Introduction Html Blog Code
Let’s start with JivoChat’s home page. As a major fan of green and that’s linked to nature, a leaf above their logo and green backdrop immediately made me feel calm. Well played, JivoChat! Html Blog Code
Their main slogan is: “Turn your site visitors into paying clients with JivoChat.”
It is a free tool to help You monitor and talk to customers visiting your Website, Facebook, Telegram, and Viber — all of that in real time. To start a journey on this live chat tool, all I must do is to click on the sign up free button.
I had been asked about my Email, password and also a Promo code. I didn’t have any, but I presume this is what potential customers like best: reductions!
What I liked about the Signing up procedure is that I could see just how many steps are nonetheless left. Following is a quick preview of the last step, installing your JivoChat code.
After I signed up, I Installed the desktop application and I have to say that it’s quite neat. There’s the Inbox part, accessible from the program’s sidebar — there land each of the incoming requests from your customers. Then, we have a section Chats, where you can view your existing conversations. It looks like this:
When conversing with your Customers you can immediately check their information this convenient little feature is placed on the right and it is useful when targeting your customers’ needs. What’s more, below we’ve website visitors section, telling us about all of the people on our site.
Speaking of visitors on Your website — the”invitation to chat” feature is available only in the Professional Version. It supplies you with a vast range of alternatives for pop up invitations.
I like the snippet option Included in the program. It permits you to see what a user writers to you until he or she sends it. It creates responding to your clients’ queries much faster.
Also, when a Visitors compose a message, an agent get the little pop up on the right underside, asking if they wish to chat, fast answer or dismiss (which, naturally, you should not do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It’s forever free and it comprises up to 5 agents. It provides customizable chat in 20 languages, various programs (including desktop and mobile) and 24”7customer service.
The other plan is a Professional Version: for $10/agent per month if billed annually. It gives more features. Have a look at the screenshot below:
JivoChat comes at a fair Cost. I figure, the only thing that is missing is that it is not very scalable. You have only two plans: one is quite basic and the other one may be insufficient if you’re working with partnerships businesses. But, as always, it all depends on your needs. Html Blog Code
A nice addition that they Offer is what they call a Callback attribute. What it does is that visitors can leave you their amount and you’ll be able to call them back at your earliest convenience. On their site they are stating:”Chat is convenient for accompanying clients on the website, and instant callbacks are perfect for actively completing trades”
Additionally, it works when nobody Is available online chat. You may easily get back in touch with your possible leads later.
JivoChats is integrated With Facebook Messenger, which means the client can get your responds right to their Facebook. When it comes to you as a broker, Jivo will not make you switch between the programs to answer. All messages out of social networks appear directly in the JivoChat desktop or cellular program.
Another of the Additions is your Mobile SDK, which allows you to add live chat support to your Android and iOS native apps. If your clients are spending a lot of time searching through your shop on cellular, they will definitely find it very convenient.
In case that’s not sufficient, They’re throwing an API for developers, which is the whole documentation programmers can use if they want to integrate JivoChat with their own program or CRM solution.
JivoChat don’t have a lot Of integrations however but they have been on the industry just for 4 decades — and this thing takes time and resources.
They offer basic Integrations for both medium and small businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Incorporated with Shopify, which is a great news for all e-commerce businesses. It only proves JivoChat keeps growing and, more importantly, their expansion is ordered by their clients’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and to keep their customers even more satisfied, they also offer reports that monitor the level of your customer service.
In terms of the Plan, The whole website looks really nice and I may even say that UX doesn’t lack in that department. There is one thing that confused me when I was on the main website, I clicked on the chat window three times, until I understood that I want to click exactly on”Chat with us. We are online!” prompt. That might have been done simpler. The excellent news is that whenever I wanted something, there was always somebody online chat!
The verdict of JivoChat
JivoChat is a great Looking solution that does its job. For businesses who’re searching for a standard live chat option, it truly will come for a reasonable price.
But don’t take (only) my Word for it! Do a little research, try it out and see if it works for you — Perhaps you’re in the market for a larger solution or perhaps it’ll be just perfect For you? I believe that they’re really good in what they provide, and I believe They will be scaling and providing different programs with a larger selection of attributes To meet their future customers. Html Blog Code