag). What we discovered were chats with 100 active contacts for $0/month that was quite pleasant, we scaled that up a little to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for most of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you do not scale by use – that is huge! They believe the same way we do at Storyblokwe do not wish to limit the user to the use of this system (eg. Content entries or entries ), we want to scale because their team scales. So at Crisp you select a program and you can scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on precisely the exact same website for over 30 seconds”. Those causes are a good way to help your viewers with questions they could have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This part can be found in all solutions we tested and largely available in the very first paid plan.
Ability to send campaign emails
From Time to Time we send emails Using our live chat. We think it’s a fantastic way to retarget our viewers because we should have the ability to send pertinent content according to some metrics those live talks offer. To be honest, we’re not sending many mails, because we hate spam on our side. Therefore we like to send certain mails to particular target groups and : we really like the implementation in the Crisp client. It’s simple and satisfied our needs at a sensible price tag.
Amount of agents
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main stations. We do not actually use integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our business, we use it on a daily basis and included most of our tools – so we concentrated on how they work and perform together with Slack. We tested some of them and many are actually working very well. We found one which has huge delays when messaging from and also to Slack that was a no-go for all of us. We reported that issue to them, but we don’t know if they changed it since we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the whole setup was completed in a few minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to customer support, Crisp is designed to keep your workflow easy. From live chat to email, Crisp offers one station to answer to your users using a very simple team inbox where you are able to handle all of your user inquiries.”
From our experience, Crisp actually Ships with all the attention on that chat experience for your clients. Which is precisely what we were looking for since we evaluated other solutions.
This one is tricky. If you browse The past few points you saw that we contrasted the lower tier programs and attribute with the maximum tier programs, some are economical at the start and become costly as you use them. After using Crisp for six months today, and switched from a competition because of that pricey”end” and those feature we did not need but would have to pay for. We’re glad to say that we think we have the best match for us, maybe it will fit as well for you. We found the listing of 8 aspects above is all you need to locate your own best match.