Why choose Crisp? Html Charset
In this article I’ll cover our Expertise with Crisp, why we switched, and the way you can make the perfect decision for your company and startup too. You may know how to compare live chats and which metrics could be important for you too. Html Charset
How was that decision made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we’ve made a Spreadsheet with numerous live chat sellers, we identified that the core attribute and metrics we were looking for.
What did we use before?
We have Used multiple other live chat before, which somehow shifted their focus from a live conversation to a”all in 1 business suite”. Their live chat still functions, but metrics which are significant for us were eliminated. We have used those metrics for our yearly reports, and client overviews, growth rates and more. After we had been in for four weeks those metrics vanished and were replaced by other metrics. We have got a leaderboard for our team members, which we did not use because we are searching for quality support and not quantity and the pricing seems to outperform the advantage. So our choice was apparent at the moment: we had to proceed.
We found 14 times history, 30 days History and history (for greater plans this is common), also here the price scaling was interesting. All live chats we attempted had that feature, a few at higher price tags, others together with a badly implemented search feature, therefore the history was not available. Together with Crisp, the unlimited history is currently available with their first paid plan, and it not only ships with a fair price tag, also their hunt works exceptionally well.
How many connections do we need?
First, we tried to answer that Question with another question”how many customers will talk with us” – and that was wrong – we made that mistake once. We can not restrict on the contacts we create because we actually want to earn contact with all of them. Endless contacts was exactly what we were looking for (in a reasonable price label ). What we discovered were discussions with 100 active contacts for $0/month that was quite nice, we scaled that up a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for most of the solutions. As we did exactly the Exact Same contact metric test for Crisp we saw something different:
So at Crisp, you do not scale by usage – which is enormous! They think the identical way we do at Storyblok, we do not want to restrict the user to the use of the machine (eg. Content entrances or contacts), we would like to scale because their team scales. So at Crisp you select a program and you may scale the amounts from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on precisely the exact same website for over 30 seconds”. Those causes are a fantastic way to help your audience with questions they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This part can be found in most options we tested and largely available in the first paid plan.
Possibility to send campaign messages
From time to time we send emails Using our live chat. We think that it’s a fantastic way to retarget our audience because we ought to be able to send pertinent content based on some metrics people live talks provide. In all honesty, we are not sending many mails, because we also hate spam on the side. Therefore we want to send certain emails to specific target groups and : we really enjoy the execution in the Crisp customer. It is simple and satisfied our needs at a reasonable price tag.
Number of brokers
The agent seats is rather Interesting, it’s something you can control. You could choose one account for the whole team (which is cheap with most solutions), or you could go for a single seat for every team member. Since we like to have this personal approach to our customers the idea of using one accounts for the entire team was dropped immediately. We have started to compare the very first paid program contrary to most of the high tier plans to see how the price scales again. The highest costs we found were approximately ~$155/m per chair where the range was somewhere from $15/m to that. We had a look at Crisp again and saw their greatest bundle has unlimited agents seats included. Also, their free plan allowed 2 representatives, which was excellent for analyzing. Html Charset
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key stations. We don’t actually utilize integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and included the majority of our tools already – so we focused on how they operate and perform with Slack. We analyzed some of these and many are actually working quite well. We found one that has enormous delays when messaging from and also to Slack which was a no-go for us. We reported that issue to them, but we don’t know if they changed it since we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the whole setup was completed in a few minutes.
“Crisp is the simplest way To communicate with your customers. From sales to client service, Crisp is designed to keep your workflow easy. From live chat to email, Crisp provides a single station to reply to your users employing a very simple team inbox where you are able to handle all your user inquiries.”
From our experience, Crisp actually Ships with the attention on that chat experience for your clients. Which is precisely what we were looking for since we evaluated other alternatives.
This one is tricky. If you browse The last few points you saw that we contrasted the lower tier programs and feature with the highest tier programs, some are economical at the beginning and become expensive as you use them. After using Crisp for six months now, and changed from a competitor because of that pricey”ending” and those attribute we didn’t need but would have to pay for. We’re pleased to say we think we got the best match for us, maybe it will fit as well for you. We found that the list of 8 aspects above is all you want to locate your own best match.
We made contact with unbelievable great people (thank You!) And companies all around the world. We could have had exactly the exact same experience with other live discussions too, but the price combined with the feature set Crisp does offer, we’d and already do recommend it to all clients that are looking for a live chat themselves. We’ve upgraded to the Crisp endless plan some time ago, and are thankful that we made that decision. In case you’ve got a question or want to tell us about your adventure with Crisp and other live chats, don’t hesitate to drop us a comment below or send us a conversation or talk to us using Crisp! Html Charset