Introduction How To Use Viber
Let’s Begin with JivoChat’s home page. As a big fan of green and all that’s linked to character, a leaf above their emblem and green background immediately made me feel calm. Well playedJivoChat! How To Use Viber
Their main slogan is: “Turn your site visitors into paying clients with JivoChat.”
It’s a free tool to help You monitor and speak with customers visiting your Website, Facebook, Telegram, and Viber — all of that in actual time. To start a journey on this live chat instrument, all I must do is to click on the sign button.
I was asked about my Email, password and a Promo code. I didn’t have some, but I presume this is what prospective clients like best: discounts!
What I enjoyed about the Signing up process is I could see how many steps are nonetheless left. Following is a fast preview of the last measure, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I must say that it’s quite neat. There’s the Inbox section, available from the app’s sidebar — there land each the incoming requests from your customers. Then, we’ve got a section Chats, where you are able to view your existing discussions. It looks like this:
When conversing with your Customers you can quickly check their information — this convenient little feature is put on the correct and it’s invaluable when targeting your customers’ needs. What is more, below we’ve site visitors department, telling us about each the people on our site.
Speaking of traffic Your website — the”invitation to talk” feature is available only in the Professional Version. It supplies you with a wide range of alternatives for pop up invitations.
I like the snippet option Included in the application. It permits you to find out exactly what a user authors to you before he or she sends it. It makes responding to your clients’ queries much faster.
Also, when a Visitors compose a message, an agent get the small pop up on the perfect bottom, asking if they wish to chat, quick reply or ignore (that, of course, you should not do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It is forever free and it comprises up to 5 agents. It offers customizable chat in 20 languages, various apps (including desktop and mobile) and 24”7customer support.
Another strategy is a Professional Version: for $10/agent per month if billed yearly. It offers much more features. Have a look at the screenshot below:
JivoChat comes in a fair Cost. I figure, the one thing that’s missing is that it’s not very scalable. You’ve only two strategies: one is quite basic and another one may be insufficient if you’re working with enterprises businesses. But, as always, it all depends on what you require. How To Use Viber
A Wonderful addition that they Offer is that which they call a Callback attribute. What it does is that people can leave you their number and you can call them back at your earliest convenience. On their website they are stating:”Chat is convenient for delicately accompanying customers on the site, and immediate callbacks are perfect for actively completing trades”
It also works when nobody Is available on discussion. You can easily get back in touch with your potential leads later.
JivoChats is integrated Using Facebook Messenger, which means the customer can receive your responds right for their Facebook. When it comes to you as a broker, Jivo won’t make you change between the apps to reply. All messages out of social networks look directly in the JivoChat desktop and/or mobile program.
Another of their Additions is the Mobile SDK, which lets you add live chat service to your own Android and iOS native programs. If your customers are spending a great deal of time searching through your store on mobile, they will definitely find it rather convenient.
If that’s not enough, They’re throwing an API for developers, that’s the whole documentation programmers can utilize if they want to incorporate JivoChat with their own app or CRM solution.
JivoChat do not have a lot Of integrations yet but they’ve been on the market only for 4 decades — and this matter takes resources and time.
They offer basic Integrations for both small and medium businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Integrated with Shopify, which is a fantastic news for all e-commerce businesses. It merely proves JivoChat keeps evolving and, what’s more, their expansion is ordered by their customers’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and to keep their clients even more fulfilled, they also supply reports that monitor the level of your customer services.
Concerning the design, The entire website looks very nice and I may even say that UX does not lack in that section. There’s one thing which confused me when I had been on the main site I clicked on the chat window three times, until I understood I want to click just on”Chat with us. We are online!” prompt. That could have been done smoother. The excellent news is that if I wanted something, there was always somebody on chat!
The conclusion of JivoChat
JivoChat is a good Looking solution that does its own job. For businesses who’re looking for a basic live chat option, it actually does come for a reasonable price.
But don’t take (just ) my Word for this! Do a little research, try it out and see if it works for you — Perhaps you’re in the market for a bigger solution or perhaps it’ll be just perfect For you? I think that they are Excellent in what they offer, and I think They’ll be scaling and supplying different plans using a larger range of features To satisfy their future customers. How To Use Viber